Let me start by saying that the "West course" at Currie is gorgeous. Wildlife abound, and it's enclosed enough that you never feel like you're playing a municipal course alongside a highway.
I had the opportunity to play this course on May 2nd, 2015 for the first time. I had an early morning tee time, and teed off right on time. However, I was chasing sprinklers all the way through the 13th hole around 9:30. The course was drenched, making many areas unplayable, and making the round altogether very unpleasant. I waited for more than 10 minutes at the 13th tee before someone came around offering to shut the sprinklers off if I was "in a hurry", otherwise they would turn off automatically "pretty soon". I told this guy not to worry, that I would not be returning after the completion of my round.
If this had been the end of the story, I would be leaving a 1 or 2 star review. But it was NOT the end of the story. Apparently the gentleman I spoke to was the course superintendent, who communicated my displeasure to the general manager, Paul Milholland. After my round, as I was loading my equipment into my car to leave, Mr. Milholland came out to my vehicle, introduced himself and personally apologized for my experience. He offered me a rain-check to come back and give them another opportunity.
Mr. Milholland went ABOVE AND BEYOND to make sure that I didn't leave dissatisfied. I'm only one player, and the course surely wouldn't go under by losing the business of one person, but he took the initiative to take care of me anyways. Businesses take note, THIS is excellent customer service! This is how you make your guests feel good about coming back.
In doing all of this, Currie has earned a repeat customer with me. I WILL be going back, and I will be sharing this story with others. One simple act of great customer service turned a 1-star experience into a 5-star experience!
Thank you, Mr. Milholland! read more
