The Zurich store is well-organized. The customer service is top-notch. They had a large selection of large classy bag. read more

The Zurich shop of this famous designer company is one of its largest. It offers an excellent selection of men's and women's wear, shoes and other fashion products. The traditional classic Gucci styles as well as more contemporary and modern lines are equally prevalent. From what I've seen, the scope of the overall selection as well as the designs of many models presented here are better than at Gucci shops in London. However, this store is almost always crowded with shoppers and the sales staff could be more polite and efficient. I never waited for as long as half an hour to pay for my purchases before at a high end boutique. Yet, the excellent choice of items offered here makes this shop definitely worth visiting. read more

Service is bad, in there its like a shoe store, just put on stuff you want and buy it or get out. Service is only made if you ask them, they wont approach you like they do at Louis Vuitton. But still: Products are great! read more

I was treated very badly by a saleswoman in Gucci Zurich. A year ago I ordered a belt and never heard back from them (but paid in the meantime). Finally two weeks ago someone contacted me from the shop and I said that I don't want something I ordered a year ago, and would use the money to buy something else. The lady on the phone was quite friendly and said to come to the shop. When I went, though, a saleswoman told me that I HAD to take the belt because "it's paid anyway", "it's one year old", and "it has nothing to do with Gucci Zurich, because it was ordered online". She wasn't even smiling by saying that, rather treating me like a teacher would treat a bad pupil. She also scolded me for not enquiring about the belt before. When I asked her what was the point in making a customer unhappy, she basically answered she didn't care. I hope other sales people are very different from this one. read more