It's so sad what's happened to retail, in general, as well as to H&M. After three calls and thirty minutes, the online call center FINALLY transferred me to the local store, where a teenager answered the phone, and told me - without checking - that they didn't have what I was looking for. When I specified that she was mistaken about what I was looking for, she told me she didn't appreciate my attitude and that I was acting like I know everything. I asked to speak to a manager, floored by the unprofessional child-like behavior, at which point she claimed she was the manager, started laughing, and hung up on me. Bye, H&M. I will take my business elsewhere. Way to treat your customers. read more