I have attempted to contact this office and left many messages. No one has returned my 6+ calls. I worked in an accounting firm for over 12 years this is not how you treat a customer base. My review would be no stars, unfortunately that is not an option. read more

No face to face communication Inadequate explanation Just pay and signWould not recommend this rude and aggressive group Further I am a disabled 79 year old seniot and drop off was up 2 flights of stairs They had weeks to prepare and talk to me but waited until the very last minute Also added a photo of me online read more

Eiffel Wu I want to Thank you for making a very stressful situation easy. he made the whole process quick and took the time to explain it simply to me. My father passed away in January/22. Eiffel helped me retrieve all the necessary documents to file and stayed in touch constantly through the filing. I can't recommend him enough!!! read more

Our tax specialist decided to go on vacation and not not tell anyone. He refused multiple emails and phone calls and once I visited the office, the staff basically shrugged and let me know no one would be filing my taxes. I took my taxes elsewhere and because of this, I had to pay over 700 dollars in late charges. read more

THE WORST customer service I have ever experienced. They screwed up my tax return so badly that I had to go back in three times begging them to file the correct information. They never did. I had to payback more than $2000 the next year and wasn't even partially compensated for it. read more

I had a good experience and would recommend for simple taxes. I went here on April 30 2017 to file 2016. Came as a walk-in, waited 1.5 hrs, which is not that long for the last day. Had Michael K. as my specialist: he was very fast, efficient, helpful and respectful. The whole process took ca 30m, but please note that I came fully prepared and had all my numbers, amounts, sums and slips ready and categorised. Cost was $115. They also give a guarantee and if CRA comes with questions just direct them to this office. I am not sure what the others complain about, I think it's all a matter of comparison: two other accountants I talked to quoted me $200 and at least two weeks preparation time. Customer service was perfectly fine, there is a washroom for use, magazines (could be more of those), normal atmosphere. Just remember - this place is for simple returns. read more

Horrible experience at this place - I would give them 0 stars if I could. My husband and I made an appointment to file together. We went in and both were told we owed (not ideal but it is what it is). We both had simple files but they quoted my charge to file as $100 and my husband's as $200. Why? Because he had a disability tax credit and they had to check an extra box. We politely declined filing with them. My husband chose to file online but since when I calculated my online return it said I owed much more than H & R Block, I went back to this location. (My mistake but was trying to save). We were about to hit send when I realized the "tax professional" made a mistake on my return - turns out I owed double what they initially said! And they were trying to convince me their mistake wasn't one - it was in black and white on my T4! They then wouldn't take my discount coupon I had even though it was on their website. They accused me of lying about the expiry date of the coupon (it was written on the bottom). They finally told me to come back the next day to speak to the office manager, who they called but didn't explain anything to. I explained I worked during the day but they kept repeating to come back. After the mistake, the complete lack of customer service AND the attitude I was done. They hadn't filed so I was out. I told them I am not doing business with them and opted to file online. Who knows what other mistake they made! And the customer service was HORRIBLE! Never again. read more

I've entrusted this branch of H&R block with my taxes for the past 2 years and I have been impressed both times. I have found their customer service to be friendly and prompt. They have made filing income tax easy and stress-free. I would definitely recommend them for simple returns. read more

This location of H & R Block has been completing our taxes since 2012. They have done an excellent job, making suggestions on the best ways to keep our dollars in our wallets. We have never been disappointed. read more

As an American living in Canada and needing to file returns for both countries, I was quickly drawn to H&R Block's strong multinational brand and its boasting advertisements of expertise in exactly what needed, not to mention keeping the future in mind and the potential ease of continuing to use the same service provider for years to come. However, I was swiftly and significantly disappointed with my experience. I initially called the office around the corner from me at 2376 Yonge Street in Toronto and left a detailed message (as instructed) with my name and number (twice) and needs. I never received a call back. Weeks later, I visited the office and simply walked in and left my name on the sign-in sheet. No additional information was requested at that time. 60 minutes passed and I asked the receptionist if they schedule appointments instead. She said yes, but there was no point because the wait is just as long, as it all depends on who your Tax Professional is. I understand it's tax season and demand is high, but it seems such an established business would be capable of scheduling in a more efficient way. I decided to continue to wait that evening until it was my turn. After an additional 30 minutes, I asked if there was a washroom available but was informed there was not one for public use, as the sign hanging from the desk explained. I also understand it's an urban environment with passerby's, but I had been waiting for an hour at that point. I didn't think a washroom was too much to ask. I waited for another 30 minutes before a Tax Professional invited me back to their desk to get started. They explained they would take an initial look at my slips and provide an estimated cost before proceeding. Within seconds of sitting down I clarified that I needed Canadian and American returns and without hesitation, the Tax Professional said, "Why didn't you say something earlier?!" and then informed me that that particular office can't file American taxes and I would have to go to a different location. There is a giant poster on the window literally right next to the chair I sat in for 2 hours quietly holding my bladder, advertising how easy it is to file US taxes. Again, it seems such established professionals that boldly advertise specific services on their windows might consider a simple screening question (or even questionnaire) at the time of sign-in, rather than 2 hours later. I'm amazed how many times H&R Block missed the mark and fell short. First impressions are everything. -- at H&R Block. read more

H & R charges around $ 105 for a tax return,that can be filed by so many other tax preparers for $20. what is their expertise if any, Do all customers need such high expertise, if they have any? read more

Customer service -0. Attitude from the receptionist - through the roof. I have waited for an hour and went to the receptionist to ask how much longer would it approximately be, she smirked and said she can't predict the future. That was soo helpful! read more

0 stars if I could. H&R Block at Yonge & Eglinton in Toronto. 416-488-8720. Stay away. Incompetent and unreliable. They promise that, as your representatives, they will deal with Canada Revenue Agency if any issues arise on tax returns that they prepare. Don't trust them when they tell you that. In my case, CRA sent them a follow up request a month after they did my taxes requesting information that I thought was included with my returns, and easily verifiable -- it was information that I provided to HR Block from the outset Meanwhile, unbeknownst to me, CRA contacted them as my representatives for the information (I don't understand why they did not include it in the first place) and HR Block NEVER TOLD ME ABOUT THE FOLLOW UP REQUEST FROM CRA. I FOUND OUT WHEN I STARTED GETTING LETTERS FROM CRA THAT I OWED MONEY, and that I had FAILED TO PROVIDE INFORMATION. EXCEPT HR BLOCK HAD THE INFORMATION ALL ALONG and never bothered to tell me about the letter from CRA....because of HR Block's failure to respond to CRA on my behalf (which they said was included with their services) and their failure to give me the opportunity to provide the info to CRA myself, CRA has not only re-assessed me but now CRA wants interest on top of it from the time that they inquired with HR Block but never got a response. If H&R Block bothered to tell me about the inquiry from CRA, I could have dealt with this months ago. Now I have to deal with CRA directly, long after the fact, which is an absolute hassle. Don't walk....RUN....from this place. As fast and far as you can. Unless you like banging your head against a wall having to deal with the CRA after your taxes have been screwed up. read more