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    guitarguitar Epsom

    4.0 (4 reviews)
    Closed 10:00 am - 5:30 pm

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    15 years ago

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    4 years ago

    Very friendly & reliable service, great selection of guitars & gear, and overall just a great guitar store!

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    12 years ago

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    9 years ago

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    Hank's Guitar Shop

    Hank's Guitar Shop

    (14 reviews)

    Bloomsbury

    Rude, grumpy and unhelpful. I wanted some advice about acoustic guitar strings, they basically made…read morereally unhelpful comments, made me feel like i was wasting their time, when all i wanted was help about the kind of strings to buy. Wish I'd gone somewhere else on the street and wont be returning the shop.

    I would look elsewhere if I was you…read more TLDR: Guitar sold under false pretences, stops working because it hasn't been set-up in probably 15 years, they refuse to take it back though they said they'd take it back, had to go there 4 or 5 times and eventually they took it back at a cost, for me, of 500 pounds - 3 days in still haven't got my money back even though they have the guitar. Extremely shady business, I have not encountered this kind of trickery and blatant, obvious lying before, and I used to work in telemarketing sales years ago. So I was sold this 2000 Martin D18 I was told had been setup and everything was fine, all sunshine no rain. Except for it didn't have its original case, but instead came with this case with a big gaping hole in it that made my house smell like old mans testicles for a week so I returned it for a gig bag. 2295 I paid for this D18, turns out a new one with case and everything is just 2595.. Okay, local businesses need to make money. But then I changed strings, I noticed the old strings were really rusty, like actual rust - and after getting the new strings on there (11's, that they gave me after they told me there was 11's on the guitar since before) every fret was buzzing, unplayable. I tried to adjust the truss rod but it didn't move which I told the shop and the manager went crazy over me trying to adjust it - to the point where he thought I had said I actually adjusted it which isn't true - and even if I had adjusted it, its made for adjusting, that's why its there, if you're scared of a truss rod then I don't know, its a guitar shop. The owner of the store promised me I could return or exchange it, via Facebook messenger, but the store manager refused. Then the guy (manager) says I must have done something to the guitar - I tell him that since the strings have been on for so long and probably heavier gauge then when you change strings that changes the tension in the neck which can lead to these kinds of problems because the wood is moving (this is stated on Martin, Taylor, Gibson, Fender, everyone's websites and ask any hobby-luthier and above and they'll tell you the same thing) - but he tells me that "no, that's not a thing, tension affecting the neck? no no" Long story less long; I went back 3 times trying to return it, on the fourth time he (manager) still refused to take it back and refund me the money until I said he could keep 500 of it, I just wanted out of this place asap and I know it was a really bad deal for me but I couldn't stand being there and dealing with this crap. Now 3 days later I still haven't got my money - they have the guitar obviously, and my 500 pounds that they got from using fraudulent sales tactics lying about the guitar, but of course still no refund. Now I tried to contact them on Facebook about this but im guessing they're withholding the whole refund now because they've just blocked me on Facebook so I can't ask them where my money is. I feel pretty helpless against this place, they've been abusive since right after they swiped my card but at the same time its developing into a funny story, guitar store manager scared of truss rods and denies any knowledge of neck tension in guitars. Its pretty comedic in a pathetic way, they must be desperate for money but I don't think they realise that these scumbag tactics are just going to cost them more - im going to tell every living soul I know about this now who in turn will tell some of their friends and never recommend anyone go to this place. Nevertheless if I don't get my money back (-500 of course) im not sure how to deal with it, call the police? Go in there and repossess my 1799 in form of equipment which I believe I can sell quickly to get that money back? Of course that's not going to happen, but sometimes I feel a little itch to go and treat them how they treated me. Real pieces of........ fish.

    guitarguitar Epsom - guitarstores - Updated May 2026

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