My son has been a patient of Dr. Efron for 6 years since he was a baby and Dr. Efron is nice, caring, loving, reassuring and knowledgeable doctor. We really liked him but after the pandemic he switched to only 2 days a week in the office and the rest of the days are tele medicine. Past several sick visits were offered either telemedicine or the next day and when I said it was urgent and the child needs to be seen in person , they told me to go to the urgent care. Same issue is with the front desk staff as everyone else is having in their reviews. The staff is rude, abrasive and argumentative. This is not what you expect from a pediatrician's front desk staff. You expect respect and compassion, and the fact that the doctor is not doing anything about it is really disturbing. This morning we got an email from Dr.'s office saying they are introducing an annual fee of $200/child to cover office operations like staff, flu vaccine clinics, insurance billings, etc. as much as we wanted to be in the care of Dr. Efron, the lack of customer service that is now coming at a price of $200/year per child, is turning us away. I just called to be released from the office and I was immediately asked to pay $25 to get medical records for my child before they release him. Unbelievable! Dr. K and Dr. Guy are really good doctors but horrible business people. read more

I asked for medical records for my child and they charged me $25 before even mentioning that I can pick them up for free. He's a good doctor, but please get different employees. They're horrible. read more

It's never fun to take your littles to the doctor. Wether it's a vaccine date , wellness check or sick visit. You count on doctors office to at the very least be kind and courteous. A smile would be nice. This front office is a disaster. Nicole the front desk manager is completely unprofessional and made me ( and clearly many others) feel so uncomfortable before and after my visit. She's abrasive and dismissive. While trying to schedule another upcoming visit she made me feel as if I was a complete inconvenience to her. After having enough of her attitude we had an actual argument at a CHILDREN'S DOCTORS OFFICE. I was simply trying to schedule an upcoming appointment. My son left hysterically crying. Please also note that if your little has something they do not consider immediate, like a ear infection, they will tell you to go to an urgent care. Do not think you will ever get in same day, let alone same week. While Efron is a nice guy, I brought this to his attention and he brushed it off saying "he's well aware of all of the complaints towards her and it's just hard to get staff". Wow . After years of complaints you would think he would get a better front house. Maybe listen to your patients and reviews? Do better Dr. Efron. read more

Been coming here for 15 years and now the office is trying to shake us down for $200 per kids per year for other services. Zero communication has come about this change. Just a bill. The services are BS and ones we don't use anyways and never have. This is really disappointing and frankly this sounds illegal, like charge us for vaccines and then turnaround and bill insurance. Unfortunate, we are leaving and going to another office, but really do better. This isn't right. read more

Dr. EFRON is such a great doctor but the people who work the desk are absolutely horrible! The costumer service is so so bad the ladies at the desk and on the phone are extremely rude and cut you off when you try to speak about your own child. I am switching pediatricians today and not because of the doctor but because of how rude the people at the desk are and that is sad. It seems from reading these comments a lot of people feel this way so they probably need to do something about those employees. Any sick child and their worried parents should always be treated with kindness never rudeness it's already a hard situation as it is. read more

Dirty, Outdated place. Cheap broken and visibly dirty and unsanitary and disgusting soiled instruments. no social distancing, staff not wearing proper PPE, long dirty nails and no gloves, incompetent doctor and staff. Dr Efran is greedy, dishonest and unethical, running a jam packed schedule in surge of this pandemic. He charged my insurance for producers never done on days we never visited this office. What a shame and disgrace. ****If you care about health of your children you may avoid this place. **** read more

ATTENTION ALEART!!!!!!!! Before you go to him PLEASE read it. Start from the beginning,i started to go to guy Efron since my first baby born,middle of 2018.I loved that doctor. He speaks Hebrew,he is really funny and he gives lots of free formula samples which it's great. Everything amazing about him...when you have no problems with your child all is amazing... TILL i NEEDED HIS HELP. I got birth in February 2019 to my second child. primi baby that wasn't diagnosed as primi but was really on the line between 36 weeks and 37. She was really small and he authorized us to go home after 3 days and gave the hospital prescription for regular formula. That was the beginning of my Biggest nightmare I could ever had,the baby lost so much weight in the first week!!!We came twice to him super worried and he kept sending me home telling me that it's normal and she is fine but my baby was supper sick and didn't eat at all,vomited and had bad diarrhea non stop. Kept going to him for the 3rd time. Baby was 10 days and looked extremely sick.that time he was only little concern and told me to try to change formula to different company or different bottle nipples till she agree to eat and if she still not eating to come back in -3 days!! As a mother I felt my baby,and my intuition told me that my baby is about to die.she looked super sick like... anorexic, and supper yellow color skin. I knew I have to run to hospital ASAP!!! And so I did. we came to emergency room and a soon as they saw the baby I knew something is wrong. 20 doctor around her doing blood tests and giving her iv,telling me that my baby is in a VERY BAD bad dehydration and her life in a big risk! My life turn upside down on me. Long story short,spent 2 months hospitalized in 2 different hospitals with a very sick baby that could die at 1 week old only if I listen to that DOCTOR named guy Efron. Two months of no sleep,anxiety,biggest fear in your body that your child is in life danger and all could be different if we just treat her in time.dr guy Efron gave the wrong diagnose for my child. If I just listened to his instructions I would lost her and that's what they told me in the emergency room. And guess what,2 months in the hospital and not even one regret phone call from him... read more

Guy Efron,MD - Roxbury Pediatrics - Visiting guy Efron office - Pediatricians Near Me - Los Angeles, California

I don't want to write this review but they have left me no choice. My kids have been patients since birth, for nearly 8 years. Dr Efron is amazing. However, his billing practices are NOT. We've had multiple issues where we're billed for well visits and have to call the insurance to only be told the office has mis-labeled the services. And now again (at least the 5-8th time), it's happening. I get a weird bill for my kids' annual visit, I call the office, told to call the insurance who retract the payment. Such a waste of time to have to call every time we visit. Such a shame we can't trust their office to process billing correctly. It's shady. After 8 years, I think it's time to find a new doctor. Sorry Dr Efron, we loved you. read more

Doctor Efron has been my son's pediatrician for almost 8 years now and he is the very BEST!!! He's very knowledgeable, caring. He's a great communicator, and he's got a great personality. My son loves him!!! It takes us over an hour to drive to his office, but it's worth it, simply because we know our son is in good hands. Plus his office staff from the nurses to the billing dept. are wonderful. It takes a village to run an office so smoothly. We can't thank Dr Efron enough for all the great care he has giving our son! read more

WARNING: Dr. Efron sets the bar so high that you may not ever want to go to another pediatrician! You've been warned. He really is that great. There's no shortage of terrific pediatricians in LA, but Dr. Efron is something special. He combines his expertise with a genuine sense of humor, positive energy and a non-alarmist approach. His intelligence and innate joy are infectious. Babies and kids are drawn to him and he's brilliant at connecting with them. Parents seem to love him too. You kind of want him to be your friend. As a parent, I can't express enough how wonderful he is and how grateful we are to have him as our family pediatrician. Just as important, every single member of his office staff is kind, patient and pro-actively helpful. This really helps in scheduling, shots, etc. One a scale of one to five stars, Dr. Efron and his office deserve a 7. read more

OFFICE STAFF IS BEYOND RUDE AND INCOMPETENT. If the high turnover at the front desk doesn't convince you, once you have a conversation with Nicole you'll know why so many families have jumped ship. After YEARS of loyalty and hoping to keep one Pediatrician for my kids I AM THRILLED TO NEVER SPEAK TO NICOLE EVER, EVER AGAIN. read more

Apparently this doctor saw my daughter when she was born at cedars over TWO YEARS AGO and is just now getting around to sending me a bill. I don't know who he is or what kind of lame excuse his staff has for not sending this out sooner (that they didn't know the baby's name?) but it's just another example of the messed up healthcare system we have in this country. There should be an SOL on this type of thing. If you can't be organized enough to send a bill to someone in a timely fashion you don't deserve to pester people to pay you years later. Greedy and disorganized. read more

After moving to LA, we scheduled our baby's six month check up with Guy. When our baby was 5 months old he got a cold. We tried to a schedule an appointment with Guy. The bozo refuses to see sick patients. Refusing to see a 5 month old baby because he's sick disqualifies you from being called a doctor in my book. read more

I love Dr Efron. Been going to him since my son was a baby. BUT this new receptionist makes me want to change doctors. She makes me feel bad for calling when my son is sick, she's curt and rude. I passed it off the first 2 times, cuz everyone has a bad day every once in a awhile but when u work in health care and a parent is worried about their child the last thing you want is to be made to feel bad or guilty for disturbing her. Dr. Efron please get someone personable to handle the phones. read more

Dr. Efron is just the best! He always takes time and answer all your questions, I never felt I was rushed. We never waited longer than 5-10 minutes, the staff is amazing. We come all the way from Tarzana and it's worth it! read more

I love Dr. Effron, he was recommended by my OBGYN! He is amazing and friendly. I am a first time mom and so far he has made me feel very comfortable to be able to ask all the questions I need. His office is very friendly and also very caring w babies. He also has a sense of humor always joking and very happy and pleased w what he does even if you hear a lot crying all around. I was close to having to change pediatrician because my insurance was starting to be a problem but thankfully it got cleared up and I am able to stay w Dr. Effron!! I want my daughter to grow w him. I truly recommend him! E.C.M read more

Dr Efron has been my kids Doctor for over 8 years. He is not only an amazing person but his bedside manner and medical practice is phenomenal. He returns my calls when I would have questions. He was very involved when my daughter had an accident and was in the hospital. I would highly recommend him (and do recommend him!) to parents all over LA! read more

We have had a really great experience with Dr Efron. We have two children, six and eight years old, and he has been their pediatrician since birth. They love going to see Dr Efron. He makes going to the doctor fun, if thats possible to imagine. read more

We love Dr. Efron! I was so specific and did so much research and met with multiple pediatricians and when we met Dr. Efron we knew we had found the one! From the minute our daughter was born till now 18 months later he has always been available for questions, he always calls back and during appointments he is just so much fun! He's so patient, genuinely caring, knowledgeable and is fantastic with our daughter. He is just the coolest! read more

I was referred to three pediatricians when I was pregnant. When we met with Dr. Efron, we immediately knew he was the one. We loved how he made us feel so comfortable, answered all of our questions- and as first time parents, we had a lot!! He always had time for us and explained everything we needed to know about our son at each checkup. He won't alarm you over things that are trivial. We love his relaxed demeanor and our son loves his humor. Dr. Efron is the baby whisperer. He always told us where our son should be regarding development and basic numbers. He is a sharp doctor who knows how to guide parents and help us build our own skills as parents. Dr. Efron is the best!! We love him and his team. He's a good guy who has become like family to us. read more

I will start off by saying Dr. Efron is super nice and pleasant. However, those are not the only things I look for in a pediatrician. If you are like me, you want a knowledgeable, caring, available, and accessible pediatrician. In terms of knowledgeable - he has not given me any knowledge more than what I can read on the internet. A few examples: 1) When he was born, I had very little milk supply at the hospital, he told me don't do the formula, my milk will come. I was concerned because my son was borderline jaundice. Because he strongly advised against formula, I didn't feed him any. A few days later, we had to rushed to the hospital because he had very serious jaundice when we were home and he had to be set up on a bilirubin bed. That could have been easily prevented had I just given him some formula to supplement but of course as a first time mom, I didn't know better than to listen to the pediatrician. 2) At 3.5 months I've asked him if my son has brachycephaly, he said I was being overly concerned. I insisted on getting outside evaluation and opinion anyway and sure enough, he needed a helmet and physical therapy, he was behind on his gross motor skills at 4 months. 3) Another time, I took my son in b/c he was very sick and breathing with sounds coming from his chest. Granted Efron was out that day, his partner said he does not have RSV (without even actually testing him). We ended up having to go to urgent care the next day at 9 pm on a Friday because he DID have RSV and it was getting really bad. Most of the time, I am told I should not worry but given these instances, how can I not? In terms of availability and accessibility - He has never been available when I call. I usually call because there is a problem and he is never available to answer his call. When he calls back, it's always around 5:30 pm, probably on his way home, so if I am busy cooking or tending to my son, I won't get to talk to him because I don't have any way to call him back. Is that the accessibility you want from a doctor, let alone a pediatrician? Where is the value added for my kid other than wellness visits and vaccines that can be done by a random clinic? I've also had billing issues from the office and unnecessary wellness visits that I've had to pay for out of pocket. I don't want to get into that but just be cognizant of what you are paying for and make sure you don't go to more wellness visits than necessary because they will not tell you your insurance is not covering after a certain number of them. I will end this review by saying that nurses and receptionists are all super sweet and nice in that office. It's too bad we had to switch because he did like his nurse Cindy a lot, but the pediatrician is the main reason I go to a certain office. read more

Dr. Efron is amazing! He's caring, he knows how to talk to kids. You can see how passionate he is about his work. If there's anything wrong, like a sick kid, he would follow up. Reason I gave 4 stars is because it's so difficult to schedule an appointment. He's in high demand, and sometimes I need to schedule two months in advance for a time that would work for me. But once you're in his office - you're the queen. Thank you Dr. Efron for everything! And for keeping my kids healthy! read more

We had to move away from Dr Efron twice, and therefor know a lot of pediatricians - and I tell you, Dr Efron is THE BEST. I miss him so much that I'm writing this review! We are also going to pay for 'out of network' because we switched insurance - what a mistake that was. Their offices are also really nice and clean. And, i appreciate that they have a separate sick kid entrance/waiting area. Dr Efron's smart, kind, my sons both love him... read more

I Love Dr. Efron and so does my baby! He is sweet and loving with my little baby. He asks lots of questions and takes the time to answer all of mine. He explains everything and never seems like he's in a hurry to get to the next appointment. Also, he doesn't jump to handing out meds or 'worst case scenarios.' He's all the way for breastfeeding and recommended a fabulous lactation consultant when I was having trouble (and wrote me a prescription for it so I can make an insurance claim). And he did not hassle us one bit about not circumcising and waiting to wash off the vernix. When I was worried because my 1 month old seemed congested all the time he told me it was totally normal but if I was worried I could try squirting a little breast milk up his nose :) I love this doctor! read more

Dr. Efron is the best pediatrician in Los Angeles! He is a man of great integrity. I couldn't imagine taking my daughter elsewhere.

Simply THE BEST!! AWESOME!!! My husband and I are in the business that we know A LOT OF pediatricians & they won't even charge us for taking care of our kids, however we picked Dr. Efron & will gladly pay him to take care of our kids. That's just how good he is. He is SO ON TIME & you don't know the value of that unless you have to work & you get stuck in the waiting area for hours to be seen. He is very knowledgeable & his team members are too. My sister has two kids and used to take her kids to a "popular" beverly hills pediatrician that charged so much & had aweful service. and literally had to wait for 2 hours before being seen every time. I had them transfer right away. She is so happy also. Thank you Dr. Efron :) read more

My son have been seeing Dr. Efron for 4 years. He is fantastic! We had to get my son's check-up for kindergarten, he had to encounter five shots in one sitting, he didn't even cry, he just asked why the nurse kept pinching him. Dr. Efron is very caring and you can feel that. Besides being a doctoer, Dr. Efron is a father. LOVE HIM! read more

How can you not love this place (almost enough to get sick just to come see the doc ? OK just kidding) Dr. Efron, Shacham - amazing doctors, even more amazing human beings. I couldn't have placed my kids in better hands. read more

Medical truths: 1) Doctors know the best doctors. I'm a doctor... And Dr. Efron is the best pediatrician in LA. 2) Doctors make the worst patients and are the worst patient parents... And Dr. Efron deals with even the most difficult physician parents (like me) incredibly well. Just an unsolicited, honest review from some one who is unbelievably fortunate and appreciative to have someone as wonderful as Dr. Efron care for my children. read more

When put to the test, Dr Efron fails. Very disappointing. If your child needs anything beyond regular vaccinations, you will find him incompetent and unavailable. Please find a different pediatrician. read more

We have been patients of Dr.Efron since 2014 with the birth of our first child. As a pediatric nurse, I am picky on our healthcare providers. Dr.Efron came highly recommended from my OB and over the past 6 years I am thankful that we have him as our Pediatrician. We went from traveling across the city for appointments to now commuting from San Francisco just to ensure we continue with the amazing care that Dr.Efron provides. He has the best personality, so friendly and upbeat. He always makes us feel like we are the most important people even though we know that there are so many other patients and tasks he has on his list being a highly sought after Pediatrician. He always calls us back by the end of the business day for any concerns I phone in. He has seen our family through speech delays turned into apraxia, anemia, congenital kidney issue, NICU for late preterm baby, milk protein allergy and successfully outgrowing it, and everything in between with normal development and preventative care. We love Dr. Efron and would absolutely recommend him to any family looking for a Pediatrician. read more

Dr Efron is amazing. I will pre warn you he talks fast so pay attention. But he is wonderful. And he always rights up a little summary of everything he tells you so you don't forget anything! When he came to visit us the day after our son was born he completely calmed our nerves. He have us a list of things to expect in the first few days so we wouldn't freak out. (And most of them happened and I would have freaked out)! We've seen him for the normal first couple of weeks and months appointments and it's been great. His staff is nice and helpful. His nurse always gives me her experiences with her son which helps being a first time mom. Dr Efron spends time with us after each exam to see if we have any questions, and gives us a heads up on things to expect between appointments. When my son had latching problems, he referred us to the greatest lactation consultant ever! (Ok I have nothing to compare it to but she was wonderful and we have been successfully breast feeding ever since.) I had to call the office a couple times for things I was concerned with my son and dr Efron called me back in a timely fashion and eased my concerns. All of his staff is very knowledgable and can answer a lot of questions too! We are so happy and very lucky to have Dr. Efron as our sons doctor! read more

THIS IS NOT ABOUT THE DOCTOR-IT"S ABOUT THE BILLING DEPT. Dr. Efron has been with us since my son was born at Cedars and we continued seeing him for visits at his office. He is always on the ball and very caring and knowledgeable about everything. I also LOOOVE Dr. Efron's nurse. She is super awesome and calls by son "little Buddy". It's cute. However, the only reason I am writting this review is because the billing department (Nicole), is terrible. Very rude and....over nothing. I was always nice to her in my inquiries and she was always rude and had a bowl full of attitide for me. Ugh-it's really frustrating. I am considering switching to a different pediatrician because of her. Dr. Is lucky is is such a great doctor. read more

The only reason this is not a 1 star is because Dr Guy Efron is amazing along with the other doctor but the staff NEEDS TO CHANGE ASAP !! I explained to Berlan or Belan (not sure what her name is exactly) that I needed to speak to the doc cause I believe my son had symptoms of a possible seizure last night. She was the RUDEST, most unprofessional person I have ever spoken to !! She argued with me on the phone and she was talking back to me for no reason when I simply asked to speak to the doc. She was on the phone with me relaying my message to the doc while the doc was next to her instead of letting me speak to her directly ! I asked her well let me speak to the doc and she replied that the doc said you should have taken him to the ER, I said I need to speak to her so I know if it was a seizure or not and she said the doc wouldn't know, i replied well of course she wouldn't know since I wasn't given chance to explain the signs and symptoms !! In short it was ridiculous and she was just rude !!! I own three offices and if anyone ever spoke to my patients like that I would fire them ! The staff has been rude most of the time !! This was just the cherry on top ! read more

Do NOT take your children to this office. I have 4 kids and had to take my newborn baby here while I was visiting LA, who was born in New Orleans and had the same amazing pediatrician as my other children. Also, I might mention that his godmother is a pediatrician. Dr. Efron was condescending and almost used-car-salesman like. My baby was having trouble gaining weight while being exclusively breastfed. Dr. Efron was ZERO help. Although, he did tell me I could come in once a week and use the scale to weigh my baby....like all other pediatricians do for new moms. So, I brought my son in to weigh him. Unbeknownst to me, I was to be charged 40 bucks to put my kid on a scale. I have 4 kids. This was never common practice with any pediatrician we have had before. Efron gave me a bad vibe when I met him. But, this only confirmed it. 6 years later, my 6-year-old is still getting billed for coming into the office and my putting him on a scale. Please look elsewhere for a pediatrician. It's important to have a compassionate, attentive, competent, ethical physician especially when it comes to your child. I should have trusted my gut when I met him and saved myself $400 for nothing, not even vaccine and then to get swindled into bringing my kid back so he can take in 40 bucks for absolutely nothing. I would NEVER trust my child with something serious with this "guy". No way. ZERO STARS I guess I can't actually give zero stars, so I'll give one to Dr Efron for not actually killing my baby. read more

Guy Efron,MD - Roxbury Pediatrics - Pediatricians Near Me - Los Angeles, California

Dr. Efron is our twin daughters pediatrician since Cedars NICU. He has the positive attitude and personality for the job :) While most people acknowledge this I would like to also add a little comment from my personal observation attending his office for the past year. We really like the options to waiting out a non urgent symptom and not rushing into diagnoses that will lead to an additional test or medications. I really appreciate him for this. I also like that he is open to weirdo parents that will ignore formula recommendations and go with their own research options. Their availability is great off the working hours for emergency or sick visits. We had to go to sick waiting room on Dec 31st and were seen within an hour of the initial call. We weren't seen by him when there is emergency but I don't think it is normal for him to accommodate all emergency calls. read more

Guy Efron is a knowledgeable pediatrician whom hundreds of families in our community trust and love. When our beloved pediatrician passed away many years ago, we were referred to Guy, and he has been a blessing in our lives ever since. He is bright, responsive, wonderfully sweet and loving with kids (and parents) and always has a smile on his face. He has advised us time and time again regarding our children, and he has never been wrong. Dr. Efron is a wonderful doctor, and we are lucky to have him in our lives. Period. read more

I'd like to preface this review by saying that my husband and I really loved Dr. Efron and his nurses. He was with us at the hospital and remained our son's pediatrician for the first six months. Unfortunately, he wasn't in our network, and once our insurance changed and our deductible doubled, we had to find another pediatrician. This review is specifically for his billing department. While our newborn was in the process of being added to our health insurance, my husband and I paid for medical charges, out-of-pocket, with the understanding that we would be reimbursed once our healthcare provider sent in a duplicate payment. This was back in September 2011. When I called Nicole to confirm our insurance provider's payment, she said that we would need to wait 6 weeks to receive a reimbursement check for the overpayment on our account. 2 months later, we still hadn't received a check. I called Nicole and explained the situation, and inquired about our reimbursement check for $469.72. She said that we had to wait for 6 months to receive a reimbursement check. I told her that when I last called she had told me that it was "6 weeks" and she got real snippy with me and told me that I must have "misheard her". Seriously? 4 months later, I call her back. She says that her computer system isn't working and that she needs to give me a call back. She never calls back and I become sidetracked and temporarily forget about the ordeal. A month later, I call her back, and I inform her that we are no longer patients of Dr. Efron, so we would really like to resolve this ASAP. This time, her excuse is that she's been away from the office for a couple of days, so she's going to have to call me back. True to her word, she actually does. Now, I've already done the math. I've kept meticulous record of our insurance claim statements and I know exactly how much Dr. Efron's office owes us. Nicole, however, seems to think that our account only has a credit of $90. Wrong. I go through each transaction with her, date by date, and calculate the credit to be $469.72. She does the same on her end, and comes up with an entirely different number. And now she's getting short with me because I'm insistent that she owes us more (which she does). Finally, I get her to come to the same number as me: $469.72. She tells me that the credit will stay on our account for existing visits. Ummmm...remember when I mentioned that we were no longer patients of Dr. Efron? I remind her of this and she tells me that I will need to fax in a formal request for a check to be issued. I tell her to consider this phone call to be my formal request; I don't have time to dick around with this crap anymore. Sensing my frustration, she tells me that she will get Dr. Efron to send out a check that week. This was on 4/20. On the morning of 5/22, I called Nicole to inquire about our check and she said that she needed to talk to Dr. Efron and call me back. 2:15pm, still no call. So, I call her back and she tells me that she hasn't had a chance to talk to Dr. Efron yet. I tell her that, a month ago, she said that a check was going to be sent out within days. She says that she remembers that and doesn't know what happened. I then ask her to confirm the check amount with me because I've had problems with her miscalculations in the past. She tells me that she needs to call me back with that number. I ask her if she will call me back by the end of the business day? "Yes." You sure? "Absolutely." 4:00pm rolls around and I still hadn't received a call. Nicole had already left for the day. So, I wait for her to call me back in the morning. By noon, I still hadn't heard from her, so I call the office. She tells me that Dr. Efron wants to talk to her about the refund, so she'll give me a call back at 1:00pm. By 2:40pm, she hadn't called. So, I call her. She tells me that the check is on Dr. Efron's desk and that it will go out in the mail on Tuesday 5/29. Once again, I ask her to confirm the amount of the check and she says that she can't (because it's in Dr. Efron's office and he's with a patient). I tell her that I don't want to receive a check for any amount other than $469.72, especially since she once told me that we only had a credit of $90 on our account. She said she would call me "right back". "Right back", to me, means within 15 minutes. But 40 minutes later, and no call back. So, I call her and she says that she doesn't know the amount yet. This time, I tell her I'll hold. She gets back on the line within a minute and says "$409.72". You mean $469.72? "Yeah, that's what I meant". C'MON!! Well, Nicole was supposed to send out the check on 5/29, but it's now 6/6 and I haven't received my money. read more

Best doctor! My boys love going to Dr. Guy. What more can a parent ask for? He's easy-going, light-hearted, warm, thoughtful, and caring. He's available when you need him and makes parents feel at ease. Highly recommend him. read more

I concur with the other reviews regarding the billing department. I was told Dr. Efron accepted our PPO but after 5 visits and close to $1000 in bills, I was told our insurance was not accepted. Dr. Efron said we could work something out, but this did not occur. After receiving harassing calls at my work, I paid the outstanding amount but was hung up on by Nicole when I tried to pay the outstanding amount by phone. She denied she talked to me when I called back to pay the bill. We are with another Doctor and it is easy to work with their billing department. read more