Tim in the Repair Dept added a plug to my new guitar. I'm telling you, he is the real deal. He serves Guitar Center excellently with really friendly customer service on the phone and in person! And of course he knows his job well! Don't lose this guy, Guitar Center! read more

The workers were very nice gave me free picks and explained all things that I need to start playing guita.

DO NOT PAY FOR OVERNIGHT SHIPPING. This is the THIRD time I was promised "overnight shipping" and it took longer. Sales lady, Grace, was helpful though. read more

Ten years ago i would have rated this store 2 or 3 stars, but in the last two years, they've really turned around in terms of customer service. Staff are helpful and friendly, and willing to show and demo things for me. However, as another reviewer pointed out, a few times I've gone in to look at something specific (banjos) and they were all missing most of their strings. Overall though, this location is pretty good. Prices are fair/ equal to other mass retailers, and I'm planning to pop in and check out a few things in the next week or so and will probably buy. read more

Every time I've called, they placed me on hold immediately after they pick up the phone. They don't ask if I can hold they say please hold and just have you stuck there for however long the phone allows until it automatically calls the store again. Then they do the same thing, answer the phone: "please hold" and keep doing that until you give up it seems. I get it, they might be assisting a customer at the time of someone calling but this happens every time I've called which is rare. The employees are good in-store but they have to work on phone etiquette and customer service read more

I drove all the way from North Hollywood to pick up a used speaker that they said was in stock and ready for pick up. When I showed up, it turned out that it was the wrong model. They tried to blame the Las Vegas store... saying that store received the item into inventory and coded it wrong, but the items were returned to this location. But... don't the employees at this location have eyes? B212XL is a different model number than B215D. They could have easily figured out that they did not have the right model and canceled the order... or at least not sent me an email alerting me that the item was ready for pick up. I would recommend not coming to this store if you're expecting customer service.. read more

Timothy was incredibly knowledgeable and kind when we went in, knowing nothing of guitars. He was very inviting . Lana went above and beyond to help us find what we needed for our guitar . Overall great experience and will recommend. - Ant and Bri read more

This review is in regards to their store manager Alex. He is nice and polite while everything is fine the min he makes a mistake he is rude and hangs up on you. We purchased 4 lessons for my son and from the start wr gad problems. We would show up and he was not on the schedule and Alex is the one making the schedule mind you 3 out of his for lessons were a mess. How difficult is it to schedule a class? Mind you we had email confirmation and he still refused to help us. For a store Manager he does a terrible job this is the palmdale store read more

When I purchase a product from guitar Center I occasionally like to go inside and play the acoustic guitars. And I would say that the stores by far is the worst when it comes to replacing strings. Almost every guitar I picked up had coroded or rusty strings and this makes for a bad experience specially, if your a new guitar player and looking to buy your first guitar. Please change your strings guitar Center. read more

Drew was super fast and efficient at helping my mom and I find the right guitar for my nephew. Gave us some info and helped us with the protection plan. Knowledgable, friendly, and kind!! read more

I spend in the month of October 2022 over $700 dollars in equipment and replacement parts for my church. Today November 4th and came home n and asked for help to replace the drum kick heads 8:34 pm arrived . They said we will be right there. 9:04 pm sorry sir we will not be able to help since our register will not allow us . Our drum tech left for the day" I was in the store for now very 20 mins to drop $200 dollars and no one cared to greet me I waited patiently at the register . Customer service is key ... Sweetwater might be the best from now on read more

My daughter was taking keyboard lessons with the guitar center and the staff was very frustrating to deal with. We were charged for lessons that THEY canceled. When we talked to the manager Alex we were told that she would receive makeup lessons for the mistakes that they made. We never received the makeup lessons and we were treated like liars. I have never felt so unwelcome in a business before. Lauren who is in charge of lessons was very hard to get ahold of and multiple times we were left on hold for a frustratingly long time until we had to call back and got told she was either on lunch or not there and to call back. When I asked for a refund for the lessons we hadn't used yet I was told they are not able to do refunds and had to finish out her lessons or we would just lose out on the money. I would never recommend going here, there are a lot of other music stores around that will provide you with great lessons and service and also appreciate your business. read more

I'm a recent returning customer to Guitar Center after several years of shopping from an online competitor. I'd be remiss not to express how satisfied and impressed I am now after my return. I purchased an Anthem pick-up and had them install it on my Martin D15M. Andrew, the guitar tech, is excellent! He is extremely knowledgeable, professional, and friendly. His craftsmanship is absolutely amazing. The wires were ran perfectly, and the install was flawless. He installed new strings and adjusted the saddle and string height perfectly. The guitar was flawless and also had been wiped down after the repair. No doubt Andrew takes pride in his work. Based on my latest experience, I'm dropping my relationship with the competitor and will be bringing my Taylor 320 in for an Anthem pick-up soon!! Also, Daniel and his management team are very professional, responsive, and obviously believe in providing excellent customer service. I will be taking all my business back to GC, and I highly recommend you do the same. You will not be disappointed! Thank you, GC Palmdale. Well done, Daniel, Andrew, and GC staff! read more

Guitar Center - Musical Instruments & Teachers Near Me - Palmdale, California

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My husband and I walked in to store after we called and got our answers to our questions .Joey and drew are awesome staff members and helpful we were there a couple of times before already and they are very knowledgeable.they take they time to help... read more

POOR CUSTOMER SERVICE We pre-ordered sound equipment and went to the store to pick it up. When we arrived it took over 45 minutes to check out. The clerk was nice enough, he just didn't have the proficiency to find the order and process the check out. Several mistakes were made and he blamed the cash register (he said it was old software). We moved to another register and checked out again. I left with many receipts, both credit and debit. I won't know if I was charged correctly until I receive my cc bill. The next day I called their Customer Service Manager, Alexander Caceres. Sadly, he was not interested in hearing about our issue. and offered no help. read more

I will only speak on coming here to buy a (guitar) amplifier: I would not suggest purchasing from or asking for information here. The employees didn't seem to understand the concept of varying signal strengths (between Hi-Z, line level, and speaker level in my case) as I was searching for a cabinet to connect a used 100W guitar amp head to. Being that it was used, the store didn't know if the price was related to the cosmetic or working condition, but they said "we wouldn't sell it without testing everything first." I wanted to hear the amplifier myself, though, and as I started looking for a speaker cabinet to plug it into, I found there wasn't a single one rated for anything near 100W in the entire store. They didn't have a load box either (which left me skeptical about their "testing"). I started looking at different combo amps and checking their speaker impedances (with the store's permission) to try and find something I could connect to in order to test the amp head. When I asked a few more questions about different combo amp speakers on the floor, I was told I was "really tone nitpicking here". (???) In reality, I was just trying to find hardware to properly connect to so as to not damage or break something that wasn't mine. I didn't end up finding a speaker cabinet in the entire store at 8+ ohms to test the amp with, so I went to put the amplifier back where I found it. Right before I gave up, an employee said "we actually have a powered speaker cabinet right here that you can plug into to test it with. We use it all the time" which ended up being a line/Lo-Z/Hi-Z powered amplifier from Positive Grid (and did NOT have a speaker level input). The employee kept encouraging me to turn on the 100W amp head connected with a 1/4" instrument cable (this is also a major no-go) to the preamp of this speaker cabinet they were about to turn on. I said blatantly "if this blows this (guitar) amplifier or ruins this (positive grid) cabinet, I take no responsibility." I told the employee I wasn't going to do it, and I started looking at a couple of other new combo amps that were less of a hassle to deal with. After a few minutes, an employee told me he had just Googled if that setup was proper and was glad we didn't power it up. He said it was weird though, since they apparently "do it all the time there." At that point, I lost confidence in the condition of every amp/speaker/combo the floor and left. I don't like leaving bad reviews or framing things in the way of "see! I was right," but amplifiers are not something to mess around with. High voltage, high heat, and poor knowledge are a recipe for disaster with these things. The employees I dealt with in the store were nice, but I wouldn't trust their level of knowledge with this stuff. Someone is going to either buy a piece of damaged equipment from them or have their equipment damaged during repair. read more

Guitar Center PALMDALE - We had promised our granddaughter a guitar right before Covid hit. We were shocked that there was no place available for her to try a guitar and pick the best one. She is 15 years old, short, and left-handed. We wanted to make sure that she had, the one most suited for her. We were very excited today to go into the Guitar Center and finally pick her guitar. We were greeted at the front desk and ushered into a room at 4:05 PM where we were told there would be somebody to help us. A young man came to help and at 4:15 PM he told us that he was supposed to be off the clock, and someone else would be in to help us. We waited around for another 10 minutes and no one came in. Standing around the registers were seven other employees, easily talking amongst themselves and nobody was available to help. We left and I will not return. If I have to drive 300 miles to find somebody that is willing to take our money and provide a service I will do so, but I will not be back to this business again! read more

Had a bad experience with Guitar Center in Palmdale, California. Wrote a review about it which you can see somewhere. Short story, we bought a guitar for my son (it was a user Fender telecaster). After purchase, they told me they didnt have the guitar, which upset my son very much. When I contacted them, they tried to sell me similar guitars that were all twice the price of the one we bought. When I pointed this out the customer service rep said the only reason that the one we bought was the price it was is because it was a Squier body with a fender neck. It was only advertised as a Fender telecaster and there was not mention anywhere that it had a Squier body. In any case, I wanted to add to this review that the store reached out to see if they could help; however, I was unable to answer. I emailed back to tell them how they could make it right. I had already found the same guitar and I paid the extra money that it cost since this was not my kids fault that the one he found and purchased was not actually available. We made a modest request from Guitar Center and was told that they would contact us back. This was Monday November 18, 2024. They had not responded by Friday, November 22, so I reached out again and they said the store would get back to us soon. It is now Sunday the 24, and I am yet to get any response from Guitar Center on how they will right this unfortunate situation where they not only did not have the guitar we ordered, but also apparently were trying to pass off a guitar with a Squier body and Fender neck as a genuine Fender guitar. Be careful people! Big box stores do not care if they mislead you and they do not want to do anything to fix it when they make mistakes. Support your local music stores! Do not shop at guitar center! read more

Went in yesterday to go and buy a Martin Guitar I saw online, Did I end up leaving with that guitar? NO! Wait for it... because I was recommended by Brenden a taylor big baby and my god did I fall in love with the guitar immediately just the deep tone, I have been to other locations and I have never had the customer service I experienced today, the sales associate sticks with you and actually talks to you and makes you feel welcomed I truly can say it was a great experience I will be coming back just for him! Customer Service at this store is perfect read more

This Guitar Center is the worst one have ever been to. There customer service was poor as there sales person was not very friendly and became more of a smart aleck when I told him I was surprised they wouldn't either give or sale a box for taking an acoustic base guitar. The other lady at the desk on the right ne'er the bathroom was not very customer friendly as well. I guess they need all of their old boxes for who knows what other Guitar Centers in Texas, Hawaii, other various states would either sale the boxes for 10 bucks or even give them away. Find another place to get your stuff from what I see they do not deserve our money or patronage. It would be a good place close by to start a shop with good employees to take there customers. As the sales man said to me with an attitude " have a nice day". read more

Marshal was very helpful and patient he explained everything I needed as well as Luke for my guitar repair . My daughters acoustic guitar . Luke was having a bad day during my visit felt compassion for him sucks to get a flat . But he explained what was needed as far as maintaining my daughters acoustic guitar and explained what happened as to why guitar needed repair . But he said a guitar is like an investment and good maintenance goes a long way. Thanks look for your help sorry about your flat tire . Marshal is my go to guy . These two guys know their stuff . If you are new to guitar playing talk to these guys . But to get the best you got to pay for it. Rock on or play on ..... Update: Luke re glued my bridge on my Oscar Schmidt Acoustic guitar he did a great job. However, stay on top of repair time because he is a very busy guy because he does a wonderful job and their repair supplies are limited. Marshal is wonderful as well and knowledgeable my go to guy . Luke rocks . Both are laid back but wonderful and thorough. I was a pain to Luke about my repair but he was understanding and helpful. Thank you both for being patient with me . read more

Guitar Center STEVENSON RANCH CALIFORNIA is a great go to store to sell your guitars and also has a great selection of guitars. Very competent Staff, and super helpful. Knowledge tech staff as well as friendly managers and crew! Highly recommend this store! read more

Only used them online for the purchase of a used fender strat. Was easy, shipping was fast and it was well packed. So happy with online and have not been in a store in many years read more

Andrew Beeler's complete incompetence caused the damages to 2 freshly painted custom telecaster bodies and a fender telecaster v neck, one after another mistake caused my anger to grow, when I asked the manager Daniel if he was an idiot, or if he was stupid I found myself banned from the store. No compensation for my damaged items. approximat loss $2,000.00. I Do Not Recommen. read more

I was helped today by Joey González, outstanding service, very knowledgeable and pleasant - definitely a customer service friendly atmosphere since Alex became manager there, especially for someone like me who knows little about guitars, I wasn't made to feel like an outsider. Keep up the good work guys read more

Give my boy Thomas a raise, that man gave me his personal box of earplugs from im his car (new unopened box too) that I really needed because the store was out of stock and he also helped me pick out some strings and a tuner 100/10 great employee read more

Gotta say one of the worst music store experiences i've had for a long time. Went in for a repair and when i got my instrument back absolutely nothing about what i described to them was fixed. Some staff there knows what they are talking about, but the majority of people there besides the technicians themselves have no idea what is even in their store. Wouldn't recommend for anyone that actually wants to make a new instrument purchase or repair. read more

Some staff are very knowledgeable. Selection of instruments are quite limited. Most of the wall is a bunch of $200 starter guitars (which aren't very exciting for recording guitarists) with a few mid-range $700s here and there. One or two high end gibsons and an American fender if you look carefully enough. The bass wall is pretty underwhelming too. Too many low end priced basses and just one MIM fender. Some people are interested in buying their first "pro" instrument and the selection wouldn't give you a good idea of what you want. Acoustic guitar room is pretty decent tho. read more

Attention management!!! What is going on here?!?! SOME of the employees need to get a class on "customer service". Its unbelievable how there can be 4 individuals not doing a fucking thing (standing around with their arms crossed) talking about how "fucked up" they got the night before like it's something to be proud of. Not even a "hello, welcome to guitar center, how can I help you?" THEN!.... The only guy (Bryan) that finally realizes there are customers that want to pay, acts annoyed when helping us. Worst service ever!!! read more

We purchase piano lessons from them and they charge you on a monthly basis. My daughter went to her first lesson. Then the next three were canceled. Then one again and again another cancellation. I miss one and they charge me for that lesson. I felt completely robbed. A total of three lessons were taken from me without given to me. I definitely would not suggest lessons here!! They give you no reminders. They cancel all the time. It's definitely not a place to take lessons. Go any where else. read more

Worst experience ever Spent over half an hour waiting for someone to help me after I repeated asked for help, worker with curly hair couldn't be bothered to help Finally someone in a red shirt helped me Curly hair rang me up , I had a friends and family 20% off coupon and he said it was already being used and there was nothing he could do about it I told him that it was given to me and it is good the whole month of December .Why would someone give me a coupon if it wasn't good ? And he is a guitar center employee He didn't care I will never go back in there I'm sorry but $18.00 savings is a big deal to me read more

Brought my Uke in on Friday morning to Guitar Center Palmdale and asked to have two strap pins installed. I was told the tec would be in at 1 pm and he would install that afternoon. 5 days later I picked up my instrument. No work was done. It's a 5 min job! No sorry sir. Just handed my Uke back. I have a gear card with GC... I thinking I should cancel it and look around for another music store that appreciates my business. read more

I called looking to purchase a PA system for a one time event. I was informed they do rentals. A person named Bear gave details and offered to set what I needed aside, as it's 1st come 1st serve. It turned out a colleague found one for free, that can be used instead. However, I appreciate the attention to detail and the wonderful customer service that I received from the Guitar Center employees Thanks Bear & the one who's name I didn't get aka guitar guy. I appreciate your help. read more

Purchased an AWESOMELY-GORGEOUS Gretsch 7-piece drum set on March 27th, 2019, from this Guitar Center store after having been without drums for several years. The sales rep., Bear, took great care of me in gathering-up the assorted hardware, drums and cymbals. Due to my disability, he and another sales associate helped me with packing the kit into my SUV. Got a great deal as well! I've shopped there before and always received GREAT customer service! read more

Guitar Center - Musical Instruments & Teachers Near Me - Palmdale, California

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They are terrible at getting "back" to you with info you need. You have to call the store yourself to get an answer or else you won't hear back from them. Employees making mistakes and blaming it on customers instead of taking accountability for their hiccups. Very dissatisfied with the customer service. read more

Was a little bummed that I spent $1000 on a new Gretsch guitar and discovered the intonation was a little out of whack and I got charged by the repair department to straighten out the problem. This is the second guitar I have bought at this store and after my last experience I am pretty sure I would spend my money somewhere else. read more

First time here at the Palmdale location and there customer service was very awful I was trying to get information on a Dj system and they had no knowledge on what they had for sale and would not play any of the speaker's for me would not recommend this location read more

Overall, this is a really well managed Guitar Center. I prefer this store over driving all the way to Hollywood or Sherman Oaks...simply put, the customer service here is A LOT better!! Everyone is friendly and pretty knowledgeable; they're not pushy at all regarding "getting their commission." They may not have the largest selection, but ordering from them is a breeze. Dani and Brian are always helpful! read more

I'm still baffled over yesterday's visit to this store. For the second time, I was referred away from an in-store purchase to the online store. Are you guys phasing out brick and mortar? Daniel Nesmith (whoever that is) keeps inviting me to the store with savings deals. As I was in need of guitar strings and picks, I intended to stock up on both. The salesman told me that the Ernie Ball strings were only sold as a per unit set. If I were to buy a box, there would be no discount, he told me they would be sold at an individual unit price. Odd, since I have picked up 3-packs of these strings in the past. I mentioned a sale, which he pretended to know nothing about. He told me that there might be a sale at other stores, but not this one. How can that be when all the stores are corporately owned? When I took out my phone to show him my email from Daniel, he suddenly lost interest and walked away. For the record, I bought my Gibson l.p. standard, my Mexican strat, Vox amp and innumerable accessories over the years from this location. Do you guys not want my business? read more

The people here are Very friendly. I've purchased almost all of my gear here. The problem is, it's a smaller store, and Cele tion here is limited. They can order everything, but I don't always have time to wait. I will Co tinue to shop here, but I'm aware things like snare strainers for a 14',hickory sticks, and the cymbals I want will probably not be there. It's inconvenient. read more