Got a few special orders for pickup after Purolator lost our initial guitar purchase (terrible…read moreservice from Purolator, if you order online I suggest shipping insurance). Unfortunately it was a discontinued guitar so we had to grab a demo and didn't want to risk shipping an order that might get lost again. We called for a special order from Nate and it went relatively smoothly. When the order was ready for pickup, we went in store, and Sandra was very helpful and accommodating. The first order was a demo transferred from Quebec, so she let us try out the guitar in store, and we found some issues with the tone knob. She got a tech to help fix the tone knob, and the guitar was otherwise in decent condition, so we kept it. She also noted 1 year warranty and a free setup that can be claimed later, which was great to know especially for used/demo purchases. We were happy with the first order so we asked her for a second special order from the Burlington store, and it came in damaged unfortunately, even though we ordered new (looked like the package wasn't prepared properly from the Burlington store that shipped it). The bottom edge of the guitar was completely chipped, and was pretty dirty/scuffed. It seems that new does not mean unopened, but rather that it has not been on the store display before. Luckily we were also able to try this at the store to find out. The manager offered a discount but we really wanted a new guitar, so we did a third special order from the Owen Sound location. This time things went a lot more smoothly and the guitar came in great condition, and was packaged for transport properly. Sandra ensured us that the package had not been opened before which was great news. She had even kept us in the loop during the entire process, letting us know when it will be handled and when to expect the order. Looks like each store has variations in customer service, logistics, and handling of guitars, so it might be a hit or miss sometimes, but luckily we had a good experience with Sandra and the team at this location. My only criticisms are that these variations made it pretty frustrating to purchase when they don't work out as planned (even with a great sales rep), and selling opened guitars as new without checking its condition thoroughly is not great practice. I would suggest anyone looking to purchase from Long and McQuade to thoroughly check the guitar even if it is new, and perhaps find a good sales rep that can help you ease the experience.

Long and McQuade your level of unprofessionalism is despicable. Never coming back here. I had a few…read morethings brought in for a retail store inventory purchase, they turned them all away. And cited it was "the law" that the couldn't take my gear. Solely taking advantage of your customers that spend tons of money and time in your store. Thank you yet again for another horrible experience and a waste of time like usual. Don't spend money here. They're cheap and recklessly unprofessional. I will be making a note to all and anyone to avoid this horrible store. I can't believe you have employees citing laws and then refusing to allow the customer to speak to the manager. Even if I did have the money to shop at your store I never will ever again. Rest assured. I feel personally disgusted by the lack of respect and care at your store.

I've updated my review from 2 to 4 stars. I still think the price is high, but the office has…read morereally improved a lot over the last year. Most of the teachers have been pretty good.

My son is 14 years of age, he has just gone into sports activity, he looked for particular books…read moreregarding that. He also joined summer camp by School of Rocks. At the end he said it was awesome. Highly recommended. Keep the spirits high.

I've been going to city pawn for years they're nice helpful and if something doesn't work they take…read moreit back no problem. I'm happy to stay it was only twice and the items we're movie's. I've probably spent hundreds of dollars there they have a really nice selection of jewelry that's what I'm looking for now.

From the owner: Looking to turn some of your old valuables into cash? Then visit City Pawn / Try-City Music with…read morelocations in Kitchener and Guelph. We specialize in new and used musical instruments. Bring in your jewellery, electronics and collectibles to receive cash right away. Visit us today.

Great store and great service. Repair work is top notch and Dan is extremely knowledgeable…read more Inventory is always changing and you can always find something of interest. Bought a locally made Wolf guitar there today and couldn't be happier with the purchase.

From the owner: Custom Built Musical instruments On Site Custom Repairs,…read moremodifications, Set-ups for any Musical Instrument. Luthier and Technicians available daily. Lessons in Music. Guitar. Piano. Keyboard. Violin. Viola. Cello. Bass. Drums. Sales Of New Used and Vintage gear. Consignments available.

As a mom, I would never recommend kollari after what my family experienced. I noticed an extra $31…read moremysteriously added to my bill. When I confronted Mosa about it, she became extremely hostile and aggressive, but quickly refunded the money when she realized I wasn't going to back down. (This wasn't a one-time mistake either, it happened four separate times.) Worse, I overheard her using vulgar, language about clients on numerous occasions while I was in the lobby. She'd do it in front of everyone and thought it could slide?? Absolutely disgusting. I wouldn't waste your time or money here.

From the owner: The Kollari Institute of Music is Canada's leader in private music education. With an unmatched…read morestate of the art facility, and a world class curriculum, the Kollari Institute of Music's students have gained national attention for their talents and accomplishments. Currently, the Kollari Institute of Music offers lessons in all instruments, as well as in voice, theory, harmony, choir, band, string orchestra and more. All ages. All levels.

In business for 37 years. Great staff, the owner, Scott and his nephew, Luke are welcoming, patient…read moreand professional. Wonderful collection of guitars and ukes - with some previously loved gems. Relaxed place, with knowledgeable staff. Highly recommended!

I use this store as my regular go-to for strings and other accessories. They carry mainly Gibson…read moreand Fender products, Marshall for amps. Very traditional selection, with a small used section at the back. Prices are fair, service is always a bit slow but never rude. They will quickly get you in and out if you don't have questions about your purchases. Overall I'm always happy with the staff. The in-house guitar tech, Lynn, is hard working and polite. Usually took about a week to get most work done (setups, pickups dropped in). Prices are very reasonable.

Great staff! I received an outstanding service while choosing a baby grand (Yamaha C2) a few years…read moreback from Melody and Jessica. I am very happy with my piano. The staff are musicians too on top of great knowledge of specifics of every instrument in the store, which enables them to perfectly match each customer's needs and budget. They also provided with excellent moving company. The tuners Yamaha Music Gallery recommends are top professionals. The store carries books and piano care products, too. Amy and Jessica always return calls promptly and are super efficient.

A great source for Yamaha pianos! .. They also sell guitars, keyboards and some accessories. Each…read moretime I visit, is a pleasure. Friendly and helpful staff, and a decent selection of music books.

A couple of Wednesdays ago, I was in the Bloor-Ossington area. I had parked in front of this Long &…read moreMcQuade for a couple of hours. I like backstories. I saw a heritage sign on Long & McQuade's building. It used to be the Concord Tavern. This tavern was open from 1948 till 1983. Back in the day, it was the hip location for artists and music lovers. The Concord hosted a bunch of talented musicians, jam sessions, and cool performances. Ronnie Hawkins and his band, which was later shortened to The Band, performed up to seven days a week at the Concord during the 1960's. Eventually, The Band joined Bob Dylan as his backing band and later became stars themselves. Pretty cool! Jack Long, a member of the Jack Long Trio, was the founder of Long & McQuade Musical Instruments. To date, it is Canada's biggest music store. He started his business in a small Toronto house on Carlton Street in 1956 and expanded to more than 90 locations in all ten provinces. Through a bit of research, I found out that Long had passed on September 4, 2024 at the age of 95. He was a jazz lover. He played the trumpet. He was appointed to the Order of Canada in 2014. Drummer Jack McQuade of this trio, who left the business in 1965, passed away in the 1970's from cancer. I don't know who the third member of this trio was. When the Concord Tavern closed down in 1983, an Irish pub took over, but eventually closed down. Long & McQuade's moved into its current location in 1988. It's fitting that a music store gave this site a new musical life. It has a massive assortment of instruments, sheet music, accessories, and more. I looked through the window. I didn't go in because I'd be there for hours and would likely buy an instrument to attempt to play. I grew up with a lot of music. We had a local music store in the Beaches that is now gone for good. My parents got me a ukelele in grade 3. When I was in grade 9, they got me a clarinet and I played it all through high school. This massive music store is my kryptonite. From guitars, to trombones, the selection of musical instruments looked impressive. I saw a girl lugging her trumpet into the store. My guess was that she was there for lessons. I don't miss hours of practicing various musical instruments growing up and likely annoying everyone who lived in my apartment building. I'm sure that they are stronger for it... haha! This store does have a few parking spots, but they are limited. It's probably best to parking on the street and shell out of parking. Maybe when I strike it rich, you'll see me getting an electric guitar from this store. I imagine annoying my neighbours in Markham playing it. (376)

Today, I created a rental account with a clerk who was perfectly helpful in getting me all the…read moreequipment I needed. The manager who approved my account application, however, left me feeling patronized. This manager asked me for the reason for my rental, where the equipment would be kept, and if I understood that my employer wont be responsible if anything goes wrong - all in what came off as a condescending tone. My partner, who has rented from this L&M on many occasions, told me that he's never been asked any of those questions any time he's been at that very same counter, even when renting far more expensive equipment than what I got today. My expectation was that, as the only other woman in the room, this manager would have offered me a bit of kindness as another woman in such a male dominated space. Instead, I was made to feel infantilized and out of place.

Madison is a phenomenal young musician in both piano and flute. She studied Piano with me and…read morereceived her Grade 8 Piano and Grade 2 Theory exams. She graduated in her music career at Western University and accelerated with the flute. Her drive and emotion for all forms of music is exceptional and is now pursuing a career in law. Madison works very hard at all of her endeavors and will continue to succeed in everything she does.

From the owner: I specialize in flute lessons ranging from complete beginner to advanced study. All ages are…read morewelcome! Prepare for RCM or other exams, work on school band music, or just enjoy exploring some of fun and challenging music composed for the flute!