After being very nicely greeted at the door, I was presented with my tax "professional". This woman was rather blunt, and was not inquisitive at all. A bad personality I can handle, however a person who misses half the information needed until I probe enough for her to admit that it would be needed tells me that the standard for which this company holds their employees capability and knowledge is very, very low.
This year was different, I bought a house. Because of this, I didn't do my taxes myself like usual (which has been consistently perfect by the way) but instead sought out a professional; somebody whom I would think would know much more about the tax structure and all the information needed to ensure I was as complete as possible. This "professional" did not address this at all until I was insistent on including it on my return.
She was also extremely inaccurate on data entry. I corrected her over 12 times on typos made on key items, like my son's name, which was presented on a SS card right in front of her. This did not inspire much confidence, considering this should be an elementary task for a position that is so detail oriented.
By the end of the ordeal, I was left with a return that was several thousand dollars off, coming from a nearly identical income as the previous year and two big additional breaks along with a kicker. This now leaves me with the tedious task of rerunning all my taxes myself along with a legal supervisor so I can make an amendment.
To top it off, the service cost me 4x more than Turbotax did the previous year, which was absolutely accurate without fail. To make matters worse, this was done with false advertising as it was shown to be cheaper before the transaction had begun, with a hard number included.
The moral of the story, nobody should ever, ever, use this service. read more
