This review is long overdue and to be quite frank rarely do I hand out five star reviews and I…read moreanyone dealing with me requires a lot of patience as I am demanding, but Maggie Nisssim by far best insurance agent I ever dealt with! When I was shopping for market place insurance I found many agents from big name companies have fudged the truth and in some cases flat out lied. I literally almost gave up hope but Maggie was there every step of the way and made me feel confident. The one thing I love about Maggie she is very knowledgeable and looks after your interest not hers. Other agents I was turned off to the fact they were high pressure and didn't seem too interested in spending too much time. I know most agents don't make a lot of commission selling health care and explains why most are quick to close the sake and move on, Maggie was more interested in making sure I felt comfortable with the policy. I highly recommend her for all your needs and she is probably the only agent I trust.

Maggie has been educating and advising me, on my auto, condo, umbrella, and commercial insurance…read morecoverage. She is quick to communicate through both virtual meetings and email, and she provides thorough information. She is professional and pleasant.

Horrible insurance company. On hold for 45 minutes. No response from them on a claim. They should…read morebe sued out of existence.

Absolute trash company. My daughter was backed into by one of their insured while she was parked…read moreat a gas pump getting gas. It happened on December 3 still nothing from this trash bag insurance company. Absolutely ridiculous. Filed a complaint with the Illinois Department of insurance against them and then filed a claim with our own insurance. Her car goes in in two days to get repaired. I called today.

I called for an insurance quote... he said he'd notify me of a quote and didn't within the promised…read moretimeframe .. I later called another company.. they gave me a nice quote.. I went with them.. Didn't need Frank at all

Noticed a crack in my windshield. I reached out to Frank well before work hours and within minutes…read moreI had an appointment with safe light the very next morning. This group is great and takes care of me and my wife with any issues we run into. big thanks to Frank and his son at American Family!

Worse insurance company ever! Canceled my policy due to such…read moreunprofessional behavior. Then they continue to charge my card. Called for a refund then they tell me wait a week. Now it's 4-6 weeks and the girl hung up on me on the phone. They suck never would recommend

Magnum insurance is one of the worst insurance company to have. I will never in life ever patronize…read morewith Magnum Insurance company ever again. I will never ever recommend Magnum insurance company to anyone. I was once a Magnum customer and my vehicle was in a accident on October 25th 2024. I was hit front behind unfortunately I was told that my car would be totaled out. My insurance was paid fir the month of November. I reach out to Magnum insurance company to tell them that I no longer need insurance because my car was totaled out as of October 25th 2024. I was informed by one of there representatives that they could not cancel my policy unless I provide documents that my car totaled. At that present time I did not have the letter that they were requesting. I was just told by mouth from the adjuster for claims from the person that hit me insurance company that my car was totaled. So the representative provided me with an email to send all the documents to once I receive the letter that was needed. I provide the letter that was needed comes December I'm receiving letter stating that my policy is going to be canceled. I reach out to a representative once again and ask why am I receiving cancellation letters. I cancel my insurance I haven't needed insurance since October 25th 2024 and I provide them with the documents that was needed. Do you know Magnum insurance knew I no longer needed their insurance policy and didn't want to pay me back my money for the month of November they are doing everything to try to keep my money for the November. Every time I call and talk to representative they try to come up with every reason why they can't refund my money. So today February 14th 2025 I receive a letter from Magnum insurance saying I owe them and they going to send me to collections. Shame on Magnum insurance. Magnum insurance is a company that ROB's people for their money. Please beware of these fake insurance companies. I only gave a star because I had to. I wish I didnt. Show less

This office doesn't respond to messages or emails and I have several billing issues. They will also…read morecancel your homeowners insurance if you contact the claims department for a simple question about something being covered. No claim was filed $0 was paid, and yet the policy was canceled for too many claims?!! If you want home owners insurance that actually provides coverage and wont drop you the second you start asking questions I wouldn't use State Farm..

The service was terrible. I don't speak English well, and when I asked the girl at the check-in…read moredesk for help, she didn't help me at all. She just told me to call the agent who handled my insurance. I was very exhausted. I will never get insurance from this company again.

I met Jennifer at a women's networking event and thought...HOLD UP! I'm not even using a…read more#womenowned business for my insurance needs? She, not only followed up the next day, she totally took care of both my business needs and my personal needs! She had on an eye on every detail and make the switching process so darn easy! She makes herself super available and really takes care of all my insurance needs! Hardworking and dependable - I highly recommend Jen and her company!

From the owner: Independent Insurance agency with access to over 20 A rated carriers for your home and auto…read moreinsurance needs.

Patrick Petrillo helped me save substantially on auto insurance by offering different options that…read moreprovided me with good coverage. Patrick and his staff have been very helpful in answering my questions and then following up to make sure I was satisfied. Anybody looking for an insurance agency that is interested in providing the client with great service should contact Patrick Petrillo.

Flora Natali helped me with our auto and home owners insurance policies. What a great experience…read more She was extremely helpful, friendly, and came up with the perfect policy to fit our needs and budget. You will not be disappointed by her or this office. She is the best at what she does and goes above and beyond to make sure you are satisfied.

On March 11, 2026 Carmelo Morales from Vista Tax Pro Solutions did my taxes and got me the largest…read moretax refund in my 66 years of life. There are no words to express how happy I am with the attention to details and service I got from Carmelo. I will definitely use Carmelo again in the future to do my taxes! Also, Vista Tax Solutions fee was $125.00 cheaper than H & R Block for preparing similiar tax forms.

Amazing people and supper accommodating even when I had to reschedule multiple times they helped me…read morethrough it.

I've had the pleasure of working with Jumana since 2017, when I first became a client of Mitchell…read moreInsurance Agency, and she has been wonderful to work with from day one. Jumana is incredibly personable, responsive, and effective. She's a true problem solver and always makes you feel like she genuinely cares about helping you. Over the years, I've moved out of state, turned my Illinois condo into a rental, and had different insurance needs arise along the way. Through every change, Jumana and the Mitchell team have always been there to help me navigate it. It genuinely makes me happy whenever I hear Jumana's voice because I know I'm in good hands and that she'll help me figure out whatever I need. I'm incredibly grateful for her and for the entire Mitchell Insurance Agency team. As long as I have insurance needs in Illinois, they will continue to have my business. Thank you, Jumana, for taking such great care of me all these years!

I have been insured with Matt and his team for about 2 decades and I wouldn't ever look anywhere…read moreelse. I have been through numerous changes, additions, claims, etc, and they have walked me through every detail, every time. They have helped me with my claims, have helped me understand my options, and now I work with him in insuring my business as well. On top of that, Matt is personally just a great person who meets his clients where they are understands their needs, challenges, and offers gentle but clear guidance, given his extensive knowledge from years in the business. His team is top notch too. Every time I speak with Matt or someone from his team, it reminds me of why I chose them in the first place. I strongly recommend giving them a try if you have any insurance and/or certain investment needs.