Everyone I came into contact with was rude at this location. The front desk did not greet us, nor did she lead the conversation. I had to let her know I was there for an appt, which she then prompted us to have a seat. While waiting, another employee came from the back to get her next customer, she stood there just staring at these people, not saying anything at first. The customers were on their phones while waiting. The employee rudely said, "Are we sleeping over there? If we wake up we can get this done!" The lady (customer) looked up and was like, "Oh, you're ready for us!" And the tax employee said, "Now that you're awake, we can get this over with." My husband and I couldn't believe what this lady had said. Never once called them by name or anything. She had whitish, a little longer than shoulder length hair...never got her name. Then, the lady who helped us (didn't finish because we left), wasn't very friendly at all! Another lady came to her cubicle and pretty much got on to her in front of us for looking over something. Will never use h&r block again! read more