If you dont want to experience hell when it comes to customer service, please never step your foot into any of H&R Block offices. This was my first but also last time that I will ever bring my business to this joke of a company. On March 15th, 2021, I stopped by this branch to get some answers about my tax situation and problems. Couple days later, I had found out by email that the agent I was speaking with filed my 2019 tax return, and she did so without my consent (!)Very frustrated, I called H&R Block corporate office and they put me in contact with the District/Regional Manager Anthony . I felt good about it as H&R Block was trying to redeem their image. Little did I know! After weeks of waiting and investigating, the District Manager called me and told me that H&R Block had decided to cover the debt since I owe taxes on that year, and it would be only a matter of days to a week or so before they send the check that we would forward to the IRS. Today, it's been 2-3 months since I was told that the check was approved and sent on its way, every time I speak with the district, it's always one lie and after another to justify why the check is not in yet. I can't believe that nobody in this company even care about their customers. I will fill a complaint to the BBB, since when I call, nobody is willing to assist anymore. Please save yourself the stress and trouble and stay away from this company. read more