This year was my first and last experience with H&R Block. Prior to getting married, my wife said she always had a good experience with a local H&R Block rep. So, I began trying to contact the same rep in early April - leaving voicemail messages that were not returned. Next, I went directly to their office to find out if I would need an appointment to begin the process. I met with the same rep that had previously prepared my wife's taxes. The rep confirmed that she would prepare our taxes. I let her know I had all my tax papers digitized and could send them to her from our home. She stated that would be very helpful. I returned to our house and sent all documents relating to our taxes. The H&R tax rep responded to my email, by saying 'TY'. That was the last time we ever communicated. After several weeks passed, I sent more email messages, asking if there was any progress toward completion. With no replies to my email messages, I began trying to phone her, many times. The local office has an answering machine (no one ever answers the phone). Again, I left multiple messages, requesting a return phone call - none of my calls were returned. I escalated my concerns several times, within H&R management. I was eventually issued a Case Number. I was assured that someone would investigate our concerns and that someone would call me back within 3 to 5 days - again, no one responded. My wife has the personal cell phone number of the same person H&R rep and tried calling her - but no one answers that phone either. Today, (July 6) more than 3 months since I first tried to communicate with our H&R rep, I spent more than an hour speaking with four different H&R reps. I was told that we did not even have an account with H&R Block. The H&R managers could not even confirm if our local rep was still working for the company. If H&R Block cannot manage simple communications, I am not willing to entrust them with completing our taxes. read more