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    Gwen's Pet Grooming

    2.7 (35 reviews)
    Open 7:30 am - 5:00 pm
    Updated 1 month ago

    Services - Gwen's Pet Grooming

    Bath and groom only

    Full grooming

    Pet haircut

    Gwen's Pet Grooming Photos

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    Reviews With Photos

    Alexandria M.

    Hey, Qwen! Maybe this will get your attention. I've never posted something like this about a local business, typically I'd have a conversation with said business in private- however, do NOT take your pets to: Gwen's Pet Grooming Inc. - Cedar Rapids I wanted to share our recent experience with Gwen's Pet Grooming who we were referred to for our 2.5-year-old, 7lb Pomeranian. When we picked her up, they made us pay before handing her over. Right after, they casually mentioned, "Sorry, we accidentally gave her brush burn. We didn't do the Teddy Bear cut because there are different variations, but next time we'll get it right...oh and she has sores all over her back from the burn" My husband immediately requested to be refunded and asked to speak to the owner, but we weren't refunded, and the owner hasn't called. Our dog was starting to show signs of distressed, so we decided to leave so we could assess her and take appropriate next steps. We have been able to assess her and found she has red spots all over her back and at least four open wounds that are still bleeding and dried blood on her back where she had been bleeding. The parts that are open and bleeding she won't let us get picture's because yelps and tries to nip at us when we touch her near those areas- which is so out of character for her. *She lets us get a good look at them at first, we did have to hold her down because she was yelping* We're now taking her to the vet to get checked out. I really regret not doing more research before trusting this place. Be careful where you take your pets- even if it's a referral from a friend. The pictures are of the red marks that aren't open wounds- if, and IF this is "brush burn" they had to have been incredibly forceful on a 7lb dog. I'm sure I'll be blocked by Qwens within the hour, that seems to be the way she rolls instead of dealing with situations head on.

    Would leave a zero if I could. My Dad paid extra to come early and insure that Mac (our german shepherd) would not be caged. The woman was 30 min late- then he was caged and got a terrible scratches on his snout. They still charged the extra for not being caged- even though he was. Terrible and stressful experience for our dog.

    This was not even 2 hours prior to his death.

    My parents have been loyal customers at Gwen's Pet Grooming for over a decade, entrusting their beloved dog, Zeek, to their care. Unfortunately, recent events have left us deeply disappointed and heartbroken. On Saturday, June 1st, Zeek was left in a kennel for hours, clearly distressed before being groomed at Gwen's. They never mentioned he was unwell or distressed. Tragically, he passed away shortly after returning home from the groomer on the way to the emergency vet. The lack of empathy and compassion from Gwen's during this heartbreaking time has been disheartening. Despite reaching out to Gwen's, my parents received no returned call, no letter, and no sympathy. For a place that claims to care about animals, this silence speaks volumes. Over the years, my parents have spent thousands of dollars at Gwen's, expecting not just professional grooming but also genuine care for their furry family member. Sadly, that expectation was not met. Zeek, who was groomed regularly every 6-8 weeks, had only been featured twice on Gwen's Facebook page despite his long history with the establishment of over a decade. If you truly care about your pets, I urge you to seek grooming services elsewhere. Here is the picture they took of him prior to his death the same day that my Mother had to request for them to send her.

    My husky after sent to Gwen's per grooming.
    Ploy C.

    This shop is extremely unethical and not at all knowledgable. They will stated that " in my professional opinion your dog need to be shaved. No one in the right mind and have half of a brain cell will shaved a double coated dog that wasn't horrifically matted. Look at the image and please tell me if my dog is matted or not. So please don't use that the dog is matted as an excuse to your save time and resources on top of making easy money instead of spending time brushing the dog. We already brush our dog regularly if you would like to see the picture of how much fur we got off of him let me know. I have that, too. This dog received acupuncture regularly. Matted fur will prevent him from getting treated. So stop lying and started that it was the last resort.

    Scott Y.

    I thought that Alyssa at Gwen's did a great job with my shih tzu, Bailey. He was super matted when I brought him in. (I know. I shouldn't let him get to that point.) Alyssa did a great job getting him trimmed down and cleaned up, in spite of that. I also thought the price was very reasonable.

    Thank you to all of the wonderful staff at Gwen's Pet Grooming for taking such good care of our sweet Penny!

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    2 years ago

    Have always had good experiences and they take care of our fur babies when the go for a visit. :)

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    6 years ago

    The only place to take your precious one! Even difficult animals get special treatment and pampering.

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    7 years ago

    I have an elderly dog that needs special attention and have nothing but great experiences with Gwen. Thank you!

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    Ask the Community - Gwen's Pet Grooming

    Review Highlights - Gwen's Pet Grooming

    They always put cute bows or bandanas on them, give report cards and a treat bag to take home.

    Mentioned in 3 reviews

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    People searched for Pet Groomers 460 times last month within 15 miles of this business.

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    Pawsitively Devine - Dog grooming bulldogs

    Pawsitively Devine

    (5 reviews)

    We take our two bullies there all the time to get their nails trimmed. The quick appointments and…read moredetailed service, make it a no-brainer when it comes to our pets health and care. Hazel and Cheyenne look forward to seeing Lydia every time. When we want a quick and affordable grooming, Pawsitivity is our first and only choice. They are great! From personal experience, I would suggest anyone to take their pet there for the greatest care. And that is our little Lulu in their profile picture! They treated her like royalty, whenever she went in. Super detailed care and a humane disposition is what makes them our premier groomer.

    They will cancel your appointment and will not notify you. In January my cavalier was scheduled for…read morea groom; normally Gail would send a text and confirm but she didn't. I called and was told she was going to have abdominal surgery. I am sure this was unavoidable but don't you think you should give your client's a head up. Was I supposed to drive all the way there and find out the appointment was canceled. Also when our appointment was rescheduled, we sat directly in front of the window and no one came to door. The closed sign was out and the front light was not turned on. Someone did peek out the window and knew we were there but did not come to the door. While sitting there another groomer came to work; so at least two people knew we were there. No respect for her clients. Don't waste your time here. In addition if they treat humans this way what about your pet?

    The Groom Station - Miss Lily. Best cut ever!

    The Groom Station

    (25 reviews)

    Very affordable prices for the same luxurious service you'd get at a spa in Iowa City for your pet…read more Worth the drive - sit and wait next-door and eat some delicious herb and Lou's pizza.

    I don't generally like to leave bad reviews and go down that road. I just move on, but was so…read moredisappointed and disheartened at my dog's first grooming after moving back to Iowa from The Groom Station in West Branch, Iowa and not hearing back from the owner in response to my disappointment, that I feel the need to do so, for whatever it is worth. Not with $20 let alone $126. Here are pics of her recent groom job yesterday. I asked that they keep her long and that didn't happen and instead even shaved her bald in sections and very uneven everywhere. She didn't even have any mats yet, but that was her excuse. The pics don't even do it justice. Update: The owner did reach out and refunded the visit. She did want me to bring my dog back in for her to see (which I initially took offense to as if she didn't believe the obvious pictures but that is not why according to her).By then it would not look exactly the same since I had to do something to try to even things out while it grew out and I didn't want to cause my dog undue stress since I was not going to have anyone else mess with her at this time.. Luckily, it will grow back and eventually be back to normal but would be hard for me to be okay with same shop even with different groomer at this point.

    Gwen's Pet Grooming - groomer - Updated May 2026

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