I recently accompanied my mom to the H&R Block office located at 4906 N Tower Road, 120, in Denver, expecting a smooth and professional experience in getting her taxes done. Unfortunately, our visit left much to be desired.
Upon arrival, the preparer assigned to us spent the allotted hour entering my mom's tax information. However, it became apparent to me that the preparer did not ask my mom many questions, leaving me concerned about the accuracy of the completed return.
It wasn't until I prompted my mom about her regular church donations that a significant oversight came to light. By simply entering her weekly donations, my mom ended up saving $500 on owed taxes. Shockingly, the H&R Block representative had not identified this crucial deduction, but rather, I had to bring it to their attention.
As if that wasn't concerning enough, upon reviewing the printed tax materials provided to my mom by the preparer or front desk staff, we discovered a grave error. My mom had been handed not one, but two tax returns belonging to other individuals, complete with their social security numbers. This blatant breach of privacy and security is completely unacceptable.
In an attempt to address this serious issue, my mom called the H&R Block Headquarters number to report the mistake. However, she was put on hold and unfortunately, no one ever returned to the line to assist her.
Overall, our experience at H&R Block was deeply disappointing and concerning. Not only did we encounter a lack of attention to detail and professionalism during the tax preparation process, but we also experienced a severe breach of privacy and security with the mishandling of sensitive taxpayer information. This incident has eroded our trust in H&R Block's services, and we urge them to take immediate steps to rectify these grave errors and improve their processes to ensure the privacy and security of their clients' information in the future. read more