If I could give 0 stars, I would. I'm posting this to make others aware and to advocate for anyone who may have lost their vehicle or been taken advantage of in a vulnerable moment. To be fair, the tow truck driver himself was amazing calm, kind, respectful, and patient. He handled my vehicle with care and showed real professionalism. Honestly, he deserves a better company to work for, because the issues I experienced were not because of him. The problems began once my vehicle arrived at GT Tow Service. I was told by the lady at the front desk (I'm keeping her name private) that they were charging $100 per day. When I calmly said that rate was not lawful or posted anywhere, she scratched it out on the paper and changed it to $30 per day. This raised immediate concerns about the legitimacy and consistency of their pricing. There were no posted storage rates, even though Missouri law requires them. Instead, the fees were handwritten, inconsistent, and changed depending on who you talked to. They attempted to charge extremely high amounts with no explanation and refused to provide a printed rate sheet. When I calmly tried to give them a written dispute and a legal notice of payment under protest, an employee (a very angry lady who is said to be the owner) took the document and threw it in the trash. That tells you everything you need to know about how they treat people. They also made it difficult to access my own vehicle or retrieve belongings something Missouri law explicitly protects. I had to involve police just to get the situation documented. People deserve transparency, respect, and lawful practices especially after a crash or emergency. No consumer especially victims of accidents or vulnerable families should have to navigate this type of treatment when they're already dealing with stress, injury, or financial hardship. I will be submitting all evidence to the Missouri Attorney General, the Department of Revenue, and other oversight agencies so others are protected. To the tow driver -- thank you. You were the only professional part of this experience. I genuinely hope you find a better company to work for. read more

The gentleman that towed my husbands car was very nice and informative. Unfortunately, the woman (I will not name due to privacy and respect.) who calls people about the tow was extremely rude and hung up on me when I was telling her our situation. The lack of empathy and customer service was terrible. I would not recommend this service if she is in office. She also told me that she was a manager but then had to ask higher ups questions and when I asked who she was talking about she said the owners daughter and then the daughter talked to the owner. Why would I have not just talked to the owner in the first place when I asked for the higher up? Overall, it was a sucky situation all around but it didn't need to be because of cruddy customer service. read more

I have used this company for all my business and personal needs. Everytime I call them, they arrive very timely. All the ladies I've spoken to at the office, have taken care of me in the most stressful moments I've had and very informative on etas and everything. Each driver I've encountered; very respectful, helpful, timely and great guys. If you ever are in need of assistance while on the road, GT is the one I recommend. read more

2 of they're tow truck drivers can flying through a qt parking lot at NE Parvin rd atleast 35-45 mph and almost ran into our semi read more

Gt Tow - Towing Near Me - Smithville, Missouri

"WARNING READ REVIEWS BEFORE U LET THEM TOUCH YOUR VEHICLES ! THEY WON'T TAKE RESPONSIBLE FOR DAMAGES HE CAUSES!!! The driver I have wasn't hateful just unexperienced he picked up me car from dealship that means put it on the flatbed of the truck ! " How You ask" Drove it !!! But when he delivered it at it destination he decided to bounds it off the flat while it remained in park ! So up and down hard enough it was make a loud banging sound an my wheel brakes were trying to brake free !! I yelled at him to stop and why is my car in park and not in neutral so it can roll off or better yet "DRIVE IT OFF" he kept on and told me he knew what he was doing been doing it for yrs !! This lead us to the owner wife Amy a want-a-be Boss she know nothing about tow a vehicle nor running a Tanning salon !!! Her and her partner in scams he says he a mechanic ! They both tried to talk to me as if I knew nothing about my ! MR MACHANIC while look underneath front of car at the bumper that the tow knocked loose bouncing the car so hard ! He said " Here's the reason the bumper is coming off there a part that goes here that holds the bumper up ! Lmao I told him NO that part is called a front under engine cover ( splash guard) it is only there to keep mud and water from getting up in engine ! WOW I truck a nerve because he started getting mad and telling me NO that not what it's called etc......on and on and she chimes in with her pack of lie like ,I wasn't there when was delivered and tow driver said I won't give him key to move or put it incorrect position to roll it off there's alot more to the immature shit show they were acting out with her making up lies as she disrespected me and him just not knowing parts on a vehicle and her agreeing with him when the grown-up Adult way of handle it would had saved me 45 min of listening to there idiotic excuses to why they were not going to take responsibility for there drive actions !! By the reviews and law suits against them !!! THAT FOLKS IS CALLED KARMA !! RIGHTFULLY DESERVE ! Losing business in two company she'll learn something about respect !!! Probably not ! There always good old KARMA % REAL !!!! read more

Ripped my bumper off! Got my vehicle marked as abandoned, while I'm on vacation. It wad parked on my own street in front of my house. Can't do anything about it. These people come and tow my car (hired by the city) and ripped my whole front bumper off. They don't take responsibility for their actions and the customer service lady that answered the phone was very rude and unprofessional. Don't hire them unless you want damaged cars. read more

Gt Tow - Towing Near Me - Smithville, Missouri

The employees of this business are rude and unprofessional. Their drivers are dangerous both in the vehicle and out of them. Drivers are aggressive into meaning towards women. The driver I had interaction with made me uncomfortable and broad daylight. If you were a woman do not call this business after dark read more

the worst company I've ever dealt with in my love. don't use these cockroaches. I go to jail my bond is $250.00 and my car to get out of tow is $441.00 almost double what my bond was to get out of jail. lol. the car isn't even worth $500.00. these people are cockroaches don't use this company ever! read more

I had a great experience with GT Tow! I had to tow a used car back to the dealer to return it from Smithville to Des Moines. It was a pricey round trip due to the miles, but understandable. I was able to ride in the cab because I had to finalize the paperwork with the dealer which saved me putting the miles on my other car and paying for gas. Everyone from the front office to the driver, Jake, were extremely friendly, professional and punctual. Wouldn't hesitate to call them again, but hope I don't need to for a long time. :) read more

You never expect anything to go wrong, but when something does your company was the first one that came to mind and coming to my rescue! I called your number and you answered immediately. Thank you for your FAST RESPONSE! Your driver was very calm and helpful during a stressful situation. The driver was very informative and made the whole situation easier. I appreciate the transparency in regards to pricing, and how you are there to help with any questions. BEST COMPANY IN THE NORHTLAND! read more

This was the worst experience ever, when I got there to even just see the car they wouldn't let me see it without paying, then they tell me I had to pay with cash only, something they did not tell me over the phone. They didn't even ask to see my id to verify it was even my car all they were concerned about was the money and then tried to charge me an additional $124.00 added to the quote i was given on the phone. After I paid they gave me the around for over an hour about getting my things out of the vehicle. Some little short man I'm assuming may be the owner came out to tell me that he had to eat then he'll get the car and ask me where was my tow truck driver. So now I couldn't even see the car without the tow truck! The worst service ever!! There's so much more I could say but I'm going to just leave it at this. They don't even deserve 1 star! read more

Worthless. My car was towed by them after they said they wouldn't. I showed up 30 minutes after they had my car. To claim it. They wouldn't work with me over anything. And then I had the retrieve my car off their lot myself. People were rude. My company used them numerous times for their service. My company won't be calling them again. Guaranteed. They have made me rethink the entire service they provided for us and won't be getting any more of my business again.​ read more

New year's eve a gentleman failed to yield resulting in a multi car accident. My car is very likely totaled. Here comes the sketchy part. GT Tow arrived first on the accident scene, less than 3 minutes after the wreck. Not knowing better, I allowed them to load my car on the back of their truck. I was never given a quote nor was any $ amount discussed. I also never received a written receipt of the tow with any of the information on how to pay and or what the fees may be. Fast forward to today I called about getting my personal stuff from the vehicle. I was then informed the tow bill was $700+ dollars, and they won't release any property until the bill is paid. Obviously this is a scam. I can't believe a company would even try to take advantage of someone minutes after a wreck that sent both me and the driver of one of the other vehicles to the ER. Word of advice DO NOT ALLOW this sketchy / shady company to tow anything for you. read more

Twice we've had battery problems which required a jump start or a tow. Called GT, they came quickly and got us going. Really nice guys both times. read more

I'm going to assume that the negative reviews were left by persons with a grudge or by mistake or by people with no insurance who don't understand that the only way these people get paid is when you pick up the car and settle the bill. If you're driving a junker and plan to leave it and not pay don't blame them for your problem. My wife was in a serious accident and the car was totalled. I went to get our belongings and showed my insurance info there was no problem. Actually they were so nice before I even gave my claim number I think they would have let me get my stuff anyway. And the posted price of $30 per day seems reasonable to me. In conclusion, forget the bad reviews, I'm happy as a clam. read more

Our car's front ball joint broke in a parking lot and the tow truck (Aaron) was trying to be so careful to not rip off the front end. He called in "Pops" for help and the two of them were absolutely amazing at getting the car up on the tow truck and off at the repair place. We can't thank them enough for all they did! AMAZING job and super nice guys as well! read more

I wouldn't even give them a 1. The tow truck driver was very nice and helpful! But then I had to deal with the office and owner. Very rude and condescending. Even the tow truck guy said to ignore her as she was screaming at me when I wanted to get my belongings out of my truck. After how I was treated the tow truck driver just got in his tow truck and took my truck directly to the repair shop so I didn't have to deal with her. I greatly appreciated him! Stay away from the company!! read more

This rip off company charged my elderly father-in-law $800.00 to tow a completely good drivable car to a shop 1/2 mile away....DO NOT USE THEM. read more

Horrible company. Always rude. Refused to tow a vehicle. Worse customer service in the area

This company is a top notch company and take pride in their work and dealing with clients. My daughter was involved in a very bad accident and they was more than kind and patient while waiting for officers to clear the accident site. I dealt with them on my daughters behalf after it was towed to their site and found them very kind and very understanding. They are our go to tow service from that point on and have used them for sons jeep. they are a great company and eveyone is very kind. highly recommend them. H. Zimmerman read more

They stated $320 for the tow on a Sunday and told us to pick the vehicle up on Monday and when I got there they changed the price to $400. They have this tough guy biker thing going on to intimidate ppl I assume. I argued with them for 2 days and the price eventually ended up at $360. I paid it to have the whole ordeal done with as I am not sure about the law and didn't want to end up paying thousands of dollars in storage fees. Typical tow truck company. Scum bags. read more

Once again these guys are truly amazing in everyway!!! Even though I have roadside assistance im not ever going to bother with that mess again..i will from now on just use GT Towing because they are for sure going to be able to get the job done!!! It took it 15 minutes for Eddie to come to my son and me right off the hwy!!!! No one else in all of Kansas City can perform the work these fellas do!!!!! read more

This company preys on the elderly. To go one half mile, they charged over 800.00. Do not use this company unless you are ok with predatory price gouging. When asked about the charges, they became defensive and hung up on their customer. Be warned! read more

I had my car towed there went to pick it up and they said they had hit it. I've had my car for about 9 months and some one else just crashes it. They fixed it didn't charge me anything. I just wish they would be more careful with the cars. Lady was very nice other worked there were really rude. Two stars because they fixed it and didn't charge me anymore but also they crashed a parked car so. Was gonna get a lawyer involved but I have college and work so I don't have time for anything right now. read more

these guys deserve all the stars!!! they got me off the highway out of a dangerous place and stayed with me while my ride came. walked me through how to go about everything and helped keep me calm!!! thank you so much for everything and i will definitely be calling the next time something goes wrong. read more

These people are nothing short of thieves! I was in an accident on a Saturday night. Keep in mind, I had just popped a car airbag with my face, and was in a stunned frame of mind looking out at my totaled car in the middle of the road. The driver Robert was there immediately, as he has a police scanner in his truck for quick action bottom feeding. He told me how GT Tow is affiliated with the city and on their list for tow work, which made me feel comfortable since I generally feel like KCMO is a pretty fair city, and surely wouldn't affiliate with a company using underhanded tactics. But I was wrong to assume this. Robert asked me where I lived and I said South Kansas City, so he said they have a tow lot in Grandview that he could take it to, Easy Peasy! I felt ok with that since it was close to where I live, and he told me he could drop me off at home along the way. Sounds good right? I'm in good hands here.. very convincing.. So he drops me off (in my driveway where my wrecked car could have easily sat till Monday morning, and it would have if Robert would have been forthcoming about their steep and accumulating storage fees), but then he proceeds to take my car 30 miles north to their Smithville lot. I found this out the next morning when I thought I'd be driving just a few minutes over to clean my belongings out of the car. He totally lied to me. The long and short of it is, they towed my car one time to their lot, approximately a 35 mile tow if you include taking me home (which would have only been 10 miles if he would have gone to Grandview like he said he would do in the first place). My insurance company picked it up there Monday. After 1 tow, and less than 2 days of storage.. the cost was $930!! This is not a typo, I repeat $930!! The Insurance company driver actually had to call for approval since it was so drastically higher than average tows. They are crooks! Do not do business with them! They are scam artists and will take you for all they can while you are in crisis mode just trying to get your immediate problems solved. If you are in an accident, it's an overwhelming feeling, but stay calm, and look on your insurance card. There is probably a 1-800 number on there for help in getting your car towed by a reputable company they already work with. I wish I would have seen this before trusting the first driver on the scene that spun a good web to make me feel like he was some kind of city approved agent looking out for my best interest. GT Tow is not that at all! read more

I locked my keys in my car with my toddler. They were there within minutes of hanging up with 911 dispatch. He had my car unlocked within a couple minutes. Didn't charge me a single penny. Completely professional. Definitely restored my faith in humanity today! Thank you! read more

GT Tow Service was contacted by my insurance company to pick up my vehicle after the first Tow company refused to show up. They contacted me immediately and arrived to pick up my van so quick I couldnt believe it. Kerry, the driver, took car of my car and got it to the shop for me quickly and professionally. I highly recommend these guys! read more

Miscommunication and then held us ransom to get our car back. Not the kind of people i want to do business with

We are a small company who needed help and GT services was the only people in the area to give us any. All other companies were just rude. G T towing was in fact friendly, knowledgeable And we couldn't be happier with them. Alissa in the office was extremely helpful. Thanks again read more

I really don't much to say about the actual tow. My daughter was in a car accident and in a crisis, you normally are open to whatever is available and there he was. The guy at the scene was helpful, quick and courteous. I didn't think about my car much afterwards because it looked to be a total loss and GT Tow seemed efficient. My issue is with the office staff. I walked into GT Tow's lobby 5 days later to retrieve my things and just moments before another lady came in. Why was my clerk so interested in helping the second customer who was swiftly being helped by another clerk? I actually walked out of the office after this woman who was there to do the exact same thing as I (sign a release, get your key to clear your car.). The rub for me was that the other customer was told that they would send staff outside to get her tags off the car and they did - quickly. The men were there when I drove by without the same offer extended to me. So after cleaning my car out, I asked for the same service. I was told it was up to me whether I wanted to get my tags off and she handed me a screwdriver. hmmmmm Look, I can't really damage their reputation any more than it already is. They have a 1.5 on Yelp and 3.8 here. But what I can do is share my experience and let you decide whether or not to use them. As a final note: I let the clerk know upon returning the tools that I was standing in the lobby when they sent men out to remove the tags from the other customer's car. She promptly told me that they don't normally remove tags so I repeated the same statement because you either do it or you don't. In this case, they don't if you look like me. read more

My car was rear-ended and no longer driveable. Gt towed the car to their lot, and when my insurance company tried to arrange to have their own under-contract vendor then tow the car to the body shop, Gt refused to release the car unless I was there in person. I live an hour away from the tow yard, and obviously didn't have a vehicle to get there in person. The insurance company couldn't get around their own vendor contract to move the vehicle. This meant a complete stall in getting the insurance claim resolved. Every other tow company my insurance company works with accepts an over-the-phone release. This tow company would rather inconvenience someone who is stressed out and in pain from an accident rather than lose a couple buck's worth of business and conform to its own industry's standards. Oh, but they WERE more than happy to accept an over-the-phone release when I gave in and called to have them move the vehicle to the body shop and then leave it there--without me ever showing up in person to sign their paperwork. It means a round-robin of refunds from my insurance company and a bunch of hassle on my part, but hey, the tow company is happy, and that's what matters, right? read more

Absolutely horrible. The driver was great but when it went to have my car picked up, the man at the office was horribly rude to both me and my insurance agent, and they made me drive all the way to Smithville to show them my drivers license versus taking paperwork via email/fax or accepting my permission on the phone. Huge inconvenience and rude service read more

A GT Tow truck accidentally hit my parked vehicle last fall. GT Tow did everything possible to make the situation right including fixing my car for free. Even six months after the repairs when I noticed a small mistake, they agreed to fix it for free with no hassle. This is a good business run by good people. read more

We were in an accident and the police arrived promptly with the tow company. The driver was very friendly and helpful offering to let my kids sit in their air conditioned car. He gave me his recommendation for where to get my car fixed. Didn't try to get any money and said insurance would work it out. His wife even drove me home. Such a blessing during a difficult time. read more

Ok so my vehicle was towed by GT tow. My vehicle had previously been in a accident and my front bumper was hanging off on one side. The morning my vehicle was towed the front bumper was still attached. I went up to get my vehicle and had it towed back home. However when my vehicle was towed back the front bumper was missing. I asked the driver and he said that he didnt know anything about it. The main reason I wanted my front bumper was for my license plate and my nice license pate cover. So I called to ask about my bumper and was told that it was deliever the way it was picked up.( Also I had photos showing my front bumper still attached before it was towed) I told the lady that it was not, she put me on hold and said that she was going to check. She came back and said that it was in the car. I told it couldnt have been because I had the keys when it was towed the door was locked. She told me to hold and then cam back and said that the front was attached. Again I said that it wasn't, she then said that she would look into it and call me back. After a week later no call back I called the office. A lady at the office was very rude and said that they did not have my bumper. That I could go to the license bureau and get a new one and also the license plates covers where like $2.00 at Wal-Mart. When I told that my license plate cover was more then $2.00 she said it was not her problem. After all the run around for just a simple apology or offer for reimbursement for these items for losing them. I asked for their insurance company information because I wanted to file a claim for loss goods. I was told that they we where not responsible and would not provide this information. They started to get very defensive and hung up on me. Finally I called back and spoke with a male claiming to be the owner he place me on hold (for 10mins) I hung up and called back. He answered and said that he was on the line with his agent and providing his agent with my contact information. I asked him how he had my contact infomation when he never asked for it? He then told me " its on my called id dumbass". I asked him to repeat my number that he had he did but it was the wrong number. I told him that and he then got defensive and yelled that he didnt care that he was giving his agent the number that was on the caller id. Bottom line this is a shady tow company that will not accept fault and turn the blame on you. Because the owner then claim that i was trying to file a claim aganist them for my damage to vehicle. After I had repeatly stated that it was for the front bumper and had said that my vehicle was damaged when they picked up the vehicle. All i wanted was reimbursement for my license plate and cover. And when I asked for their insurance information so that i may file a claim they became very combative and defensive like they had something to hide. So word of advice do whatever it takes to avoid this tow company at all cost. I have use my tow company it my day and this one is the absolute worse. (I wish you could give negative stars on yelp because they dont even deserve one star). Accept for the diver who deliever my car back he gets 5 stars read more

We are visiting here from Fort Polk,La and we needed our car towed to Audi, around a little over a half hour away. My wife said Matt who came to pick up the car was very courteous,on time and helped her out when they got to Audi. read more

Only reason not giving 5 stars is it took awhile for them to get to me (45 min at 7:30 am). Two driver was very kind and helpful. Went out of his way to accommodate me. read more

Here is an update...never hire GT Tow to do your towing...Although I am being told all tow companies are a rip off...here is the breakdown 200 for my car being "light", 100 for a wrench, 100 for a flatbed to put it on since it wasn't drivable, 92 for mileage, 90 for 2 day storage at their lot aka overnight, 75 admin fee, 175 for more towing from lot to repair shop. $832 Does anyone else find this outrageous? This was my mother-in-law's post on 1-5-2012. We are currently looking into this, as I think they ripped her off because she was injured and probably in the perfect state of mind to be taken advantage of. read more

Terrible! My insurance company arranged for a tow but these scammers arrived first! Great guy who towed it! I thought it was who progressive arranged. The office was horrible! The lady at the front desk was evil! Yelled at me said I was not whom I said I was. I explained I had no way to come down with proof of ID and release the car or fill out paper work as I had just been in an accident and was in the hospital! She told me to lower my voice I explained for the thrid time that she was yelling at me, speaking over me and I was simply speaking over her. I explained what I was told at pick up by their staffed drivers. She said that had nothing to do with the desk. I repeated they all work for the same company and it had everything to do with the customer! She snapped fine it is released! But she is not responsible! And hung up on me. Piss poor business if you ask me and I hope my insurance company does their due dilly and regects payment for storage as non of this would of occured had they let progressive do the towing themselves! Mind you you they prey on people who have been in accidents by listening to police scanners. Explaining why they arrived within minutes. Would never let them tow anything in real life! That is what many of us have insurance for! And why progressive has their own lot in lees summitt! With drivers! May this be warning to all you accident victims who are used and abused when you are vunerable! read more