Came for a flu shot. This place blows. Some of the staff sucks, whole-heartedly…read more
I was able to set up my appointment without issue, although being able to set an appointment two minutes prior to that appointment, when confirmation requests that you arrive to the appointment at least five minutes early, might cause some issues for others. I arrived at the pharmacy during a time they are having a renovation. There was no signage directing customers where to go for vaccination check-in. That particular counter is currently blocked. Other customers were also confused as to where to go, for prescription pickup, drop-off, etc.
I waited on line and was called to the counter by an employee. When I got to the counter, someone from behind then handed her a package, and she proceeded to call out another customer's name, telling me to the wait until she took care of that customer, despite calling me up first. I waited again, and after some time, a young lady with long blonde and brown braids, acted as though she was checking me in, but did not check me in, and may have been confused regarding how to complete the process. Instead of asking a coworker for assistance, she sent me to another counter to pass the buck. After waiting an additional ten minutes, I had to ask aloud, if anyone was working at the counter. Finally someone came, took my info but could not find me in the system, and brought me back to the initial counter I went to when I first arrived. She kept saying she couldn't find me in the system. I told her repeatedly that I had an email confirmation and QR code. After repeating this multiple times, she finally scanned the code, which didn't work, and then manually entered the code, which did work.
I was finally checked in and told to wait, which was not long. The person administering the vaccines called me and proceeded to give me the flu shot. The set up is quite unhygienic. She did not clean the area at all and I witnessed her vaccinate two other customers before me, without cleaning the surfaces before or after working with them.
I would have thought that being in Pelham, this CVS would respect it's customers more, but based on the reviews and ratings I see online, this is not the case. It is unfortunate. If I had been elderly, not tech savvy, or uninformed, I would have waited there and been turned away due to the employees failure to exhibit the basics of customer service.
Please reevaluate your pharmacy staff. They are lacking.
I will say that I was met with much help while on the floor. After receiving my shot, I went shopping for some cold meds and other items. Two employees noticed that I looked a bite lost and asked me if I needed assistance. I was taken aback and probably would not have even bothered asking them, just based upon my experience with the girls in the pharmacy section. These women, however, were very helpful and directed me exactly where to go. I also needed help at self checkout and two other staff members assisted me when they saw that I was having trouble. I guess they're not all bad eggs but the pharmacy section definitely needs a revamp on attitudes and customer service.
Wanted to add...you're supposed to received a discount for a future purchase, for getting your flu shot administered here but they never gave me anything or told me how to redeem the offer. I completely forgot about it until I took my husband to another location for his shot and he was able to purchase items with the discount.
