I bought wild caught Alaskan cod which I spent nearly over $48 dollars on and it smelled terrible! I cleaned it up and I tried to make English fish and chips and the cod fell apart and it was a big mess!!! I'm extremely mad and I will NEVER BUY FISH FROM THEM AGAIN. I DOUBT IT WAS ACTUALLY COD! COD DOES NOT SMELL! 0 stars! read more

Pharmacy needs a new manager! Constant bad reviews on Google, no positive change. Waited a week for a drug from their distributor, and I had to call HEB three times for them to finally take action. Also, my doctor called-in a prescription today, I called HEB to follow-up (don't trust them), and they were just sitting on it (not filling) because there was no associated insurance info. Then, said it would take an hour to fill a common drug. read more

My credit card would not go through. I tried it several times. The error message said try calling my bank. So I called my bank. They said it was nothing on there end. So I called HEB twice. They said I needed to call accounting and transferred me and I was disconnected before I could talk to anyone. Then I called back and got a recording that said they weren't open today. So not getting the card through. So then it sent me to reviews. I put in my review not giving them a perfect review and then got a message that said I had been permanently blocked. No ugly words or anything. I guess you can't tell them they need work on their services. 24 hr service is not true. Called HEB and asked if I called have them just put my card in manually, the first girl said she would call someone else and was trying to be very helpful, then she put me on hold. Another person, named Celeste, picked up the phone and said they couldn't help me. I asked to talk to the first girl and she said I couldn't and they couldn't help me. read more

This review is based off of my purchase/interaction this morning (5/9/2024 @7:30 AM) with the manager named Veronica. I travel across Texas biweekly frequenting Austin, San Antonio and Victoria. Today was the first day I purchased Ozarka 5 gallons from this location. More often than not, machines that distribute the tickets when returning the 5 gallon jugs are either out or not functioning properly. The HEB's I normally frequent understand this and always trust when I say that my Ozarka 5 gallon jugs are exchanges. Here, I cannot say that was the case. When purchasing my exchanges today, I asked for an exchange rate and was denied. I explained how I do not live in Victoria and that the HEB's I normally exchange at do not have machines that normally distribute tickets. Veronica the manager did not believe me and her only response was "You need the tickets for the exchange". To be honest, it wasn't the fact I had to pay full price but the exchange between Veronica and myself that is upsetting. Why would I lie about 5 gallon water exchanges out of all things? Why didn't Veronica believe me? Is it because I am a woman? What is the reason? Why didn't they offer to view my previous transactions using my credit card where I made previous Ozarka exchanges at other HEB locations just last week? Veronica's attitude reminded me of a Hall Monitor with a side of power hungry struggle. Anyways, I will be emailing HEB headquarters about this situation. It's unfair that the inconsistency of the tickets distributed at the jug returns throughout all HEB's in Texas is a factor when I run into the Veronica's out there. read more

If I am making a recipe that has hard to find products, I know Heb plus will usually have it. This store is huge. It's easy to spend over an hour here browsing the non-food items. I love their food bins healthy food aisle. Lots of plant based options besides a huge produce section. When I was wearing a boot HEB curbside saved the day so I didn't have to meander through the store. I also shop at heb minus and don't appreciate other people calling it the ghetto heb...just because brown and black people shop there? Sometimes they actually have more fresh produce bc us Latinos know how to use produce in our diet! Employees always super nice at both places! read more

H-E-B really can do no wrong in my eyes, as anytime I have had a problem with products expired or off, they have remedied immediately. Their staff is consistently kind, proficient and careful with packing groceries. I use Curbside as it is free to use with 4 hour notice, and saves me time and stress of navigating the super duper big store. Thank you so much from us introverts who like peace and quiet. read more

Definitely the best place to grocery shop in Victoria. I live closer to the other HEB but I go out of my way for this one. Just better all around. read more

I have now switched the bulk of my groceries from Walmart. They have a shipping option for things not in stock. I'm so tired of HEB giving me someone else's groceries. Tired of items being out of stock every time I shop. Also returning an item is so easy!! Hit a button and my card was refunded that moment. With HEB it takes a week for my money to be returned. Basic shops Walmart. Specialty and produce will be with HEB. I'm tired of being unconvinced read more

Reason 49,276 to go to Wal-Mart instead of HEB: Coupon for "buy 2, get 1 free" on Brand X insect repellent. So I get a 2-pack and a single of Brand X. Checkout girl says she doesn't think the coupon applies because the 2-pack is a single item. I pay for all my stuff anyway and head to Customer Service. It's closed, because apparently NOTHING goes wrong at HEB from 9-11 p.m. I find an employee at the self-checkout area and she goes to cashier and gets the coupon from her and scans it. Tells me the girl said it wouldn't scan (news to ME) and that apparently it's meant to apply to separate cans. Really? Why was it hanging where the 2-can bundles were? I pointed out that the coupon made NO exceptions regarding bundled items, it just said "Buy 2, third one is free" and only made exception for trial sizes. Well, she just basically said "No" and that was it. So I figured I'd let Facebook decide. Maybe Yelp as well. read more

Bought Kodi cooler from the H-E-B plus in Victoria Texas last year for my husband's birthday. We live near the beach so so we would use the cooler often. the zipper broke so we came back to Victoria to return it. Kodi is coolers have a lifetime warranty. Needless to say I did not have a receipt after a year but the ladies at the service desk were awesome. I walked out with my new cooler within 10 minutes. I wish all stores were that easy to deal with. read more

LOVE LOVE their curbside delivery. H‑E‑B was already the best grocery store in Texas. They always have a good variety of products at reasonable prices, offered in a clean and well lit space. When we travel out of state I am forced to visit different stores and am always disappointed. Now with curbside, H‑E‑B is the answer to my grocery prayers! read more

This is the best Grocery Shopping to find in Victoria! I find quality of the establishment excellent, the staff are proactive, and a wide range of aisle. There are alot of good deals to buy here that will satisfy you, bundles that comes to a cheaper price and sales that you can buy with quality. Their Bakery is great, most of the cakes & cookies are delicious. Their Tres Leches is the best cake to buy here. The Mini Chocolate Chip cookies are delicious. The store is always busy, I see alot of people shopping and a long-line at check-out. Self-checkout is some how complicated because the kiosk is so sensitive to tell that my items are not on the baggage but they are and I have to call an assistance every minute. read more

Be aware of HEB pharmacy, first of all, they got my medication wrong, good thing I read and verify doctor's prescription, second, they ripped me off on the price of blood sugar test stripes , with insurance they charged me $151.00 plus tax, on Amazon it's $17.00, they refused to return and refund my money, it's a shame such a big company gets greedy and starts to steel from its customers, never doing business with HEB any more. read more

You go to the Express 15 items or less. Employees do not inforce the express or the number of items. They must put their employees in training on these lanes as well. Employee just came on and in less than 5 minutes he had to call for a manager twice. I have no patience for it, might as well be a regular lane. I am passed my point of being patient. Then the rude manager tells me, don't yell at me. This is my aggravated with stupid people voice, you have no idea how loud my yelling voice can get! Not one person can apologize for their stupidity. I expect more from a manager. I guess they just hire what they can get. What is this world coming to? Hey, learn to count items people. You know who you are! read more

HEB pharmacy is ridiculous! We waited almost and hour and a half in line, showed no concern ​for such a wait, called the night before to verify meds were ready. When we are finally helped, we are told they were put back. When i questioned calling the night before and told they were ready, it was not mentioned they were being put back."They were not sure". But I could come back k in 3 hours to pick it up!!!! Seriously!!! Unbelieveable!!! I would not recommend doing business with this pharmacy, and reiterate their complete lack of customer service. read more

This place is HUGE! Maybe too huge. I'd beg to put all the food together and the non-food things out of the way so you don't have to walk the ENTIRE store just to get dinner, but overall, I was very impressed! I found a lot of the specialty and organic items I needed. I would request more Indian food because there's no Indian restaurant in here, so I'll be making lots of dahls and curries for myself! Overall, great experience. Perks: at least two different cooking demo stations fresh sushi made in store helpful fish counter great produce selection, maybe not quite as many organics as coming from Austin, but where there is demand... read more

HEB plus is the best grocery store in town. This place is huge and full of anything and everything you could want. There are 2 HEB's in Victoria. Before you think oh I want to go to the other one let me say people call the other one the "ghetto-HEB". It's really weird, but I guess to demographics there really is a big difference in items sold and the quality of workers, etc. Best thing is this place is open late... Which means you get to enjoy the store for what it is. read more

this store is called plus because it has everything. from, household items, clothing, kitchen and even a women''s store. You can pretty much find everything you need. It's clean, the set-up is a little tricky so you need to get just to. I wish their Asian and Latin products selection were bigger so I don't have to go to Houston to get it. There's always yellow coupons all over the store and plenty of deals. the staff are helpful. so overall I like it. read more

We are so blessed to have this store in Victoria. Very friendly, never have to wait more than 2 to 3 minutes to check out. Prime location and very clean.. love this HeB plus... read more

Love love love this particular HEB!! I have been to other Plus stores but this one is much better! They have self serve trail mix, grains, chocolate, granola, and more! They also have a healthy living section which includes oils, protein, teas, cold brews, juices, protein bars, probiotics and so on! I usually like to go to grocery stores when I'm traveling versus eating at fast food restaurants and to my advantage, this HEB sold ready to go meals! Such as pesto chicken, potatoes, and green beans. They also had a salmon, shrimp, and pork option. The staff here was very friendly and pointed me in the right direction. I was fascinated by their endless grocery options from healthy funds to cleaning supplies to the flower shop to sushi! I hope that HEBs start to make their was to DFW area soon!! read more

Like this store so much , I stop in weekly just to check on things changing or new. Friendly service , Clean store and easy lines. This HEB has plenty of items in stock. Love the Healthy food items, Isles with all the natural and Organic items. The prices a Good. The Meat counter always has Helpful Butchers and prices are Good for quantity. The Garden center is Great for those whom like Plants. Bought many and they are doing wonderfully. read more

Until today, I'd never had the misfortune to have to deal with the H-E-B Plus pharmacy. I had to return a blood pressure cuff that was dysfunctional, and the pharmacy employee, an old lady with short brown hair and glasses, was so rude to me, I was just shocked. I've never had someone talk down on me so much. The worst part, she was incredibly ballsy, but she could not look me in my eyes, not once. I've worked in retail and customer service, for years, and I've never treated anyone like that, especially considering I was never rude to her. I will not be doing ANY business with the pharmacy side of H-E-B Plus ever again and if I know anyone using their pharmacy, I'll let them know how their service is, and leave it up to them. read more

This H-E-B was so helpful Mike Jackson was amazing he was helpful and kind and I will use this H-E-B anytime that I am in this town this was an awesome experience. He went way out of his way to help us. This H-E-B cares especially Mike thank you Mike. read more

Out of towner lost in a heb. The store manager could see I was in need of help, asking if I needed help finding anything. He very kindly walked me over to the area I was in search of l, getting me in and out of the store quickly. Wonderful customer service. read more

This HEB is the biggest I have ever been in. The lawn/garden department rivals any freestanding garden center. Its like Walmart/Big Lots/Kroger/Best Buy/Home Depot all in one!! They have everything! Love going there. read more

I have used this pharmacy for several years. I am a type 2 diabetic and had drug reaction that caused a severe complication. My doctor called the prescription for insulin to HEB. I went to pick it up and was told this brand was not on my drug plan and would cost several hundred dollars. I waited till the next day to obtain a prescription for an alternate brand. Again it was phoned by my doctor to the pharmacy. I arrived and was told it would be ready in 20-30 minutes. I waited in the store and went to pick it up. When I paid for it I saw that I was paying for needles and NO insulin. I asked why I wasn't getting the insulin. They told me they didn't have any in stock. I said I would pay what was necessary for any brand, I didn't want to go another 24 hours untreated, they refused. I asked if I could get a bottle of insulin, because by law a diabetic can get insulin without a prescription. The pharmacist in charge said they didn't have any in stock. By this time it was late afternoon, I went back to my doctors office, they called a prescription to another pharmacy and I was able to get it filled that day. I have since moved all prescriptions to another pharmacy. I was surprised they would give me misinformation that would compromise my health. read more

I love this store. Just moved from an area that I had to travel 15 miles to get to a grocery store. It is so nice to be in a town that has a good grocery store. Love the selection, the workers are friendly, and the store is clean. read more

Yes, I love this store. I was, however,very disappointed when my husband brought me home some organic cucumbers from HEB today. I was astonished to see they came from MEXICO---need I say more. HEB, Mexico does not exactly always use sanitary conditions in growing anything. I want my vegetables from Texas---which is what you pride yourself on. read more

My daughter and I went to return something to HEB Plus Pharmacy because it simply didn't work for the reason she needed it and was told by a CSR that they couldn't refund her cash but could instead do an in-store credit to which my daughter felt was fair after all she would definitely shop there again, right? So she is sent to the Paharmacy and the lady there, (hair in a ponytail and glasses and extrememly rude and passive agressive) says they don't do in-store credits after we had been told they did do in-store credits. The lady was rude and condescending and NOT ONCE looked up to acknowledge my daughter's complaint by looking her in the eyes. Come on!! Everybody can have an off day but protocol says you leave it at the door when you enter the work place and must deal with customers!! Thats what GOOD customer service is about. HEB is a huge state-wide Texas chain and as such, should respect any and all customer complaints and give the best customer service you can possibly give. The lady was simply annoyed that my daughter wanted to return something and requested the in-store credit. There are only TWO HEB's in Victoria, Tx so at least she has the option of taking her business to the othhr one or better yet, take it to Target, or Walgreens! Big chain stores should not ever assume that one unhappy customer is acceptable. I own my own business and customer service, wait EXCEPTIONAL customer service is the norm here and should be for anyone in a bsuiness, sole proprietor or corporate...it doesnt matter! read more