Worst experience ever. I asked for an infant seat for my 8 month old from the airport. The driver arrived with a child's booster seat and said the dispatcher told him it was for an 8 yr old. Believing we had no other options, we got into the cab and he drove us home while I held my kid. I emailed the company from the car and explained the issue. After 2 days I had no response. I called the company and spoke to an individual who was incredibly rude: he made no effort to understand the situation and would not give me the supervisor's information. He also appeared to suggest I was an unfit parent for getting in the cab and hung up on me.
I emailed again and the supervisor called me. Though kind, he made an excuse for the employee's behavior, said he didnt have kids and doesnt like to offer childs' seats anyway. He also said he was unable to refund my money. He offered a discount for the next ride but I told him we did not want to use this company again. He also suggested this was on us for getting into the car and said no other company would offer us this good of a discount for poor service. read more
