I recently attended a function at Bucks Run, and we had a buffet-style meal. The meal consisted of…read morea garden salad, 2 different noodle salads, bread, mixed vegetables, potatoes, chicken legs and thighs, and roast beef. Dessert was a variety of cheesecakes and cakes.
Cons:
1. They ran out of food. No cheese or cucumbers for the salad. No veggies, no potatoes, and no meat-chicken or beef.
2. Once they replenished the food, which took about 10 minutes, the veggies (now sliced carrots) were raw, the chicken was undercooked-still pink, and the roast beef was replaced by what I can only assume was some form of industrial grade rubber, in that it was tough, overcooked, and left an odd taste in the mouth. The potatoes were cooked well, though they were cold. The gravy that accompanied the "meat" was decent.
3. The texture and flavor of the desserts were...odd. The texture was just dry....like swishing sand around in your mouth dry. It was obvious that the desserts were bought not made, so I expected lower quality to begin with, but the texture made the desserts inedible. The flavor was hard to put a finger on. Seriously, chocolate cheesecake and layered chocolate cake are pretty straight forward, but the aftertaste left by both was almost mildewie and both left an almost oily film on the tongue. Given my dinner experience, I was excitedly hopeful for dessert, but, unfortunately, that was a let down as well.
4. Where was management? The poor kids running the buffet were not equipped to handle upset customers. Management needed to step up and handle the situation. We were not offered any compensation for our inconvenience let alone have that inconvenience acknowledged in the first place.
5. The waitresses seemed completely overwhelmed. Too few servers for the number of people in attendance. My drink was completely empty, and I had to flag one of them done to get it refilled. Not once did I see a smile or welcoming demeanor from any of them.
Pros:
1. The grounds are beautiful.
2. They carry Coke products.
Overall, I would not return to this establishment outside of having to attend because of a function. Having almost 20 years in the restaurant industry, I know too well the various factors that go into operating a restaurant and what needs to be done to guarantee happy, return customers. Based on my experience, I would suggest that Bucks Run reevaluates their management, wait staff, and kitchen crew to maximize efficiency and customer satisfaction.
