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    Guitar Solutions

    1.0 (1 review)
    Closed 11:00 am - 5:00 pm

    Services - Guitar Solutions

    Musical instruments and teachers

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    13 years ago

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    Dorsey Music

    Dorsey Music

    2.3(27 reviews)
    34.7 mi
    $$$$

    Say one thing, do another…read more We had a layaway with $30 down from over 7 months ago. Life happened and we honestly forgot about it--not the end of the world. What *does* matter is how Dorsey Music handled it. Ironically, Dorsey Music called *us* at the end of last week to follow up and ask if we still wanted the layaway. Important context: we've purchased **five guitars** from this business over the years because we wanted to support a local, small business over chain stores. One of those guitars was bought as recently as **12/26/25**, and at no point during that purchase did anyone mention the outstanding layaway--even though it was clearly in their system. When they called about the layaway, we explained we forgot about it. They were understanding, so we asked if the $30 could be applied as store credit toward a future purchase. That was denied. We then asked if it could be applied toward guitar strings. We were explicitly told **yes**, and to come in Monday (**1/5/26**) to get the strings. So we drove to the Nampa location today, only to be told something completely different: the $30 could *only* be applied to an item of equal or greater value, comparable to the original amp on layaway. That's the issue--**not the $30**, but the principle. Don't tell customers "yes, come in and we'll apply it to strings," then change the rules once they're standing at the counter. Especially when those customers have spent **hundreds of dollars recently** and supported your business repeatedly. Clearly they needed the $30 more than they needed our future business. We hope it was worth it, because after five guitars and years of loyalty, we won't be back. At least with a chain store, you know what to expect. There's zero recognition of good customers here anymore. Do yourself a favor and shop elsewhere.

    Orchestra side- Once you have their attention, you HAVE their attention…read more David will ensure that you know everything you need to know about the quality of the instruments you are trying out and answer all your questions. Brent, their luthier, will ensure any modifications that are done are done well and in a timely manner. I bought/modified my fiddle here based on the recommendation of both my teacher and her teacher, who have both worked with this location for years and highly recommend them.

    Guitar Solutions - musicalinstrumentsandteachers - Updated May 2026

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