If it was a review just on the Dentist and Hygienist then I would say the level of care is average…read more It's however the staff , specifically when it comes to insurance and claims processing that brings this review down to one star. PATIENTS BEWARE! Today, when inquiring about insurance and billing, the insurance manager was down right rude. She failed to carefully listen and respond and instead was defensive, talking over me and then hung up on me. I caution all new and existing patients to read the fine print on your treatment plan recommendations before signing and getting treatments. They claim to "check insurance before an appointment" however upon arrival and making treatment plan recommendations they fail to tell you it's quite the contrary. (read the fine print). Why tell a patient "we checked your insurance and it is covered" and then share treatment recommendations that are not covered by your insurance? My 70 year old husband had fluoride added to his treatment plan (totally unnecessary) and it was NOT covered. We were duped by what they said and also what they chose not to share. Those sneaky little charges add up here and there and before you know it you are paying a couple hundred dollars, if not more. Shameful! I would never recommend this practice to anyone!

I have been coming here for three years now and I always recommend it to friends and family. The…read morestaff is always kind and efficient. The dentist is always very patient and nice. He makes me feel comfortable and welcome. They offer water, coffee, tea, warm blankets etc. Highly recommend coming here.

I can't say enough how how good my experience was here. I went today for my first visit and Mikayla…read morewas amazing. Totally put me at ease. Explained everything they would be doing and all the billing. Dr. Riggio was so nice and thorough. Actually the best dentist I've ever been to and i'm 67 years old! Highly recommend!

I absolutely despise going to the dentist even though I am in the medical field. Everyone at this…read moreoffice that I have encountered has been so nice. They even gave me a blanket because the office was so cold during my visit. I see Dr. Graborio and she is very sweet, gentle and transparent. I highly recommend her.

I had just left a dentist office after I had made an appt with them in the summer for an October…read more4th appt. Verified insurances. Appointment changed 3 times by office. Finally an opening Nov 1st. They stated upon arrival that they don't cover one of my insurances. I left fuming.....got into my car......saw Smile Design dentist office "walkins welcome". I can't say enough about the staff. Warm, friendly, personable. Took me right away. Full X-rays, cleaning, fluoride, and a dental plan for future work. Dr. Mara went over all of her findings, pointing out everything on the X-rays.She really took her time going over everything. AND they took both of my insurances. Couldn't be happier

This group has been changed since 2023. The dentist and the entire staff are efficient,…read moreprofessional, and friendly. This group also caters to Spanish-speaking patients. I highly recommend this group to those who are seasonal or have a dental emergency while in SWF.

DONT GO HERE!!! I've just completed a two-year braces treatment. Unfortunately, the staff treated…read moreme poorly after I finished paying. They were extremely rude, including the receptionists. Once, they even hung up on me when I tried to report a rude encounter. I definitely wouldn't recommend them. I've heard excellent reviews about Dr. Richards and Barkeley Circle, though!

In response to Jade R's review. You have reviewed San Carlos Park Family Dentistry which has now…read moreclosed their office. Orthodontics Exclusively is an orthodontic office, which only does braces, and is not affiliated with San Carlos Park Family Dentistry. Please make of note of this and make appropiate adjustments. Regards Dr Heald

They told me I had 2 cavities which I didn't believe. When I went to another dentist they told me I…read morehad none. They also charged me for codes that my insurance wouldn't cover for a simple cleaning. Don't count on them to answer the phone.

I went to this office almost a year ago. I just NOW got a text saying I have an outstanding balance…read moreof over $500. I have called multiple times (seen in the pictures attached) to try and figure out a way to either get this fixed or pay it but have not had any luck. I've talked to a couple 'representatives' that said they would escalate this to the office and still have not received any call backs whatsoever. This is truly not okay and my insurance is a good one. There's no reason I should owe this almost a year later. I didn't receive anything in the mail or email just a text. It doesn't show a breakdown or anything just a link to pay the balance. I HIGHLY DO NOT recommend this office at all costs:) Update: Apparently they can review these but not answer the phone lol. I can't go to the office due to working 8:30-5:30 Monday-Friday. So unless y'all want to open on weekends I'm not losing anymore money because no one can do their job:)

Don t go there with a Groupon or Living Social deal. The dentist won t give you the deal you paid…read morefor but will make you pay immediately for more related services without he can t proceed your treatment, as he says. This happened to me recently and also to friends who did purchase a examen deal with teeth cleaning. If you don t pay more while already sitting in the chair the don t continue the treatment. I just informed the Living Social team - hope they are advising the dentist to fulfill his agreement. This is a really really bad practice.

I have been to Dr. Marcelo Mattschei in Ft. Meters and on two different occasions when doing…read moreextraction's him and his team caused damage, first time they pulled molar rear tooth to the side not straight up and know side of my gum has a big half inch gauge that food has to be cleaned out of with water pick so it don't cause infection from bacteria , and know recently 1/16/2025 had him extract tooth #29 and he damaged the tooth #28 right next to it and I have half my tooth missing and broken off and I ASKED DR. MARCELO WHAT COULD BE DONE TO FIX IT HE THEN HAD HIS OFFICE ASSOCIATE WRITE UP ESTIMATE WHICH WAS AROUND $2,000 TO FIX , I THEN ASKED HIM WHY WOULD I HAVE TO PAY FOR A TOOTH TO BE FIX THAT HAD NO DAMAGE OTHER THEN A SMALL FILLING BEFORE HE DID EXTRACTION AND KNOW IM MISSING THE WHOLE SIDE OF MY TOOTH DR. MARCELO THEN SAID YOU SIGNED THE CONSENT FORM , No apologies or sympathy for me the patient I walked out of his office and called to request my x- rays and to get consent forms to be sent to me by email two times and they won't send me my paperwork?!

The owner of this business is an UPSELLER BIG TIME. He also…read moreuses lasers in an open plan environment . Before you agree to let him do this to you check out the American Dentistry guidelines on Lasers. Lasers have been used in dentistry since 1994 to treat a number of dental problems. Yet, despite FDA approval, no laser system has received the American Dental Association's (ADA) Seal of Acceptance as an alternative to more traditional treatment. The safety recommendations regarding laser use are also very severe, check them out before choosing this Dentist. Be safe !