On Saturday, February 10th, I stopped in at HR Block in Plaistow, NH and spoke with Kyle Duyke asking if I could have my sons taxes done without him being with me. I was told yes, however I would have to have him sign.
Today, Monday, February 12th I stopped in and Donna processed the easy form FOR ME, highlighted all the signature lines for my son to sign. I drove 4 miles one way, had my son sign, drove back to the Plaistow office only to be told my son would have to come in person with ID. I asked why and the response was " it looks fishy because the 435.00 refund was going into mom's account and not his" Then Kyle asked if my son had a checking account that the refund could be deposited in, I replied no but he has a savings. Kyle would not allow it to go into his savings. His response was "what 34 year old doesn't do their own taxes and does not have a checking account. At that point I asked for Corporate, he would not comply, told me to call customer service. I also asked him if he could call my son to verify all personal info. still would not. He was very rude and unprofessional. I would not recommend going to Plaistow office. read more
