We never have a good experience here. It's not H&R them selves it's this particular area. Today we went in with my Autistic child and every noise he made the receptionists gave a nasty look. While sitting with the ever grumpy tax preparer, who felt the need to give my daughter an eye roll as if she were some dumb kid Because she had an email of her w2 that she needed to email to them, the receptionist made extra effort to walk back and tell my child he needed to be quiet. I did not know it was such an inconvenience for the preparer to simply look on a screen and print out a tax form, and that H&R was such an autistic unfriendly establishment. We are finding someone else next year who thinks of the children. read more