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    Gulf Coast CDL Training

    5.0 (5 reviews)
    Closed 8:00 am - 5:00 pm

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    Southwest Florida Safety Council

    Southwest Florida Safety Council

    1.0(1 review)
    10.9 mi

    I am not a DUI student, but I called this office because I had a simple question. After leaving a…read moremessage, Pam Donelson returned my call. When I began asking my question, her response was, "Do you know who I am? I am the director, and I don't answer questions." I was genuinely surprised by that response. I wasn't asking for special treatment--just a brief answer to a straightforward question. The interaction came across as dismissive and unprofessional, so I ended the call. Hoping it was a misunderstanding, I contacted the main office. Unfortunately, the person I spoke with defended the interaction by repeatedly emphasizing that Pam was the Executive Director, as though that excused the way I had been treated. A job title should never be a reason to speak disrespectfully to someone. My concern is not about anyone's position or authority. It's about basic courtesy, professionalism, and respect. Every person who contacts an office deserves to be treated with dignity, whether they are a current client, a prospective client, or simply someone seeking information. Based on my experience, the customer service I received fell well below what I would expect from an organization serving the public. I hope leadership reviews how inquiries are handled and takes steps to improve the professionalism and respect shown to people who reach out for assistance. I do feel bad for Carol in the office, who appears to be caught in the middle of these situations and has to deal with the consequences of this kind of leadership and customer service. I intend to take this matter as far as I can through the appropriate channels because I believe the way I was treated is unacceptable. My hope is that the organization's leadership will review this incident seriously and hold those in positions of authority accountable. No one, regardless of their title, should treat people with disrespect or believe they are above providing basic courtesy and professionalism.

    From the owner: Port Charlotte office open for enrollments Monday-Friday, CLOSED Saturday and Sunday. Classroom…read moreavailable by appointment only.

    Gulf Coast CDL Training - driving_schools - Updated August 2026

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