Set up an appointment online, find out when I arrive at my specified time, that they double booked, no email no text no nothing until I arrive. They said nothing they could do and I either wait or set up a new time. No offer of a discount or any other type of compensation. read more

Gloria Hernandez is a "Seasoned Professional" ... She has been doing our taxes for (9) years and we highly recommend her--Outstanding each time, every time! R/ Mark Marson, USAF, CCM Ret. read more

Worst place to go and do your Taxes!!! Avoid this place if you don't have white skin! They won't help much! They still owe me money and still no resolution in office or by phone with a wait of more then 1 45 hour min H&R Block simply Sucks!!! read more

We had so much going on this past year, between moving, selling and buying houses, IRA rollovers ect. I didn't want to chance messing up our taxes doing them myself, which I've been doing for years. Took our taxes here to get done in Seguin. What a nightmare! Had an appointment, still waited over half hour before we were seen, then kind of rushed us threw the process, and ended up leaving our tax documents there for them to finish later. Week later they were done, $445 later!! We electronically signed, and sent taxes ourself online. We moved here from NY (please don't judge me, I got here as fast as I could lol!) so we needed state taxes done. We got a letter from NY State...H&R tax pro messed up our state taxes! Why does anyone think NY State is the same as NY City? I'm here to say its NOT people, check a map if you think I'm lying. It's like saying you live in Texas City if you live in Texas, bless your heart! I had to go online and dispute it with NY State. But wait it gets better! Couple weeks later IRS sends us a letter! H&R tax pro strikes out again and messed up our Federal taxes as well! Our tax pro neglected to put our daughter as a dependent on our forms. Now, mind you, we've used H&R Block online for years, all of the work was practically done for her since all that info should have transferred over easy peasy from last years right?!?! Husband tried to call her and she blew him off, basically said we didn't know what we were talking about and that we didn't leave our tax documents there,,,,ummm, yes we did! We signed, paid and send our taxes electronically online and didn't get a chance to pick up our documents from their office so WTF! We had to go threw and find the errors they made on our taxes. I called twice on Thursday, no call back. I then decided to messaged her explaining in detail all the errors we found and how we did NOT. LIVE. IN. N.Y CITY! but a small town in upstate NY called Swain which is 300 miles away from NY City, which is also info that was on our previous years taxes had they bothered to even look! Asked for a refund of our tax prep fee per H&R Block's 100% accuracy guarantee, because obviously this mistake was made due to their negligence, not mine, and attached the pages with errors circled for her to review. Now we wait to see if she calls us back and if H&R Block will honor their 100% accuracy guarantee. We basically paid H&R Block "tax pros" to mess up our taxes, so us "non pros" could go threw and find and fix the "pros" errors smh! Will not make the mistake of going to a "tax Pro" to get our taxes done again. At least If you mess up your own taxes, IRS or your State will get ahold of you and you won't be out of $445. BTW, Emmanuel M, my skin color made no difference, they screw over white people too! And Thanks Amanda H. reviewer! You're probably the only reason that part of our Federal taxes was done correctly by the "tax pro"......well, hopefully! read more

An hour and a half later and I'm teaching the "tax professional" how Roth IRA distributions work and how to work her software. It made a $5000 difference in our tax bill, and they didn't seem to care. I paid $350 for the privilege, so who's the idiot? read more

I always get my taxes done with H & R Block, for starters they have excellent customer service. But most importantly they always keep me informed of tax law changes every year. It's so cheap considering they take the headache out of filing yourself too. Have & will always trust them with my tax filing needs. read more