If you're considering filing your taxes with H&R Block, please read this entire review because it could save you from the nightmare I've been dealing with. I filed my taxes at the beginning of March specifically so I wouldn't be stressed or scrambling near the deadline. Unfortunately, H&R Block, and specifically their tax professional Marc Jacobson, managed to turn what should have been a simple filing into one of the worst customer service experiences I've ever had. After Marc filed my return, he told me I owed New York State over $1,000. That immediately seemed strange because I was only a part‑time resident from January to April before relocating to North Carolina. Four weeks later, I received a letter from New York State saying that information was missing from my return to confirm my part‑year residency, and that it needed to be corrected by April 27th. I went back to the office on April 6th to have Marc fix the issue. He told me he had "never seen this before" and couldn't understand why I received the letter. When I got home, I reviewed my return myself and discovered the problem instantly. On my New York return, Marc had incorrectly marked me as a full‑year resident for 12 months in 2025. This error is exactly why I was told I owed over $1,000 when in reality, I should have been receiving around $300 back. I returned to the office the same day, but Marc had already left. The receptionist asked another tax professional, Steven Buckley, to help. He reviewed my return and immediately confirmed that a mistake had been made. I left all my documents with him including my W‑2, which somehow had never been scanned into my original return and wasn't even in my MyBlock account. So at this point, H&R Block had every single one of my physical documents. Steven told me it would be a simple fix and that he would take care of it. He said he would work on it the evening of 4/9 and call me when it was done so I could pick up my documents. That call never came. Since then, I have been calling the office almost every day. No one can tell me anything. All I get is, "We'll send him an email." Steven Buckley has never reached back out to me, and as I write this, he still has my original documents. The deadline is approaching, and I have no corrected return, no communication, and no idea where my paperwork is. I paid over $200 for H&R Block to file my taxes, and they are dragging their feet to fix a mistake they made. According to their own website, if they make an error that causes you to owe taxes you shouldn't owe, they are supposed to refund the filing fee. I have not received a refund, an apology, or even basic communication. Corporate was no help either. They open a case, tell you a district manager will contact you, and if they don't within five days, the case closes and you have to start over. It's a loop designed to go nowhere. This entire experience has been unacceptable. I trusted H&R Block with my personal information, my documents, and my tax return and they failed at every step. I will never use them again, and I strongly recommend choosing literally any other tax service. No one should have to chase down their own documents or beg a company to fix their own mistakes. read more

Looking for a great way to handle taxes ? This is your place. Been a fan of H&R Block for over 20 years. This is the easiest way to handle your taxes and it comes with a peace of mind guarantee . For an additional $40.00 you can know that your taxes will be done and they'll stand behind your taxes should you have any audit or issues with the return. They'll handle your issues and get you the best refund available. Stop in and ask for Brian Rich ! He's the tax guy that can get your return handled and filed with no stress. Appointments are flexible and the process is seamless. Two thumbs way up! read more

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H.R. Block I consulted with was not able to help with my joint 2020 NC State tax return.

Had Brian prepare my taxes, quick, friendly and professional. Would definitely come here again.

I set up an appointment with this location online to file my taxes. They called to reschedule the appointment for another time and I accepted. I then received multiple emails with different confirmation times and called back to re-confirm the agreed upon time. When I showed up for my appointment, I was not in their system. If this location can't be bothered to schedule an appointment correctly, I wouldn't recommend trusting them to do your taxes. H&R Block just lost my business for good and I will be using another service in future. read more

I scheduled an apt online. I show up and the lady that is assigned to me seems to be missing a lot of knowledge of tax law that I feel a tax professional should have. I've always done my own taxes each year, but this year I moved states, changed jobs, and sold two homes in the prior 24 months, and my taxes are out of my league. The HR Block employee actually didn't know the IRS regulations around selling two homes within a 24 month period, and had to go to someone else to ask, and this was after she stated something that was factually incorrect where I had to correct her for her to get somebody else. Then further into the session, I was referencing final HUD documents from my home sales, and she couldn't tell me which title fees and escrow fees were deductible from the capital gains on the homes I sold. She had to keep referencing some book, perhaps an HR Block help book. And then after 1 hour was up, she told me she had another appointment and I had to come back later. Seriously? I booked an appointment online, with no way to select additional time or even knowing that the appointment time was for 1 hour. We didn't even get into my itemized deductions or my two state returns. I asked if anyone else in the office could take me over so I wouldn't have to come back another day. Nope. No one. Then I stated I'd make an appointment with another HR Block office which was actually closer to my home, and she complained that she wouldn't get credit for my tax preparation if I did that. Sorry lady, you already proved to be incompetent in the first 15 minutes of my return, then you booted me out. Horrible experience. Update: The manager from this office called me back the next day and profusely apologized for my experience. She offered to set me up with her H&R Block office expert whom she believed would have been a right fit for me. I'm changing this review from a 1 star to a 4 star because of the customer service follow up. Customer service goes very far with me, and a business attempting to right a wrong shows character and good business ethics. read more