This is for the BBB. H & M Landscaping | Complaints | Better Business Bureau® Profile
2023
Complaint Type:
Problems with Product/Service
Status:
Answered
More info
July 26 we signed a contract to put a covered patio addition and use composite on the floor. The price came to about $80,000 when we signed the contract they wanted a deposit of $14,000. I don't usually do that but I knew H&M landscaping and they have been in the area as long as we have and we have some family connection to his brothers. After much going back-and-forth with our HOA as we live in a condo they finally denied us the addition and we have a letter from Carlisle management saying that they denied us. When we signed the contract. I made sure to have in the contract, a statement that said if we did not get approval from the HOA, he would give us our deposit back. So when we sent the letter over in the contract to H&M the letter being the one we got from the HOA denying us. They sent us a letter saying that they usually take a 45% cancellation fee and they're being real nice because they're only going to keep her 14,000 and we have till April 1 to sign back up again if they kept the 14,000 would go to charge the job and if we don't tell them by April 1 then we lose the money. But the contract clearly states that if the Hoa denied us then, we get our money back he's trying to say that it was our decision not to go forward which is not true. I contacted him early this week I believe Tuesday which was October 3 and told him that we need our deposit back and I did talk to him. He was trying to put words in my mouth that we were the ones that didn't wanna go forward which would mean that I don't get my deposit back and I told him repeatedly that the HOA didn't approve us after much going back-and-forth and then we have a letter. And we have a contract that says will get our money back if the HOA doesn't approve us, it's pretty simple
Business response
10/16/2023
The customer that filed the complaint doesn't Mark M******* keeps trying to put words in my mouth so that he can get away without giving us our refund. His work was substandard. His drawings were substandard and that's why we couldn't get anything approved from the Hoa. You'll see in the attachment that he's trying to charge us four times for drawings that should've been done properly the first time the total for the drawings that he's trying to charge us is $2350. The drawings were too small, he used drawings from another job that he thought he could get past here, and the other two were not correct either and it was supposed to be on scale paper. We have a letter from the HOA saying that they denied us, we have a contract that said he would give us the money back. His charges on the bill are absolutely bogus. They're actually funny as they're such made up charges. His person did not come out here six times. And when he did come out, it was a cost of doing business because we needed more details before we could go forward with the project.
I wish we had checked further, because if you look at his reviews, he's got many negative reviews and lawsuits in all counties Cuyahoga, Geauga, and Lake County's. They are about contracts and money being returned.
He's been in court many many times open this, Has to hire an attorney, you would think he would learn.
Other contractors that we have talked to since then, say that this is what he does, and they looked at the charges that she was charging us, and agreed that it was bogus, made up charges.
With the bogus charges that he's giving us on the attachment, he's really just stealing our money. This seems to be a way of how he does business. Very unfortunate. read more