Very disappointed in service- I donʻt feel confident in their expertise- had to go back numerous times to understand how they did my taxes!

I was late filing my out-of-state taxes and my federal taxes and was worried about my situation. H&R Block Professionals reassured me that they would get me through this process. I had considered TurboTax and filing my own taxes but as saying goes, "penny wise, pound foolish". Luckily I had some "common cents" wisdom and trusted the Pros @ H&R Block. "I'll happily pay more taxes if we all have equal human rights." Trisha Paytas read more

They moved our scheduled appt to when they wanted it to be. We went in to correct our appt, then showed up 20 minutes early, waited an hour, but our tax prep was a NO SHOW! Another rep got involved to try to help us. Then a 3rd rep got involved, acted like she was the boss and insisted that we did not have that appt, that was Maureen, who proceeded to yell and swore at us, then said we were going to hell. WAY TO GO H&R BLOCK!! I called her out on her LOUD MOUTH, reciting all of her clients' PERSONAL INFO like name, social, address, and with an $80k income. By the way, if this was you and your info, for YOUR privacy, the 2 middle numbers of YOUR social security numbers are 38. Be glad it was only us in the office at the time on a Sunday. I strongly suggest you get another tax rep at another company. My tax rep texted, "I am soooooo sorry." That's it! This was certainly not the way to handle this horrible experience that we did not deserve due to her negligence! read more

H&R Block - H&R Block Puainako - Tax Services Near Me - Hilo, Hawaii

This year was my first and last experience with H&R Block. Prior to getting married, my wife said she always had a good experience with a local H&R Block rep. So, I began trying to contact the same rep in early April - leaving voicemail messages that were not returned. Next, I went directly to their office to find out if I would need an appointment to begin the process. I met with the same rep that had previously prepared my wife's taxes. The rep confirmed that she would prepare our taxes. I let her know I had all my tax papers digitized and could send them to her from our home. She stated that would be very helpful. I returned to our house and sent all documents relating to our taxes. The H&R tax rep responded to my email, by saying 'TY'. That was the last time we ever communicated. After several weeks passed, I sent more email messages, asking if there was any progress toward completion. With no replies to my email messages, I began trying to phone her, many times. The local office has an answering machine (no one ever answers the phone). Again, I left multiple messages, requesting a return phone call - none of my calls were returned. I escalated my concerns several times, within H&R management. I was eventually issued a Case Number. I was assured that someone would investigate our concerns and that someone would call me back within 3 to 5 days - again, no one responded. My wife has the personal cell phone number of the same person H&R rep and tried calling her - but no one answers that phone either. Today, (July 6) more than 3 months since I first tried to communicate with our H&R rep, I spent more than an hour speaking with four different H&R reps. I was told that we did not even have an account with H&R Block. The H&R managers could not even confirm if our local rep was still working for the company. If H&R Block cannot manage simple communications, I am not willing to entrust them with completing our taxes. read more

It was horrible. They had my fiancé go to a lady that had a hard time hearing and was 95 years old. We wanted to get the advanced loan and she said they stopped posing it in January even tho they had other people in the pplace talking to their clients about it. She did not hear any questions that was being asked and she did not even ask him anything. She just kept clicking away and doing it without explaining anything to him. read more