took my advanced violinist daughters violin to be repaired when we got it home we realized they had…read morenot turned it before it left their facility. I called in to make them aware and was rudely told that the car ride home probably made it out of tune. never heard of that before. on friday my daughter took it to school for orchestra and as she was opening the case the "d" string broke. when I called them to find out what I should do Ryan was rude and it was one excuse after another. I only wanted him to apologize and tell me to bring it back in.

Telford's is good for bow rehairs and minor repairs, but not much else…read more If you're truly serious about achieving a good instrument, I'd highly suggest making a trip out to Portland or Salt Lake City to explore your options. Even the more expensive instruments in stock had a sort of tinny, scratchy quality that sounded extraordinarily unappealing to any slightly trained ear. But still, I'd always suggest coming here over any general music store in the area (Dunkley's, Dorsey's) for your regular maintenance.

Every time we come in, everyone is happy to help and they do a great job! We love our piano we…read morebought from them so I'd highly recommend! You will be in good hands!

Excellent service and great verity of instruments for my kids to choose from for school. They offer…read morepayment plans which is so helpful.

We found Jordan through Yelp (Yelpers are always 100% right on their 5-star reviews!), and he did a…read moregreat job getting our 20-year-old piano back into shape after 2 cross-country moves in 2 years. He repaired a crack in the side of the piano, replaced broken casters, fixed a sticky key, tuned the piano, and more! Jordan is a true professional, and his prices are reasonable. We're so happy that we found Fine Tuning (and our piano is, too!)! Thanks, Jordan!

Was very impressed with the gentleman who came to my home to tune my 15 year old piano! He did a…read moregreat job and it's been a pleasure being able to hear her in her glory! Very professional and checked up on his service afterwards. Thank you.

Duane showed up on time and was thorough with the tuning and cleaning. I like to know about things…read moreso he took some time to teach me a little about the inner workings which I appreciate. I will use him again.

I was impressed with the service. Duane was professional, prompt, removed his shoes without being…read moreprompted, and did a thorough and fine tuning job on my Baby Grand. It had just been moved so he took extra time (with no extra expense) to be sure it came out perfect.

Alexander was great! He tuned our inherited piano beautifully. We definitely recommend him, he's…read moreskillful and made our piano sound fantastic!!

Got back with right away after contacting him. Was able to book an appointment the next week day…read moreand Alexander was prompt. He tuned it well. Also helped the lower and upper ranges that had gone a bit flat. :-) He also noticed the peddles had come undone in a receint move and reconnect them. I recommend Alexander!

Today was my first tuning experience since relocating from Chicago…read more Matthew did an excellent job on my Yamaha. Himself a fine pianist, Matt is knowledgeable and personable. Treasure Valley will be my go-to tuning service in the future.

Matt tuned my piano today and did a great job. Nice guy and highly recommend his service!read more

Inside out: the parking lot has ample space and it's right off of a main drag, we had no trouble…read morelocating it and no trouble finding a place to park. The building itself is older, the inside is as well, but I don't really think it's the inside or outside display that makes this place worth the trip. Service: I read through the reviews on here and I was genuinely shocked because it was the polar opposite from the experience my husband and I had. I have not played the cello in years because my old gal needed so much maintenance and we are not wealthy people by any stretch of the imagination. I was terrified of how much this bill was going to be, and when they called to request us to come in on an appointment and discuss it I was even more scared. I figured that was it, I could never play again. First of all we made an appointment for noon and we drove out to have breakfast, we got done a little early and while we were willing to wait until the appointment time, we called to see if we could get in a little early and they said that was no trouble they just needed to finish up with their last appointment. They set the expectations and it did not bother us at all. All the staff was busy when we came in it was not like they ignored people out of spite, it was just that they had things they were doing. As soon as a person finished with some thing we were welcomed and offered a place to sit and wait. I see a lot of reviews talking about not being immediately addressed or having to wait, please be a human and realize that there aren't many of them in the store for a massive demand of work. It's not like they're just sitting around doing nothing, they were working on everyone's instruments from the minute we got there to the minute we left. I know the turnaround time would be a few weeks, but I really hope that this is not just me believing good customer service and I will get back an instrument that is playable with quality repairs. Appointments would probably help a lot of problems for people, just calling ahead might do a world of good for you. I can't imagine there's a lot of luthier's in the valley. David was the person who helped explain everything that was going on with my instrument, I learned more in that time than I ever had about what made instruments work piece by piece and why. I bet if I would've asked how much it was and had no idea why I was spending the money I never would've repaired my cello or played again, I have never understood more in my life what I was paying for. That was absolutely the most valuable service anyone could provide, he was patient and used examples of other instruments and showed me on mine where the correlations were and what mattered. There was no pressure to spend money that we did not have, He was clearly passionate about teaching and I was excited to learn. Each item was prioritized by what needed to be fixed to play, and progress for the future. I knew my cello wasn't anything fancy to look at, as old as I am with plenty of bumps and bruises from a life before I got her. I had used money that I got from a late grandmother to try my hand at a dream I could never afford before and I knew she would want me to try so it is sentimental. I had paid for lessons with the rest of it and then Covid happened and my teacher moved away and my Cello needed repairs I didn't figure I could do. They did not shame me for my instrument being of less fancy or attractive quality, " it's not whether it's a good or bad Cello, it's whether it's healthy or not." They also did not make any negative comments about the fact I didn't remember anything from my lessons and I was worried about trying to find a teacher again, they had a recommendation to contact their Boise store to see a more up-to-date list of teachers near me and were encouraging to a total newbie despite the fact I knew I was standing in the presence of a lot of combined experience. Brent was there working on something behind the counter and made idle friendly banter with us, Sam was very generous and allowing David to show us the tools that they used to make repairs and how they did so. I really enjoyed seeing the 1800s woodworking tool still in use! Brent even had a conversation with me about a shared interest of tabletop gaming while my husband checked out (the best birthday gift). I'm sad other people had negative experiences at the store, but it was genuinely one of the best experiences I've had in customer service in a long time, I work in customer service and my expectations are always gentle but this was just absolutely phenomenal.

just like everyone else bad service I can come in one day and meet nice people willing to help…read morealmost too much then the next day they disappear and the most horrible people to work are their I'm trying to buy a guitar and am being rushed out because it's an hour before they close having forbid, I come in and try to buy something on top of that how can you work at an instrument store and not know anything about interments i go in to get my guitar checked and I say idk anything about it and the guy says well you own it you should know makes no sense because I ask to learn about it what kind of service is that. these people are RUDE AND UNHELPFULL AND SHOULD BE FIRED it's the only store around me this is not ok fix your employees on top of that the lady their puts my guitar together wrong and messes up the NEW STRINGS i just bought my bridge fell off so i put it on and she "corrects me" as idk to well about my guitar so i assume people working in a guitar shop would know what they're doing turns out NOPE AND NOW I NEED NEW STRINGS THANKS DORSEYS YOU PRICKS