Do not use this location and based off this experience with reaching out to several locations, being told I'm lying, getting laughed at, hung up on and berated, I'm starting to think it may be a mistake to use them at all.
Ken was the first person to handle our information . Very quickly it became apparent that Ken either lost the folder of paperwork we handed to him or he's that incompetent and shouldn't be handling anyone's taxes. Gabby was the second person to touch it and she had to file 3 times to get them to accept the return. Got a call saying our taxes were done and to come get the transcripts to mail to the IRS. Picked up paperwork and mailed only to find out that that returned was rejected.
After weeks of back and forth we went back to the office in Warwick mall and asked for the most senior person (because we were told that branch has no management) enters Lois, the self proclaimed manager of that office. She give us her word, to trust her and that she will get this handled.
Lois is a cancer to your organization, she's unprofessional, abrasive and insulting. On top of that she's a liar. Told me all our paperwork was stored in a locked file cabinet at a separate location. She assured us that our paperwork was safe.
Here we are, end of June and nothing has been filed. No state, no federal no nothing. They took $600 and now are refusing to give us our paperwork and our money back.
I've contacted corporate 22 times and have several open tickets and haven't gotten one call back. So now we're talking with the attorney general and the IRS and need another cpa to file for us but don't have our paperwork to do so. So we have to track all that info down now.
We even reached out Sandra mattia who is the district manager and has been with the company for 40 years. Still no help, you'd think someone that's been with the company that long and has the title of DM would want to know that a location has taken payment and done nothing. Ken, gabby and Lois shouldn't be doing people's taxes. It's too important and they're literally playing with peoples lives.
Sandra I'm really disappointed in the fact that I had to search for your contact info. Not one location would give me an email or anything. Your LinkedIn messages are blocked unless I want to pay to send you a message. I had to beg and plead with corporate to get a number for you and you haven't returned any calls.
That brings me to my other point, I called 3 separate branches and was met with sarcasm, laughter and told I was lying. Specifically your Pawtucket location. Whoever the mush mouth is that talks with a bag of marshmallows in his mouth at the Pawtucket office is a real winner
AG,BBB, local news and my attorney all responded faster than you. Someone with a GM role should do better.
Update: finally after a full day of chasing down Lois we were given a time to come in and get our paperwork. The five folders as well as all the documents were nowhere to be seen. She handed my wife a stapled packet of papers printed off the computer with the information WE uploaded to their portal. So our W2s, bank statements, receipts, medical bills and every other thing that had our personal information, social security numbers, addresses etc is floating around because of H&R Block's incompetence and lackadaisical staff. read more