My dealings with H&R Block, Perkasie, PA branch......The price I was told was not the price I ended up paying. For one thing, I told them NOT to do the PA tax. My one appointment was cancelled due to "software" issues that lasted 3 weeks. I was told I could pick up my packages at the receptionists desk, and she asked me to sign miscellaneous papers. I stated that I did not review the package and was told that the papers I had to sign were for H&R Block. Issues were discussed at the front counter while other customers were seated behind me listening to everything that was discussed, instead of asking me to step into a cubicle for privacy. I left and went home to review the packet of papers. Called Vickie with questions and asked about the vouchers that were missing. She told me to come in and pick them up at the front desk, which I did and I requested to speak with a Manager, and Tammy took me to her cubicle to discuss the above. I left disgusted when I got an answer about the pricing, she stated "read the fine print". Received on 4/18/24 a letter from the PA Dept. of Revenue, that there was a penalty that I owe. Went back to the Perkasie branch with the letter and asked for the District Manager's phone number. Tammy denied me. She said she would have "Sandy" call me - which never happened. I showed Tammy the letter and she stated "just ignore it". She stated the penalty was due to PA Dept. of Revenue calculating my return different from the way H&R calculates. I also asked for a copy of Form 8879 that was not in my packet. Tammy got upset until I went to my car and retrieved the packet and she could not find the form. I also requested a letterhead with an H&R Block heading, stating, that they recommended ignoring the states letter and penalty. Apparently H&R Block have no letterheads, per Tammy, nor do they have a District Manager that returns calls to clients. I returned home to find a voice message on my phone from the Perkasie Police Department asking me to call them, which I did, and they requested I stay out of the Perkasie branch. It looks to me that they don't stand behind every return they prepare, as they advertise. This branch is not "customer orientated". Dave H. read more
