Finally found a local shop that specialized in imports to care for my older BMW. Not. I had one issue with them that was not that serious, though insulting after my first 3 visits. I spoke with the owner, Mike and first he told me that each time before (they had apparently been keeping some "secret" track) I had been difficult or there had been a problem. I wasn't aware of any prior issues. But apparently, they were. Then he went on to tell me that I was a liar, lying about a specific receipt I had and "all they had was my word about my vehicles mileage" - when no, you have the receipt that shows the mileage when the work was done...he didn't even want to hear that- and then, the backhanded comment about all the other work I had done by BMW of Rochester being "cheap"; for that I got two things; a hollow apology and a don't come back we don't deal with customers that expect to be treated with dignity and honesty. Thanks Mike- better to find out now- and oh by the way, winterize my car, check and change all fluids, put snow tires on and do an all wheel alignment- means all of that- now just stick the tires on which is what I found out you did. I expect much more for my BMW and by someone who calls themselves a BMW Mechanic. read more
