My Husband and I eat oh yeah bars and we ordered 8 boxes from this company as our regular company was out of stock. They arrived in a flat rate ship box...the literally unboxed all 8 boxes (12 bars in a box) and shoved the bars inside so that the box bulged!! It is hot as heck outside and you send chocolate bars like this?!?! This is poor customer service. We have never received an order unboxed! Some items are open and some flattened. That is just nasty to eat. Sent an e-mail and the response was they only make a 10% profit so basically of well deal with it. Not how can we make this right? This is no way to treat customers! There was a scribble message on the outside that made no sense?!? I am seriously upset that they do not care how we got the items and will not stand behind their crappy shipping!!! read more

Guaranteed Supplements - What the heck does this say???? - Vitamins & Supplements Near Me - Santa Maria, California

Ordered 8 -12 count boxes of bars and they repackage them and stuffed into one flat rate box. Melted and bar packages were open from stuffing in box. read more

Guaranteed Supplements - Vitamins & Supplements Near Me - Santa Maria, California

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Purchased what I thought was the original Smart Sweets Gummy Bears (sugar free treat I eat one package of every night) recipe from this company but received the new recipe which has ingredients in it that make me ill. I stated on order in comment section to not ship if had new ingredients of Allulose and Monk Fruit in it, again, the picture posted on site had old ingredients listed so thought I had hit the "jackpot" of old supply. Called to state same before placing order but no answer so trusted they would review comments. Received large box (over $500 worth of product) with no label identifying company just "West Coast Fulfillment Center" so opened it not knowing what was inside. Requested return label sent and was rudely told it was my fault :(. Finally came to an agreement with man calling himself Cal that I should contact FedEx (who shipped to me) and let them know I did not order. FedEx would not return box as I had opened it (though I had to as label did not state from Gauranteed Supplements and I had no idea what was inside). Contacted Gauranteed Supplements again by email to let them know I could not return and would need a label only to be told I would have to ship at my own expense. RUDE!! I shipped the box back on October 14th to same address on label as instructed to do so by Gauranteed Supplements which was received at the West Coast Fulfillment Center on October 16th. It has now been 19 days and several emails to Gauranteed Supplements inquiring about refund to be told they still need to fully process return before giving full refund. I have made copies of all correspondence and even have a photo of what they (G.S.) had listed on their website the day I ordered which stated the old ingredients. I have disputed charge with credit card company but hate that this company, Gauranteed Supplements is so awful about customer service. I should have read all the online reviews before purchasing anything from them. PLEASE READ ALL THE REVIEWS ONLINE BEFORE YOU PURCHASE ANYTHING FROM GS. read more

I ordered vitamin on line and the package was lost. But the seller refuse to refund the money. Very disappointed.

Purchase a few bottles of supplements, price was good. Shipment went out quick too, but packing was very poor, all the bottles just dumped into an envelope. UPS made a complete mess of everything, 2 glass bottles completely shattered, glass all over and the rest crushed. I called the owner (he is a one man company) and he said "tough". Told me to file a claim with UPS, but since he did not take out extra insurance they refused to pay. Stay away from this crook, does not stand behind his poor shipping habits, must be an eBay seller from his business practices. read more

I placed an order for vitamin supplements on April 5, 2017 and received an order confirmation. After no update on my order, a week later I called the office with no answer. I sent an email inquiring about my order and still no reply. I called the next day he said the order would ship that day a whole 7 DAYS AFTER my order was placed. I asked him why the website's shipping policy says orders ship out 24 to 48 hours after the order is placed when it indeed takes 7 days to ship the order? He responds and says 'I can ship it today for you or cancel your order'. So, I opted to cancel the order and asked him how long will the refund take to post to my account and he hung up before I could even finish asking the question. He was rude as crap and I'll NEVER order from them again. read more