called this place to schedule an appointment to have my step sons 2020 illinois state taxes…read moreamended, as he received unemployment that year. federal was already done by IRS. after i explained this to the girl 3 times, she had absolutely no clue as to what i was asking. my english is very good.. i guess her's wasn't. no way would i ever use or recommend this place!!

It was a very good experience they where very helpful I would highly recommend coming here for…read moredoing your taxes

Nothing but good things to say. Harold was thorough, quick, professional and kind, and explained…read moreevery step of the process. I highly recommend True Tax Resolution and will be a return customer for sure!

Totally great experience. Harold arranged a solution that far exceeded my expectations. My wife and…read moreI had 2 years of unfiled taxes due to a variety of reasons, and a very complicated filing situation with a lot of unusual details -- but Harold handled everything in just a few days and arranged a payment plan with the IRS that made it even more manageable. Couldn't recommend him more.

Due to some personal business, I needed to have some paperwork notarized ASAP! I called the day…read moreprior, and they were able to see me first thing the next morning. The receptionist was very pleasant and the agent was super nice. Here's the cool thing, while I was there getting my paperwork notarized, I saw that they do car sticker renewals! I had just received a letter in the mail to renew. Lol! AND they were a dollar or so cheaper than the currency exchange across the street. I love locally owned businesses with good customer service.

I 100% recommend to go to Lorena Guerrero to get your taxes done, best experience we've ever had…read more Lorena is very professional and helped my dad with his taxes for years. Lorena made me feel welcomed and was patient as it is my first time getting my taxes done. Lorena patiently guided me through everything and I was very happy with the results of my tax returns thanks to Lorena's help. Thank you Lorena for making us feel comfortable and welcomed. -Rolando Jacinto

After over 25 years with the same tax service we needed to find someone new because our previous…read moretax service no longer did individual taxes. After searching several companies we decided on Taxes-The Financial Services and was very pleased. Damian Galazka did our taxes, he was very prompt and gave us advice on what steps we should take going forward in the future . Looking forward to our new relationship with Damian and Taxes-The Financial Services

I was a customer for years, until I mistakenly paid them twice. Gave proof of duplicate payment…read morethey agreed but refused to issue refund. Lied saying I owed from years back. Talking about they found a check that was never cashed. I asked for a copy of the check, they couldn't provide. Prior, nothing ever mentioned to me about I owed anything. Haven't been refunded yet. Spoke to attorney and was told it'll cost more to file suit than what they STOLE from me. That's ok because karma is a bitch! Cut my ties and moved in after many conversations with Mr and Mrs Tax. Make sure you don't duplicate/over pay them!!

I have been a client of MR. Refund for many years. He does a great job as he does what he says he…read moreis. Check him out when you need your taxes done!

They were great at first, but got slower each year until they finally said that my personal taxes…read morewere no longer worth the time. No idea why and they didn't tell me.

Deepa has helped me with tax and accounting issues for my company and my family. She is a…read moreconsummate professional.

We're using Susan for the second time this year. She has been thorough, easy to work with, and very…read morepleasant. Came recommended by our financial advisor, who is no slouch herself. UPDATE: we ditched her 6 months after I wrote the above review. She transitioned to a system where she sent us all the forms and had us fill everything in, doing the hard work for her- why pay her? Then we submitted everything to her on time, but she didn't submit anything on time, and we ened up getting our refund like 4 months late. We switched to Jean Diamond.

Very happy with Susan and have used her for years, including to navigate through an audit-like…read moresituation. Can't recomment her more.

In the past, the husband and I have always had his CPA/accountant brother look over our taxes…read morehaphazardly. This year, because we 1) just got married, 2) bought a home, and 3) have several incomes (some freelance) with us, we thought we'd get a professional. Also, because Husband's brother was being a pain in the ass about looking over our stuff. Having Charles do it was a lifesaver! He is so incredibly nice and extremely good at his job, and he actually is really invested in saving people money and helping them out. Yes, we had to pay someone to do our taxes, but he saved us so much time and stress. With our amateur calculations, we went from owing thousands to getting money back after Charles' attention to all the little details and advice. Not to mention, he is always responsive to emails and extremely fast - his rates are reasonable and he is worth every penny.

Charles was expensive, but I saw all the good reviews and was happy to pay a premium for good…read moreservice. However, I did not find him easy to reach when I had questions and did not feel he really spent much time with me. I would say that his unapologetic and cold responses to my Yelp review were characteristic of his communications with me, actually. After filing the taxes he prepared, I got a letter from the IRS about there being errors in the paperwork. I have seen the responses from Charles and my current accountant confirmed the errors made were Charles' fault and not due to an omission on my part. The errors were not a big hassle to fix beyond me needing to pay additional money, but I have never had this kind of problem with any other accountant nor have I ever hired an accountant who charged as much. It is true that Charles spent a lot of time telling me about his portal when I first met with him, but it was not clear to me initially that I would only get good service if I conformed to using this portal or how painful it would be to interact with him face-to-face or over the phone. If you like interacting with your accountant primarily through a computer portal, then you may like Charles a lot more than I did. He does have lots of good reviews so there are clearly people who like his approach. My advice, though, is that he may not be the best accountant for those like me who are not so computer savvy or who think paying top dollar for good service should involve more human interaction.