My call was forwarded to the Bell Rd office and the person who answers calls lacks professionalism. She wouldn't answer scheduling questions and practically hung up on me. Poor customer service in this particular office read more

They are overcharging by a lot to file in person versus online , while there is no difference in the process. It is the exact same steps I had uploaded all my documents online and the tax pro did not do much on her part. In addition I had to let them know of few points like what should the filing status for my scenario and what form to fill for my electric vehicle purchase. I was charged $425. I tried reaching out to them and have only been transferred back n forth and the office doesnt even want to give me a breakdown of the charges read more

Our taxes were a bit complicated this year. Salaries plus social security, dividend income, gambling winnings, capital gains... Deb left no stone unturned to make sure we received every deduction and credit legally possible. Our payment was about $1000 less than expected and it was finished with my initial visit. Thanks Deb. read more

My Tax Preparer Brice Thomas had become a trusted partner in preparing my Yearly Taxes! He goes above and beyond, just filling out forms. He is engaging, has a great sense of Humor; which is key for me. He knows-about any changes in Arizona Tax Laws,etc. I am receiving much more than I expected because he is on top of New changes in Tax Laws! I have been using Brice as Tax Advisor for the Past Three Years and have recommended him to others. I felt it was about time to write a Yelp review. No need to keep his Magic a Secret. My taxes will always be done with H& R Block. Why, cause I have a Great friend; Brice Thomas in the business. read more

These guys are awesome. If you need your taxes done, ask for HB Singh! He is super helpful, very patient, and most importantly......HONEST. He is there to help. Very impressed. Always going to go with HB! read more

First meeting - bright, friendly, capable, professional. Explained how my tax needs had changed over the years

As always, H&R Block has delivered the goods on my tax preparation. Mike Fiscina is the absolute best and is why I have been doing my taxes with HR Block for two decades. I feel more confident about my taxes being done by professionals with a great track record and good reputation. It cost more but it is worth it to me. read more

Mr. Richard Burt did my taxes this year and he was amazing! I was very anxious from my filing last year and for this year..he made it so easy, explained everything to me and was so patient with me the entire time. They are taking COVID19 precautions nicely as well. Lady up front was so sweet! Definitely recommend! read more

HB Singh! What a great professional. He is someone who I have been going for multiple years, I got referred from my Mother. I always feel confident and never have doubt when he prepares my taxes. Always explains any questions that I have. Highly recommended! read more

I am so angry. I called in advance and inquired about the prices for a 1099. I was told it would be approximately $150, and it depended on what I owned. Since I own absolutely nothing I had my taxes done by Fun. Yes, that is his name Fun. He spent about 30 minutes doing my taxes and then told me it was $500 minus my $40 first-time client coupon/ discount. I was shocked. I never paid that much money for a 1099 even when I owned two cars a house and 5 Acres of property and work from home. When I told him it was too much money and I was shocked that he charged me that much, he handed me my stuff and basically told me to leave. I will never ever go to H&R Block. read more

The best accounting services for a fantastic price. The group here is fantastic. Very knowledgable, friendly and affordable. I highly recommend as they found about 2k worth of tax savings I would not have discovered by myself Thank you read more

H&R Block - Clean and organized - Tax Services Near Me - Phoenix, Arizona

No idea why there are such poor reviews. We had Michael, who was fantastic. He explained everything to us in an easy to understand fashion and showed us exactly how he was entering data. We were in at 12:05 and fully checked out by 12:45. They also were very cautious about COVID-19 with many safety measures in place. Thank you Michael and H&R Block! read more

Horrible experience with Michael Fiscina. He doesn't work during the summer. My family swore by him, so I gave him a shot. Bad idea. He's not very personable, and more importantly he made errors while filing my taxes. It took almost 4 months to receive my tax return, because I had to make up for his errors. It also cost me just as much to file as I got in my return. I'm definitely 100% using a different business to take care of my taxes next year, or I will file myself. read more

Donna helped me file an extension last minute! She was amazing and so helpful! Im looking forward to coming back to finish filing my return

I went to H & R Block for assistance with my taxes this year. I had 3 meetings with them. Each time I went, I was told I was going to get a refund of approximately $3000. Each time I went I asked them to look over my taxes to make sure they were correct. Each time I was told they were. I filed my taxes and just got my refund check last week for about $200. That's a big difference. So I went back over there to find out what went wrong. They could not find me in their system. That should have been a big tip off that they were incompetent. Finally I was able to meet with the consultant who told me originally I was going to get a $3000. refund. After "plugging" my information into their system it was determined that the consultant had made an error in the original calculation and the refund I got was correct. No apology, no taking responsibility for their error. The money we were supposed to get for a refund was used for a vacation - money we don't have because they made a mistake on my taxes. On my way out the door, the manager said to me she was glad it all worked out. I looked at her and said nothing worked out you made a mistake and I paid the price. I will be reporting this to the SEC and the AZ Attorney General. My advice to you - have someone else do your taxes and never, EVER trust H & R Block. Ever. If I could give no stars, I would! read more

I just got a free pizza for doing my taxes at H&R Block!!! #hrblockaz

Truly the best office and tax pros. I have been going to this office for over 25 years. Expert tax preparation and never any issues. Professional and friendly. I am always comfortable at this office. read more

This is undoubtedly the best place to file your taxes and get greatly rewarded in the most optimistic way. You just can't imagine the kind of suggestions they give especially HB Singh multiplying all your eligible benefits. Thank you so much for everything. H&R Block rockzzzz !!! read more

I have had my taxes done in this office for the past few years. Brice Thomas does my taxes and he has been very informative and helpful. The office is comfortable and friendly and I always have a good experience at this H & R Block office. I would highly recommend this office to anyone looking for a great place to have their taxes done! read more

Had my taxes done here 2 was ago. First off, the guy handling my return, Richard Burt, was completely clueless on how to do a 1099 for self employment. In fact, another associate had to do 1/2 of my return for him. Took forever! Then I inform him that I want to do the anticipation loan that they offer through Metabank, so I could get some car repairs done. .He tells me it'll take 24hrs to get before I get an email or text about it confirming approval. This was a Friday. Saturday comes.. nothing. Sunday comes..nothing, again! I call the office on Monday around 1pm, and I speak with Richard Gallup, who is some sort of manager/supervisor. He looks at my info, tells me he doesn't see anything regarding the loan with my file. He says my guy is out to lunch and he'll have him call me when he gets in. 2:30 rolls around, and I called again. This time I get Richard Burt on the phone, I remind him who I was, and apparently he's already heard I had called complaining. I'm not so sure this man should be doing people's taxes. First he reminds me, that he told me it would take 24 hrs and asks again, am I sure I haven't received my text or email notification. I assure him that I am quite sure, and remind him that it has been longer than 24hrs. Then he actually admitted that he DID NOT even submit for it, even though we had discussed it, he gave me an Emerald Card, explaining that it will be loaded on to it, and yet still managed not to submit for it! So not only did he NOT put in for my loan, he submitted for my whole return to go to this Emerald Card. This is NOT what I had wanted. I have a bank account, I did not need an alternative way to receive my refund! When I remind him angrily that we had discussed the loan, he acknowledges it. I say, "If we talked about it, and I said that's what I wanted, why wasn't it processed" His answer... "things happen" Really?! Totally unacceptable! I paid $300 to have a professional do my taxes.. certainly that is not what I got! He forgot also, to ask about the child support and alimony I receive, which I have always reported. I should have the fee I paid this joker refunded, due to the shear neglectful preparation of my return. Next year, I'm doing my own taxes. This place is a joke. BEWARE! read more

Richard Burt was great, he got the highest tax refund I have ever received in my life on my taxes. This was my first time having an H&R Block do my taxes. I will continue to come to H&R Block from now on!!! Thanks Richard!!! read more

I have been a loyal customer of H and R for years to get my taxes done. This year I received a letter from the IRS stating they never received my state payment. I immediately called the branch and drove to the branch to speak with a representative as payment to the state was done while at the office during tax filing. Sat down with the advisor and she immediately told us that WE needed to call the IRS and handle it ourselves without any guidance to help us resolve, and that she wasn't able to do anything. We showed her proof of payment in which was processed at the branch and questioned why "she wasn't able to do anything". She then stated that she would call the IRS to get this handled as I am assuming she just wanted to say what we wanted to hear. She said she would call us in a couple days to follow up with us after she stated she would call the IRS the following business day. A week goes by and no phone call at all. Called the branch a week later and she stated she never mentioned that she would call the IRS to help us clear up the issue. At that point, I realized that H and R block will only be helpful when they want your money and new clients. Unfortunately due to this, H and R block has lost another client. I would highly suggest looking elsewhere. read more

Wish I didn't even have to give this shit hole one star. Got my taxes done over a month ago received my state refund still no federal. Look at my papers and the account and routing number on my federal is wrong. Weird it was correct under my state but completely different when there's a large amount of money involved? I go in they tell me some bull shit lie, the next day I get a call saying their bank has my refund check I call back to see why the fuck it isn't being deposited to my account or mailed to my address on file & they tell me there is no file for me that I am not a client. Why my refund wasn't deposited to my account like we had set up in the first place is beyond me. I go in today & the guy helping me has the nerve to question if I'm lying about not receiving my refund. He tells me he needs time to work on my case. Of course it's not their money that's missing so they take their sweet time. I have never been so unhappy with a company or had this many problems when filing my taxes. First time trying H&R block ha definitely my last. read more