Very unprofessional! Kim was very rude the entire time. I was here last week doing my taxes and I was told they would call me on Monday because they couldnt finish that day (which is weird because it usually takes 10-20 minutes anywhere else). They clearly just didn't want to give me a refund then and there which is fine with me, but they could have said so. Monday passed and I called on Wednesday to give them the benefit of the doubt and they said that they would call me the following day (Thursday). Well Thursday passed and now it's Friday and I still have not received a call, so I called a few times and kept getting sent to voicemail. Finally they answered and said Kim who was "busy" doing my taxes would call me that day. Yeah right I heard that enough times and asked to speak to a manager but they said she wasn't there and she would call me. It's been awhile and still havnt received nothing. Very disappointed that a "professional" business is doing this. read more