I scheduled an appointment to complete my taxes because I had several questions. The agent I met with asked if I could drop off my paperwork instead of sitting down and doing them, and I told her I would rather sit down and go through them with her because I had questions I was hoping she could answer. She then told me she was double booked and didn't have time to finish our appointment. I got about 10 minutes of her time. I figured as long as the taxes got done it would be fine. I waited to get the call that they were done, but after a week it hadn't come. I've used H&R Block before and the agent was very communicative if they needed more information or had questions. After 10 days of no contact, messages, or emails, I decide to collect my paperwork and finish them elsewhere. Very disappointed with this experience. read more

VERY EXPENSIVE and MULTIPLE MISTAKES. My son had his taxes done - earns less than $20k a year working in MA and lives in RI- and they charged him $250.00 I had a CPA do mine and she charged me $225.00. He originally started his return in Portsmouth RI but needed more info so went to Middletown as it was after the 15th when he had the info needed. The woman he worked with said his return had been done incorrectly in the Portsmouth H&R block. (original return quote was for $180.00 and he had a $20. coupon) and that she had to fix mistakes that the original H&R block person made! $250.00 later we have what we hope is a correct return and paid $90. more for it - they refused to honor the coupon. He went from getting a refund in RI to owing money to RI. Shame on H&R Block for taking advantage of low income person who is learning all the tax ins and outs for the first time. HE SURE LEARNED - NEVER GO TO H&R Block again to have your taxes done. read more

Highway robbers. They don't tell you that they'll charge an arm and a leg for an amended tax return. Go to a better tax accountant you can trust, and always get estimates for fees up front. read more

Doris is very knowledgeable and kind. We'll without a doubt be back to her when it comes time to file yearly taxes.