This place first screwed us out of half of our return by not even filing our standard, basic, 1040…read morepaperwork correctly. Then we were guaranteed an advance loan on the half that was filed, only to find out we were not even eligible for any such loan advance. When I went in to have the missed return amount amended, the manager was absolutely rude and treated me like I didn't know what I was talking about. Low and behold, we were absolutely owed an additional $5K in return, due to the incompetence of the original preparer, and she was quick to change up her attitude. Then, I was assured it would take 2-3 months for the amendment to be processed by the IRS.... Also incorrect information. It has been 4 months now since our amendment was filed, and we still have at least another month before we will even see the return. Not even the manager knows what she is doing there and did we receive any discount, any apology for her unfounded arrogance and piss poor attitude even?? Nope. She asked me to return again next year so they could "make it right." Thanks, but I think I'd be better off just doing our taxes myself than taking a chance of getting robbed again. We paid $400 for a nightmare, not for anything even close to a legitimate tax preparation. Save your money and pay less by going to Derrick Doba in Flagstaff. He's a private CPA and will do you right. He's half the price of this train wreck of a business too!

Jeannie Boggs the manager of this 4th street location is absolutely the best person to take your…read moretaxes too. Being a full time RV'er and camphost/workamper we travel the US through out the year and come back to Arizona at Spring time. My tax returns can get so complicated in my mind and Jeannie makes sense of it every year. I would not take my tax returns to anyone else. She is highly recommended. As good as it gets!

Wow what an amazing experience! I had tax issues and was in over my head! Some of the problems were…read morefrom Another state and Christiana took the bull by the horns and I will sleep toy for the first time in weeks. Much appreciated and don't face tax problems without seeking the advice of experts.

We needed to signup for TSA precheck and this location was the closest to us. Flagstaff is over 60…read moremiles away but it is always a joy to spend time there. The place is a tax financial business first and TSA precheck second. The people were all very friendly and the person doing the TSA check was very good at what she does. The process probably takes only 10 mins and we were approved by TSA the next day! I highly recommend this location.

Johanna Klomann and the women who work for her are amazing, compassionate, knowledgable and…read moreexperienced. I have had a couple of rough years and they are always so helpful and supportive. I have never felt rushed, judged or dismissed as a client--which I have felt in other CPA establishments. I would highly recommend her office if you are in a complicated situation. She has many years of experience, is extremely knowledgeable. She always speaks to me with respect and kindness. She is always willing to do the research to find the most effective ways (for this single mom) to save money and be successful in my personal and business finances. I appreciate her so much. Shawna Ritter Flagstaff, AZ

I called the office to ask a simple question. I live in Ca and am attempting to help file taxes in…read moreAz for my dad who has a rental property in Flagstaff Az as he is not doing well medically. The question was regarding tax depreciation on a townhome... Is there a property value to subtract from the purchase price and then divide by 27.5 years?? The first gentlemen that answered the phone was polite and honest about not knowing the answer to my question. He said he would put me on hold so he could ask someone. Shortly thereafter, the call was dropped. I called back and the woman that answered told me I would have to make an appointment. I told her I live in Ca and she replied that I can make a phone appt., costing $45 in order to get an answer. Really ?? Yes, I understand this is a business. Yes I know they need to make $$ but I feel that $45 is a bit too much to ask for 2 min of time to answer a simple non obscure question. Not sure what they charge for full tax prep but if their policy to charge $45 for a 2 minute question is any indication, I would steer clear. UPDATE: After writing this review, I called H&R Block and the gentleman that answered was both polite and informative. In less than 90 seconds, he provided the answer I was looking for. Thank you Ryan from H & R Block !!

I've really enjoyed the service and professionalism here, in particular from Judy, who's been a…read morelifesaver for us and for some friends of mine who had some fairly complicated issues with a past tax return. Their free tax planning services have also been incredibly helpful in making our lives easier.

Luann and the team have done a great job with both my personal and business tax and accounting…read moreneeds over the years. Highly recommend!

Rodney is a very experienced CPA, and has done a great job on our tax returns in the past. Due to…read moreunforseen circumstances we had to see another CPA. We are now returning as clients and look forward to working with Rodney again. We plan to continue being his clients as long as we are in the Flagstaff area. He's a great guy, and definately knows what he's doing when it comes to taxes, etc. We highly recommend Rodney Wilson, CPA. One more thing, his staff members are very nice and helpful too! Marcia R.

Great experienced CPA. He fixed my taxes in a pinch and was fairly priced. Thanks so much!read more

Excellent, professional service at a reasonable cost. It doesn't get better than this! These…read morefolks have helped me with business and personal tax issues, and their knowledge of the tax code and willingness to help are unmatched anywhere else in Flagstaff. I highly recommend their services.

From the owner: Nordstrom & Associates is a locally owned certified public accounting firm in Flagstaff, Arizona…read more We have over thirty-five years of experience providing tax, audit, accounting, and consulting services to businesses and individuals in Northern Arizona, and worldwide. We combine the knowledge of a large firm with the personal attention and first-rate customer service that only a small firm can provide. Our expertise allows us to provide a combination of efficient, timely, and cost-effective services that cannot be surpassed.

Excellent services. Chose her services in 2010 after the Schultz fire and floods. She was very…read morehelpful and informative. Now with the new fires and flooding, I am sure she will offer the same caring and informative services.

One of the worst experiences I have ever had filing taxes, and the nightmare is continuing to this…read moreday. I usually file my own taxes with no issues. However, I heard rave reviews about Crystal from coworkers and decided to give her services a try. Initially, she was very helpful and informative. As other reviews have mentioned, as Tax Day drew nearer, she fell almost completely out of contact. I do not expect perfect communication when someone is personally handling a lot of accounts, but I received no contact that my taxes would be filed on time. With no contact or reassurance by the time Tax Day arrived, I filed an extension on my own. ONE MONTH LATER, I was told our federal return was filed by Crystal. I then had two withdrawals from the IRS from my account due to her tax return being filed. For the past 6 months, I have been fighting to have approximately eleven thousand dollars in overpayment returned to me from the IRS. Crystal has been little to no help, offering short emails or texts that have been no better then, "Cheer up pal, things will turn around soon." Looking through my phone records, I have now spent over 34 hours calling, on hold, or speaking with the IRS. From the information they tell me, the entire error is almost exclusively based on the tax return she filed. Due to her errors and inability to fix them, I will never use a tax preparing service again, and certainly would NEVER recommend All Star Tax Services to anyone I had any good will toward.

Tom Shannon (with offices in both Arizona and Ft. Lee NJ), has been my personal CPA and financial…read moreadvisor/confidant (as well as a personal friend), since 1994. Allow me to explain how someone can be "crazy" about their accountant (as I am) to the point where I'd be willing to donate a kidney or "take a bullet" for him. (Yes, he's THAT TERRIFIC a person!) I won't be too "specific," but what happened was that a relative of mine was trying to "mess me over, financially," regarding a probated estate. I'm sure that many of you Ladies and Gentlemen reading my words have either had an experience similar to mine, or know of someone who has. It seems that the fastest and best way to totally dissolve a family nowadays, is to introduce an INHERITANCE into the mix. That's what was happening to me, with my wife's brother, who was also the Executor of their parents' estate (1996). I contacted Tom and said, "Please do a 'Forensic Audit' of all the paperwork that we have received from 'The Jerk,' and let us know if some skullduggery is afoot." (He likes that kind of talk, for some reason.) Anyway, he went to work personally, and found a descrepancy totalling $89,000, caused by a very crooked Probate Attorney (in Iowa) who was using the estate money to insert cocaine up his nasal passages. Even "The Jerk" Executor didn't know what was going on, and after all was said and done (in an Iowa courtroom), both "The Jerk" Executor and the Crooked Attorney had to pay us several thousand dollars; many times the reasonable fees Mr. Shannon charged for the in-depth audit of the papers that were presented to the Probate Court, as summarized by Mr. Shannon. Tom Shannon has more personal integrity and honesty in his pinky finger, than all the crooks in Washington DC, combined. Never in my 62 years of living, have I met or known anyone whom I could trust MORE, with highly sensitive and secret financial information. I must advise you that Tom Shannon is not accepting new clients at this time, if ALL they want done is income tax reporting/filing. So, I'm recommending him to you as a "Full-Service" tax man AND financial advisor/consultant, to whom you can take ALL of your financial concerns (as I do). Here are some of the business-to-business services he offers: Structure Design and Implementation Tax Planning and Preparation Entity Establishment and Maintenance Transaction Planning Benefit Plans In addition to his superb preparation of tax reports, Tom Shannon can also provide excellent answers regarding all aspects of your entire financial portfolio. There's no question he can't address, and to your complete satisfaction. I can assure you that if you place your faith and trust in Tom Shannon (as I have done, since 1994) you will quickly discover (as many Hollywood movie stars also know) that his organization (and wonderful staff!) will provide you with the kind of service that will allow you to sleep soundly at night, without any worries. Give him a contact call, right now. You really can't afford to put it off.