I came into guitar center after my guitar string snapped looking to buy new ones and Jacob was very helpful in picking out new strings and offered to restring it for me. Will be back! read more

Guitar Center - Musical Instruments & Teachers Near Me - Lawndale, California

Alll the guitars I picked up were tuned and all the amps I used were plugged in. There was always a cable lying around somewhere so, we didn't have to ask anyone. The workers were very helpful. We had a few individuals come up to us to ask if we needed assistance. The store feels dirty though and should go through some deep cleaning. read more

Guitar Center - My brother playing my future guitar. - Musical Instruments & Teachers Near Me - Lawndale, California

Worst customer service I've ever had. Let it slide for multiple visits but with all the online competition and the service standard that a place like Sweetwater maintains it has to be said that who ever is managing this location clearly doesn't get what it takes to cultivate customer satisfaction , let alone loyalty Bored and unhelpful sales team. Surprisingly unknowledgeable about their product line. Unresponsive, and utterly unhelpful. Not taking my business there again. Best of luck to them read more

Big big thanks to Justin, Chris and Alan, they made sure that I was able to test studio monitors, get exactly what I came in for, at a price that was just right. Had a couple issues testing equipment close to closing time, but the next day Justin (the store manager) made sure that everything was working so I could listen to the differences and make my decision based on sound, not reviews. Alan was trying his darndest the previous night to get everything going for me but we came up empty handed as he's not the pro-audio guy, but he spent a good 30 minutes trying to make it work. Chris was able to get it going the following day and let me listen to what I wanted to hear, he was able to give me great feedback on speakers, what I should think about when deciding, etc. On top of that he was super friendly, as were the rest of the guys there. So, big thanks to the whole team for making my experience go from meh to awesome! read more

Ben and Issac were so helpful as we were looking at bass guitars and gear. Their customer service was fantastic, they made us feel at ease with such a helpful team. Brandon was a friendly and capable sales manager. We will definitely be back! read more

Shout out to Jon! He was so helpful. Picked out the perfect electric guitar for my son. Jon was so patient with us and trust me I had a lot of questions. He got us the best deal and did it with a smile on his face! My son is so happy with his dream guitar and I'm so happy with the customer service. Definitely will be back and I'm gonna ask for Jon! read more

I came in looking for an amp, Jacob helped me really quick, found the model I wanted, and it was a great experience thank you.

Roy in repairs was extremely helpful in finding what I needed; I will definitely continue to consult this store for all my pro audio needs

Roy helped us fix my daughter's bass guitar. He was super friendly and approachable. He found a solution immediately and we were in and out so fast! read more

I brought my guitar in for repair for fret buzzing. When I came back to pickup my acoustic there was a crack on the top of the wood. My credit card was also charged 2x for the same repair. The technician said to take it up with the manager & that he was sure they would be able to handle it but when I returned on Monday the next week they said there wasn't anything they could do for me about the crack. The manager did tell me they would remove the charge for the repair which it would seem makes it look like they are trying to cover up things from their end. I ended up taking the hit & being sold the wrong case that was supposed to be a hard shell. I have been coming to Guitar center for years & this is disappointing. Additionally 1 week later & the fret buzzing returns. read more

Guitar Center - Musical Instruments & Teachers Near Me - Lawndale, California

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My son is taking guitar lessons and has broken a few things. Roy in the Repair Shop is always so helpful and makes great recommendations. He is honest and gave a fair price on the repairs needed. Roy is very knowledgeable and always gives the best service!! read more

Come and see Jacob the best in his field Any issues you might have he is the MAN Within minutes fix my guitar read more

Guitar Center - Musical Instruments & Teachers Near Me - Lawndale, California

I love coming here! I've been coming here for years. Chris in the audio department is absolutely wonderful and I love his accent. Today he was super helpful. He solved all my problems. And believe me they were huge pain pains in my butt. read more

Imagine standing in line for 20 minute to sale some equipment just for a Guy to tell me we don't have time to look at it right now I'm like isn't that your job? Mind you i bought it from there you'd have the ability to sale it twice that's what's wrong with businesses nowadays and wonder why they end up closing read more

The boy Jacob hooked me up! What a life saver for real. Everyone at the store is super chill, highly recommend read more

Guitar Center - Musical Instruments & Teachers Near Me - Lawndale, California

Roy was super helpful. I brought in a new guitar to get set up and he was able to diagnose the problem and give me advice in minutes. Very very very very much appreciated. I'll be back again. Thank you. read more

Large selection, and many good deals, but service is hit or miss. Service at night- I asked for assistance, but staff was not responsive. The daytime service is better. read more

I was looking to buy a speaker so I went to guitar center. Upon entering I was greeted by a guy that said he was going on break but "Mino" could help me with what I needed. He was helping a couple at the time so I waited until he was done. Once he was done he started helping me with looking for the speaker but once I started speaking with another customer Mino then turned his attention elsewhere and started helping another customer without letting me know anything. So I just left once I realized that I wasn't gonna get the help I needed. Mino, sir you have to work on your customer service. You can't just leave people hanging. read more

My first time coming to this location because the West LA location closed down. Not familiar with where to go to ask for help, I go to the first employee I see behind a desk. He's typing away, never bothered to give me a glance, smile or say hi l I'll be right with you, etc. So after a bit of awkwardness I say "Hi are you available?" He gives a very stern, glaring me in the eye "No." Please learn to treat your customers with more respect. I would've appreciated a "hey I'm helping another client, I can be with you shortly." (It didn't appear that he was with anybody.) Or at least direct me to another associate. It's not hard to at least pretend to be friendly. After a few seconds he ends up saying "what do you need?" I let him know what I need help with and finally he says he'll be there in a few. I waited there and he just huffs and says annoyed "I'll meet you there." I take that as his way of saying F-Off. At this point I was about ready to leave and take my business elsewhere. But in the nick of time, another employee (Jonathan per my receipt) comes and asks if I need help with anything. He was professional, friendly and helpful. Thanks again Jonathan. read more

LIED to by ERNESTO in Repair Dept. NEVER GO HERE!! As a professional musician for past 30 years, I am appalled by the treatment I received from Ernesto in the repair department of Guitar Center. I brought my guitar in for a set-up. Asked specifically if he was familiar with the brand and could do it. "YES," he replied (not true, though!). 10 days passed, and I called to check. Ernesto was out for a couple days, but should be able to have it ready by next Friday's closing(!). No news on Friday. I called Saturday and spoke with Ernesto. He would be getting to it "next. About 40 minutes." (also not true). No news. So I called again on Saturday. Spoke with Ernesto. He said he was "In the middle of it" (lie!) and it should be ready by closing...but he would call me. No surprise...no call. So I went the next day to Guitar Center to pick up my guitar. Ernesto is not there, and another employee locates my guitar - completely untouched. Exactly as I had left it 2 1/2 weeks before!! WTF?! I guess this guy was NEVER going to get to my guitar. Was he just waiting for me to give up & pick it up?! This is just sad. NEVER going to Guitar Center again. read more

Just want to say thanks to Jacob and the whole staff at this guitar center! Went in looking for a switch tip for my telecaster and he was super helpful. Even got to dream and play some great gear while I was in there. This place rules! read more

I recently went to this guitar center to have some work done on my acoustic guitar, but after i dropped it off. I started to look at the electric guitars. One 2021 Gibson Explorer 80s reissue caught my eye. After playing it, I was interested in buying. The salesman I think is name was John, was very friendly, gave me a good deal and did a set up. I've had the guitar a month now and am very happy with it. I gave the place 4 stars instead of 5 because I was told the work on my acoustic guitar would take 2 weeks and it ended up being 3 weeks. I also had to call a few times to get an update on the progress on the guitar. However, overall I feel good about my experience buying my Gibson and the work that was done on my acoustic. read more

Connar in pro audio was extremely helpful when i inquired about a used microphone listed online. He went above and beyond to answer questions about the mic and inspection process and even tracked down the mic to look at it with his own eyes and verify its condition compared to another of the same mic listed. I called a different guitar center previously about the same model mic they had listed and was not met with this level of professionalism or effort. I first came to this guitar center as a kid over 30 years ago and this experience will keep me coming back. Thanks Connar! read more

I have noticed lots of improvements in recent months. From better customer service and engagement, to more openness to trade, better offers for used gear, larger selection of reasonably priced used high quality used gear. I used to be a loyal frequent customer of Sam Ash and I am starting to feel back at home in GC now. I am seeing familiar faces there I have always trusted to buy my gear from. Happy to go to GC now. I am into boutique and custom gear. This is my new place now. Thank you for the opportunity. read more

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Jon was great and kindly helped me pick out a great used guitar, super happy with the item and the service ! read more

Guitar Center - Musical Instruments & Teachers Near Me - Lawndale, California

These are Justin and Maya! They went above and beyond to help me with an unusual task. I needed to ship a couple guitars and could not find the boxes for the cases. They hooked me up with what I needed. These are the folks you will encounter at GC Redondo. Look for them and rest assured you'll be in the best hands. Thank you so much, Justin and Maya! You guys rock more than anyone else that ever rocked! read more

Guitar Center - These are Justin and Maya! Thank you so much,You guys rock more than anyone else that ever rocked! - Musical Instruments & Teachers Near Me - Lawndale, California

Inexplicably rude customer service from Maya who seemed hellbent on being unfriendly and unhelpful from the start. I came here with my daughter to get a ukelele based on a recommendation from her teacher. I look for the person recommended and Maya already looking annoyed says "audio pro" as if I'm supposed to know what that means. I tell her I don't know where that is and she points me towards it with the same annoyed look on her face. I can't find anyone there so I ask another employee who describes the person and goes to look for him. A while passes so I go look for the employee and see him doing other errands. I ask him if he's found the guy (since he didn't bother to get back to me). He says he didn't find him. At some point, we finally find the guy and settle on a ukulele. We go to check out and I asked the employee if they price match (sticker on the ukulele says "price match guaranteed"). He says yes and proceeds to ring it up. He then tells me it's not coming up in the system. Maya then comes over and says what are you trying to price match it to? And I tell her the price from musician's friend. The other employee says, I think that's actually one of our brands. And it is. They are a subsidiary of guitar center. She tells me the best she can do is 10% off the guitar center price. And I said, so you don't price match? She then tells the employee go ask another employee (likely the manager) to add the item to the system but that if it were her, she wouldn't do the sale. What?? So you're actually trying to not sell me the item? And you're being super rude about it? It literally says price match guaranteed on the actual price tag and the brand I'm asking to price match it to is their brand. How does that make sense? Mind you, I never even pointed out the price match policy or argued about it. Just asked if they price match and when she vaguely said no, asked for confirmation that they indeed don't price match. I'm actually ready to just leave because why would I want to buy from a place that treats customers like this. I can obviously get it somewhere else. So it really doesn't matter to me if you price match it or not. It's your loss not mine. But the employee comes back and says they got it in the system and they can price match. If I didn't need the ukulele next week, I definitely would've just bought it online from their subsidiary. After spending an excruciating 1.5 hours here, we're finally done with the transaction. Which also tells you about how efficiently this place is run. Truly mind boggling how bad this simple purchase was. I hope they treat their musician customers better because they treated us first time non-musician customers like crap. I regret that I bought from here but I definitely won't make the same mistake twice. If you're considering between this place and somewhere else, do yourself a favor and skip this place. read more

Things are looking up at Lawndale Guitar Center. I was in about 7:30pm last night and I was greeted immediately by Jon who took care of me once again and made some great suggestions. The problem of visitors coming in packs to commandeer the acoustic room was not an issue this time. I was actually able to hear what I was playing :o). There were a couple stray people experiencing some of the guitars but that is only natural and that's how we fall in love with instruments. The employees have to listen to us lousy musicians all day on the job and I have to give them credit for enduring that and still maintaining a patient attitude. There were a couple employees who were willing to help last night and I really appreciated feeling like a valued customer. Special thanks again to Jon for showing me some great options and for assisting in my new purchase. read more

Some great sales associates here but if you pop in on the weekend to grab a few things and you get the wrong SA it can be a really lousy experience. The service was so bad I just walked out and bought the same gear online from another retailer for significantly less money to boot, but more importantly, zero hassles. read more

We came to Guitar Center to get my daughter a keyboard and we met MINO who helped us so much and found us the perfect fit. We're so excited to have found him and we can't wait to play with our new keyboard!! Mino was truly helpful and we appreciate him going above and beyond to help us! read more

This store has the absolute worst customer service. We walked in to buy banjo pics and were ignored by the staff stocking the shelves. When we asked where the pics were the response was surly but when pressed, he grudgingly showed us. When we tried to checkout he again tersely responded he did not work the register. Out of the four or five employees on premises apparently only one could perform checkouts. But because he was busy selling to other customers we ended up waiting another 20 minutes. Next time I will just go to Amazon read more

My boyfriend drags me to guitar center almost weekly. If you're also a victim make sure you guys go to Jacob! He's knowledgeable and efficient! Makes the process so much more enjoyable and easier. read more

Good luck getting a greeting let alone any assistance. Been in the store for 20 minutes and staff won't help anybody here.

Jocelyn made the whole process of purchasing my first guitar so smooth. She was so quick to take initiative and help me out without even having to ask. She worked so quick and efficiently. She was so sweet and I just had to come say thank you! I'll be back! read more

Guitar Center - Musical Instruments & Teachers Near Me - Lawndale, California

Excellent all around customer service... I've purchased all my guitars y percussion instruments y musical needs from here... And, I love My Marshall Ukulele!!! read more

Guitar Center - Marshall Ukulele y Mandle guitars purchased from Guitar Center. ¡Əxcellent customer service...! Thank you!!! - Musical Instruments & Teachers Near Me - Lawndale, California

Thank you for reaching out. I ended up going to the Cerritos location and made my purchases there. They were very helpful and friendly. I will be getting my next guitar there soon. read more

First things first. Came into the store to sell my electric guitar today and a man named Zach helped me out while he was clocking out! Went out of his way to help me out give me an estimate based on looks. Afterwards, a man named Jacob helped me with my guitar and provided humor to me along the way. After further more inspection on my electric guitar, he gave me great news that he can actually give me more money for the guitar! Overall solid experience and professional customer service that would go a long way. read more

Jacob has helped me out multiple times with all sorts of gear. Not only is this guy a shredder, but he as knowledgeable as he is tall (and he is TALL). Ask for him when you need help! He is friendly, and helped me find all the gear I needed. Also that other negative review about him is ridiculous. That guy needs to look at himself first and check his attitude. read more

Jacob was a dick. He doesn't help you with getting a discount or find a coupon. He said we have a 20% friends & family coupon, I said great, can I use that, and he says well you are not a friend nor family, I don't even know you, so no! What a dick! I would go somewhere else. No good customer relations attitude here! read more

This location is great! I bought a used guitar and had it shipped here. Ended up not liking it and walked in after a week and returned it without any issue. Nick was cool ask " Your not feeling it?" And processed my return right away. Nick has helped me few times and he is very polite and professional. I'll be in there this weekend to funs my axe! Thanks again! read more