Patrick Petrillo helped me save substantially on auto insurance by offering different options that…read moreprovided me with good coverage. Patrick and his staff have been very helpful in answering my questions and then following up to make sure I was satisfied. Anybody looking for an insurance agency that is interested in providing the client with great service should contact Patrick Petrillo.

Flora Natali helped me with our auto and home owners insurance policies. What a great experience…read more She was extremely helpful, friendly, and came up with the perfect policy to fit our needs and budget. You will not be disappointed by her or this office. She is the best at what she does and goes above and beyond to make sure you are satisfied.

Wow! That was fast! I had a security system installed yesterday and notified Susan Palkovic. You…read moresave money on homeowners when you have a security system. This morning I was told that my refund check is already on its way!!! Unbelievable customer service!!!

This office doesn't respond to messages or emails and I have several billing issues. They will also…read morecancel your homeowners insurance if you contact the claims department for a simple question about something being covered. No claim was filed $0 was paid, and yet the policy was canceled for too many claims?!! If you want home owners insurance that actually provides coverage and wont drop you the second you start asking questions I wouldn't use State Farm..

While Ken Petrillo seems like a good agent, his son Patrick handles new customers and customer…read moreservice. Patrick has no aptitude for working with customers and trying to understand their needs and concerns. I was often quoted a number much lower than the actual invoice and called back at a later time to correct original information I was given. Patrick raises his voice and yells as well. I'm disappointed. I had hoped for a better agency that actually helped their customers and understood concerns. Patrick needs to develop some soft skills and act like an adult.

I've had the pleasure of working with Jumana since 2017, when I first became a client of Mitchell…read moreInsurance Agency, and she has been wonderful to work with from day one. Jumana is incredibly personable, responsive, and effective. She's a true problem solver and always makes you feel like she genuinely cares about helping you. Over the years, I've moved out of state, turned my Illinois condo into a rental, and had different insurance needs arise along the way. Through every change, Jumana and the Mitchell team have always been there to help me navigate it. It genuinely makes me happy whenever I hear Jumana's voice because I know I'm in good hands and that she'll help me figure out whatever I need. I'm incredibly grateful for her and for the entire Mitchell Insurance Agency team. As long as I have insurance needs in Illinois, they will continue to have my business. Thank you, Jumana, for taking such great care of me all these years!

I have been insured with Matt and his team for about 2 decades and I wouldn't ever look anywhere…read moreelse. I have been through numerous changes, additions, claims, etc, and they have walked me through every detail, every time. They have helped me with my claims, have helped me understand my options, and now I work with him in insuring my business as well. On top of that, Matt is personally just a great person who meets his clients where they are understands their needs, challenges, and offers gentle but clear guidance, given his extensive knowledge from years in the business. His team is top notch too. Every time I speak with Matt or someone from his team, it reminds me of why I chose them in the first place. I strongly recommend giving them a try if you have any insurance and/or certain investment needs.

Superb product, pricing and service. Karla Meyer is the BOMB!…read moreSaved me $$$ while providing better coverage for my household. Thank you!

The office was very friendly, and Joe made switching my auto insurance very easy. He worked with me…read moreto get a good rate without losing important coverage. Very personable and helpful. Definitely recommend!

I met Jennifer at a women's networking event and thought...HOLD UP! I'm not even using a…read more#womenowned business for my insurance needs? She, not only followed up the next day, she totally took care of both my business needs and my personal needs! She had on an eye on every detail and make the switching process so darn easy! She makes herself super available and really takes care of all my insurance needs! Hardworking and dependable - I highly recommend Jen and her company!

From the owner: Independent Insurance agency with access to over 20 A rated carriers for your home and auto…read moreinsurance needs.

We've had a wonderful experience working with Maggie Nessim at Faller Insurance Agency. Maggie is…read moreextremely professional, friendly, and responsive. She always answers our questions promptly, handles everything efficiently, and goes above and beyond to help us. Her excellent communication and dedication make working with her a pleasure. We truly appreciate her outstanding service and highly recommend her!

Maggie has been educating and advising me, on my auto, condo, umbrella, and commercial insurance…read morecoverage. She is quick to communicate through both virtual meetings and email, and she provides thorough information. She is professional and pleasant.

Marilyn Newlin's agency is stellar. They answer the phone when I call and are so knowledgeable. I…read morenever consider trying to save 15% with a different provider because I won't get the same service and advice I get from Marilyn Newlin.

My experience with this office has been awful. #1 the bad…read morecustomer service One of their agents, Jeremy i think, hung up on me in mid sentence. Twice they call and leave voice mails telling me they need additional information and when I call back they tell me "sorry we didn't actually need anything" Stop wasting y time please! #2 the rip off gimmick. Now I know all insurance companies are out there to rip you off and this office doesn't fall short. Back in January my car stalled in the middle of an intersection(one of those really cold days) and I had to tow it. Part of my policy is tow coverage so I called my statefarm agent. They sent a tow that never showed up. Wanted to send another truck that would have been there in 3 hours (total of 5 after my initial call to these guys). In the end I ended up paying for a tow out of my pocket. I called them asking for reinstatement and that's the "gotch ya" they pulled. Mail in the receipt - the original - You can't email or fax it, it can't be a copy. OK sent 2 months later - oh we never received it - bummer

Noticed a crack in my windshield. I reached out to Frank well before work hours and within minutes…read moreI had an appointment with safe light the very next morning. This group is great and takes care of me and my wife with any issues we run into. big thanks to Frank and his son at American Family!

I called for an insurance quote... he said he'd notify me of a quote and didn't within the promised…read moretimeframe .. I later called another company.. they gave me a nice quote.. I went with them.. Didn't need Frank at all

Very disappointed with this company. Have had nothing but great respect for them until they paid…read moreoff a fraudlent I insurance claim that was closed due to it happening prior to me owning the home. We closed out the classroom only to find out by surprise thru the mail they paid a claim they shouldn't send refuse to look at any evidence I had prior to posting the claim but believed the lies of a non customer. I will never do business with a company that will allow insurance fraud and not do anything about it

Great insurance company! I have been with them a few years and have been very happy with the rates…read moreand the customer service! The staff is always so friendly and helpful when I call in! I highly recommend them!