We have used On Time Pool service fir many years. They are…read morealways helpful with keeping our 20+ year pool looking great. They have provided excellent service w new pumps or equipment repair. Isaiah is our new maintenance guy . He is so thorough and polite , and a great asset to the business. We recommend this Sarasota business.

Had them come out to fix three different equipment problems. They spent over an hour and then…read moreleft. Resolved NONE of them. Recommend no solutions. Did mutter about "not liking" the piece of equipment I upfront specifically arranged for them to look at and then did nothing with it. I spent a few minutes myself looking at one of them and determined that a check valve was stuck closed. I spent another few minutes looking at the piece of equipment I asked them to and then the manual online and then solved that problem - actually it also solved the third problem as well. They did refund the majority of the cost. Agree it is rare equipment but it was specifically mentioned up front. Also, still no idea why the acid feeder wasn't worked on.

I called for a service that this company does not provide but he took my number and said he would…read morereach out to someone who he thought could help me! What a great gesture to help!

From the owner: With a dedicated promise to our customers, we strive to provide the best service imaginable. If…read moreyou’re tired of dealing with the headache your pool gives you, then you will be pleased to have found Luxe Aquatic. Not only do we make sure the pool “looks good”, but we ensure your water is as healthy as it can be for you and your family at all times. If you finally want your pool to be in its best condition week after week; You found the right company.

These people are awesome! If you need a reliable, dependable and trustworthy cleaning team, this is…read morethe company to call. They do a great job and their communication skills are exceptional. Highly recommend.

Jamie and the team at Splash and Sparkle are amazing. I am so glad they took over, our pool has…read morenever looked better. Also, they are super responsive! Thanks

On-time qualityservice for us every month. Also, when contacted, always a quick response and…read morequalified information. Our pool is not new, but we are treated with reliability and kindness every week. Very glad to see them arrive.

They bought our route from another guy. First thing they did was raise our rate $25/month- which…read morewe didn't complain about at all. They also require you to pay the month upfront which we also didn't complain about- not until the first week of the month where they decided they'd no longer be servicing our pool despite us already having paid for the month!? There are SO MANY good companies around here, do yourself a favor and avoid this one.

Terrible service lately, the last several times our pool is green within 5 days. ( they "service…read morethe pool weekly) This week , I called to inform them, and request a more thorough cleaning moving forward, and was promised a supervisor would be out to shock the pool and two days later no supervisor and now the pool is completely pea green. This company prior was local and it seems now they are based in another city and the quality has suffered.

I would give a zero review, but I had to check a box. i have used them for a few years and…read moreeverything on.My pool seems to have broken under their watch. which, if that wasn't bad enough after they come to fix it and charge you double what it should be. It still is not fixed and you have to. Run around calling people for the next six months, which is difficult. no one ever knows what is happening. And you can't speak to anyone except a mechanic, and then the person who fixed it and then a manager, it's ridiculous. they also seem to charge three times as much as anyone else, which, for a saltwater self cleaning pole, it's crazy. things are still broken on my pool, and I am still waiting for them to call me.

I wouldn't recommend. They finished our pool, but now never return calls for service on defective…read moreitems (lights, heater, pavers, etc) He was having money issues at the time of our pool build and somehow that became our problem. I guess now they are making us pay for it by not returning any calls to fix issues under warranty. Disappointing because I thought he was a decent guy. But clearly customer service is not their thing.

Everything went so well with our pool build. It's beautiful! Reg and his crew were amazing from…read morestart to finish..

Ron greeted me before I even made it inside the door! He was very polite and knowledgeable. What a…read moregreat experience and will be definitely coming back for all my future needs!

To begin there are new owners. The old owners and operators worked with us for years with service…read moreand products purchased. My wife and I thought we needed a new cap for our chlorine dispenser. When we got home, opened the package and found it was not the proper cap, we went to return it. Keep in mind no where in the store does it say that if you open a package it cannot be returned. In the past with the previous ownership if we had a problem, they were more than helpful to take it back and get us the proper one or give us some money back. Well, this new owner said was it opened I said well yes of course we tried it and it didn't fit. and he said we don't take anything back that's . I wonder if Home Depot says that or any proper business in Sarasota. I would stay far away from this place. They don't know what they're doing especially when we first went to get it they couldn't find where a simple cap was well obviously they gave us the wrong cap. They take no responsibility for anything. I highly recommend against going there, giving them any business because they are not honest.

Super nice and with great communication. Shows up as expected which is rare these days! Pool is…read moregetting better in just a few days!

Chrissy and Scott are super reliable and helpful. Pool and spa always clean and clear. Always there…read morein a crisis. Really the best in the business.

They beat everyone's quote and they were fast to come out and repair my pump motor. I would call on…read morethem for future repairs.

Wow, i'm blown away by the professionalism, knowledge, and service I received through Dennis from…read moreSapphire. I sent him the photos through yelp, he called me and predicted the exact issue that it ended up being. Our pool pump had blown with water spraying like a geyser. I thought we had to get a whole new system... NOPE! Thanks to Dennis, he fixed us up perfectly and fixed issues we were having for the past two years. Super Affordable, insanely great work and nice as can be. Thank you Dennis for getting our pool back to brand new. Dont go to any other pool service, these guys are it!!