Long story short, I was supposed to get my car back on August 10, which turned into August 20, with…read morelots of lies & deception in between, I was left with a car whose door is falling off, tailgate is inoperable, rear tire cannot be put back on, a poor wrap job with puckering and wrinkling all over, and yet I still had to pay the full amount with no discount or compensation.
Here's the long story for the fully detailed awful experience with a company whom has no understanding of quality customer service, and seemingly lacks the ability to even just adequately complete the task for which they are being paid a very large sum of money for:
After reading all other reviews on here, I thought I would have an amazing experience with Modish Wraps, but that thought quickly diminished as the experience soon turned into an ongoing nightmare. It started off well, I met with Carlos on and his office manager on July 20, we discussed what I wanted, and he came up with the option of having two wraps laminated together, to make the color I wanted. After Carlos spoke with his friend to ensure the laminating was possible, I received a call from him, I was told everything was good, I paid my 50% , and I would drop my car off on August 1 and pick it up August 10. This is where it starts going downhill, August 1 comes around, I show up at their facility to leave my car-nobody is there-after about 5 unanswered phone calls, the office manager calls me back and says he forgot I was dropping my car off that day, and that I needed to give him 5 hours to finish what he was doing. August 10 then comes around, it's about 4 pm, there has been no communication from them, so I call carlos asking what time I could come pick it up. He proceeds to tell me that the wrap came late, and he would need a couple more days to work on it, I say okay. About 4 days go past, my car has now been with him for 2 weeks, still no communication, so I decide to go out to his shop to check on my car, since I asked for a picture several times, but never received one. I arrive, and my car has not been touched, not taken apart, still it's original color, nothing done to it for the 2 whole weeks it had been there. He says it will be done in the next 4 days. 4 days pass, no communication, so I call, he says he just needs one more day. I'm sure at this point you see the pattern, so this game of telling me it will be done, then at about 9 pm saying it won't be done continues until August 19 comes, and he says it will be done by afternoon, afternoon then turns to done by 5, then 6, then at 7 I go out to his shop, and my car is still not complete, so I wait in his shop for the next 5 hours, when my car is completed at just before midnight. I drive my car off, hoping that this ordeal has come to a close, just to find out my passenger door won't shut, meaning my door is halfway open while on the freeway. Additionally, I had to remove my rear spare tire to be able to physically lift my tailgate door up to be able to shut it, because the hinges were put on fully crooked. Not to mention my car had none of these problems prior. I attempt to contact Carlos about the issues, and I am
met with an unanswered call and a full voicemail, 2 days later I get a call back in which we discuss me bringing the car back in on the following Friday, then Friday comes, and I ask him what time, he then says we would have to reschedule for Sunday, which required me to change plans that I had, then when I contact him asking what time again, he says he is unavailable. I am beyond disappointed and disheartened, and I 100% recommend you do not bring your vehicle here.
