Our experience with Vanessa Torres and her supervisor Jim Brown at Guaranteed Rate was and awful one. Ms Torres was one of the most unprofessional people I have ever experienced. She lied to us, strung us along for months, and was completely uncaring to our situation. She would disappear for days, not responding to emails or phone calls, leaving us in a limbo on whether or not the closing on our house was going to happen or not.
When I reached out to her supervisor, Jim Brown, he was your typical salesman that told me what I wanted to hear but then never followed through with any of his promises.
I tell people all the time, if they are buying a house do not use Guaranteed Rate and if they are selling a house, do not accept any offers pre approved by Guaranteed Rate. I've even showed them some of Vanessa's very unprofessional emails that she had sent me. read more