just worked with a rep named Terri who was most helpful. this is very much appreciated with so many balls in the air on getting items handled for my daughter read more

It's so bad it's almost criminal! This company has paying practices that seem a bit unethical. Each month it's the same copy and paste email of the codes are wrong, then it's the code is out of money but then when I run the report, it still shows that money is there. Then I get excuses from three different people and it always seems that they're pushing the pay periods one to 2 times. They take months to take on preferred vendors. I think this company is running into financial issues and I would highly highly highly recommend looking somewhere else. I was shocked when I came on here to write my review and saw others having the same issues. Remember This is how they treat their customers with Special Needs family members! Yuck! read more

Payroll issues invoice issues they don't pay anyone. Hold you hostage before Leaving due to verifying budget amount before leaving. How does a company like this still get customers it's insane. You call you get voicemail no one ever answers all email tag. My son deserves better. read more

Payroll has many issues. They do not accurately deduct taxes from pay. When you call it is always someone different to speak with, that is not aware or familiar with your concerns to give you adequate feedback. Thanks to GT not reporting income accurately I received a huge tax bill. No they are not good at Payroll services. Need more professionals that know how to do accounting, payroll taxes and professional with customers and workers they perform payroll functions to They failed my daughter staff on many occasions, and do not pay on time and will not give a courtesy call to inform staff why they were not compensated. Horrible. Will lie to project their poor performances and lack of on the workers, instead of taking accountability for all they do wrong. read more

Delayed releasing payroll. If you have early deposit with your bank, forget it. If you call they don't give you a generic answer.very rude like you are a bother calling. read more

GT Independence cheats people in paychecks, employs nothing but liars, you are not called back, can't speak to anyone with any authority to do anything other than lie to you, and personally I believe they either sort paychecks or do not pay on time INTENTIONALLY. Think about it, they work in several states, dojo not pay on time therefore the money remains in their accounts for additional days to COLLECT INTEREST.. Doesn't take a brain surgeon to figure this one out. It is the ABSOLUTE worst payroll company the State of CT has EVER USED. read more

GTI was awarded the contract to pay for in-home services in Connecticut. They took over this function as a fiscal intermediary effective late March 2024. It has been nothing but one glitch after another with them. Not only do they operate a flawed and bug-infested online portal but they never accept responsibility for any of their mistakes. Instead, the staff either ignore calls and emails or they offer misinformation about the problem. They first blame to end user - the employee. Then they blame the Department of Developmental Services or the employer of record. The problem is that this company is more concerned with weaving a fairy tale about how consumer-centered they are. After all, the president has a child with a disability. All I can say is "Join the club, lady!" We all have loved ones with disabilities. That doesn't make you good at your job. Your job is to serve as fiscal intermediary, not arbiter of your personal philosophy of self-determination. You have failed in so many ways to uphold your responsibility which is: FIRST - communicate with employees about training to use your product. Communicate and train them on what paperwork you need. Employees get information in multiple ways - but they still need to get information. GTI does NOT communicate anything. They do not use email, they do not use mail, they do not send texts, NOTHING. They don't even send vital communications through the portal! SECONDLY - send vital information of payroll administration in writing to all employees - this should include a manual that is updated as your policies are revised. GTI does not provide a manual in writing nor do they notify anyone of changes to the portal or their practices until you have done it the old way and then, guess what? It's YOUR FAULT for not doing it according to the new SECRET policy/procedure. THIRDLY - follow Department of Labor laws. A person works, they submit a time sheet, the supervisor approves the time. Guess what your job, your ONLY job is? PAY THEM ACCURATELY AND ON TIME. You violate Connecticut labor laws every payroll. You NEVER learn from your mistakes, nor do you admit them. FOURTHLY - communicate if there is a problem so it can be corrected. If you don't do this, you leave employees unpaid and unaware of the problem. Then, when they call you, guess what you do. You BLAME THE EMPLOYEE. Horrific customer service. Remember - "the customer is always right"????? Listen to the customer - you are managing the most sacred aspect of the employer/employee relationships - compensation for work performed. LASTLY - Demonstrate honorable behavior when it comes to this vital work. Your incompetence has put thousands of people with disabilities at risk of losing the people who provide supports in their homes. HOW DARE YOU talk about self-determination or independence when your poor performance and horrendous customer service threatens their very safety. I only wish every person who has had the misfortune to have GTI inserted in their lives would start by: 1. Writing to Governor Lamont and telling him that you are a taxpayer and you know that State taxpayers dollars are being wasted on this contract. We don't want substandard performers. 2. Writing to the Union and telling them that they made a very big mistake bringing GTI into Connecticut. They did not and continue not making sure that employees get the best. Evidence detailed above. 3. Writing to Commissioner Jordan Scheff of the Department of Developmental Services and Commissioner Andrea Barton Reeves of the Department of Social Services. Tell them directly that GTI MUST GO. 4. Filing a complaint with the Connecticut Department of Labor about the GTI violations of labor laws. It is intolerable that people were not paid for hours they worked last week because of a glitch in the GTI system. They state that they did not have the budgeted funds when, in fact, the case managers confirmed that the money was there and was always there! The money has still NOT BEEN PAID TO EMPLOYEES who depend on it to feed their children, pay car notes, pay their rents, etc. 5. Writing to your State Representative & your State Senator to tell them to do the right thing - bid out the Fiscal Intermediary function and select at least 2 FI's so that people have CHOICE - remember that little word? Tell the legislators that State funds are being misspent on a nonperforming contractor. Do something. Do it today!!! GTI must be stopped. read more

Customer service is abominable. Very lo h hold times. When I have to leave e a message no one e er calls me back. Delays in paying aides. Very stressful. Even the CEO cant bd bothered to call back to intervene. read more

terrible company to work for never paid on time or if at all. Getting someone on the phone impossible. Going into the office to make a complaint or get paid fixed doesn't make a difference. Department OF LABOR NEEDS TO INVESTIGATE ASAP read more

Terrible! Slow!! unresponsive!! Contact by them are few and far between. I would use a different agency

Rogelio Castro Vargas has been super helpful during the entire process. Always available to answer all my questions and point me in the right direction. This company and their system is very different than what I was used to in NY and he took his time and explained all to me. He is very friendly, helpful and knowledgeable. Thank you, Rogelio, for all you do and continue to do for the many people that work for GT Independence. read more

Bad customer service, always having trouble with payroll, inappropriate payment. Bad service at all .

I operate a small business in CT and GTI is the fiscal intermediary for all of my clients through the Department of Developmental Services. They fail to pay invoice on time if at all. I am constantly calling and emailing over past due invoices and I receive one excuse after another. They won't pay late fees but they won't pay on time. Its only after I file BBB complaints do I get traction. They don't do anything to fix their mistakes. They are mismanaging state funds. I am owed over $5k which means I can't pay myself. It is absolutely disgusting. I just filed another complaint with BBB after waiting another full month for them to pay invoices back to July. I have one client I have been waiting on payment for a year now... This is fraud and they need to be investigated. read more

Editing my review after reading the many other reviews of underpayment/ not processing rate changes... Now I'm going to say it out loud. THIS COMPANY NEEDS TO BE INVESTIGATED FOR MEDICAID FRAUD! Because it's either fraud or total, utter incompetence which they don't give a damn about resolving without threatening them with legal action and staying on top of them constantly. And they still won't resolve it all, even then. Now my original review: GT has been the payroll provider for my medically complex minor child's caregivers for years. In July we discovered a payroll issue which led me down a path of auditing payroll for our team (approved time vs. paid time vs rate paid). We found several errors. Over a period of weeks (and far too much of my time, very frustrating phone calls and emails) they remedied all but one error. We uncovered that back on 7/1/24, while they acknowledged that an employee had a new pay rate fully approved, they did not actually make the full rate change, underpaying her by $1.34/hr for a year! We have the proof. They have acknowledged the issue, it's 100% their "error". They have finally issued retro pay (which I still need to verify for accuracy as soon as I can carve out time) back to 1/1/25 but REFUSE to correct the pay back to 7/1/24 when the pay increase was authorized (and acknowledged by GT) as effective. This is illegal. I'm taking it up with the NC Medicaid Ombudsman and legal counsel. I want this on record with the BBB as well. The denial of the 2024 retro payment came AFTER I began the process to switch payroll providers. *Note: I am still reconciling the exact balance remaining along with verifying what they paid out to 1/1/25 is accurate - this is very time consuming due to their poor reports available and I lack "extra" time in my life. The impacted employee was our primary caregiver in 2024 who worked the largest number of hours. read more

Rogelio Castro, is so unhelpful never answered or returned phone calls, worst customer service.

Great people lovely and nice peoples kind and easy to talk to resolve the problem you have gives you confidence and patience with you and your time read more

Sandra Morales made this process super quick and very easy. She was patient and made sure to stay on top of the situation. Y'all want someone to get the job done ? It's Sandra without a doubt. read more

GT failed to adjust my caregiver's rate pursuant to the budget approved by the regional center and now they won't pay the caregiver the rate as of the effective date of the regional center's plan, but it has to work around GT's financial system which is the month they realize their error, placing the client on an employer-based plan on a potential labor/employment dispute with the caregiver in a litigious state like California, unless we pay the difference to the caregiver which is $488. read more

Excellent !! I cant say enough good things!! A human actually answers the phone and they all are wonderfully trained instead of guessing answers. My checks are always on time and if there is an issue with the a timecard submission, they call you so you can fix it before payday! I left iLife cause they never paid me or anyone else! Whatever you do dont go to iLife read more

They suppress reviews on other platforms since I am not able to see my review I made when I look under other accounts. 1. Customer service is non existent. They do not respond to emails or call you back when you call for questions. I've literally sat on the phone for hours and not gotten through to anyone 2. Once you are enrolled the enrollment specialist is not involved with anything. They were the only responsive person during this process. 3. I am my sons caregiver which means he lives with me and I am unable to work outside jobs because of his level of care. It's been over 30 days and multiple calls to them and they have not entered all our payment codes. 4. I really hope MD cancels their contract. We literally use this service to pay our bills, this isn't extra money for fun and you all are being paid to provide a service but instead are putting disabled people at risk of harm/homelessness etc by your lack of accountability 5. This company is allegedly started by caregivers of disabled family members. They should know first hand how hard this is. read more

Terrible non-existent customer service. They don't reply to your email. They never pick up their phone. And they never return your call if you leave them a message. Terrible company read more

Prior to this review, I would have given GT Independence a two star review, based on similar difficulties I've experienced and that are expressed in previous posts.However, now I'm giving a 4 stars due to Coushatta Seymore. I would give Coushatta 5 stars, however, I'm considering the whole organization, and am hopeful that under her direction, operations at GT will improve. Coushatta is a true professional! She listens and she's so efficient; I now have confidence that whatever issues arise, she will fix them in a timely manner. She is kind, smart, helpful and a true GSD individual. GT, do whatever it takes to keep her. read more

Issues with payroll. Issues with keeping records. Only Ms. E.P. seems to know what they are doing. I hope things get better. Mikeb read more

As another customer stated the only reason I am giving GTI one star is because I can't give zero. This is just one incident - there are so many more - but this one is laughable. I completed the Open Futures course that is required to become a Direct Support Professional. GTI is aware that I have completed the course as they have a link to this information. Instead of issuing payment they are asking me to get this matter signed off by my abusive ex-husband as he is a co-guardian. He has no knowledge of the coursework I have completed nor any way to verify it was indeed me who completed the course work. I am actually on the phone now with GTI waiting for supervisor - so far it's 25 minutes!!! In response to my outrage I was then told to get DDS to sign off on this coursework - but DDS is NOT legally permitted to do this... unbelievable run-around - and this is only one small matter....Unfortunately there is no option for an alternate Fiscal Intermediary. And these people promote themselves as kind, user-friendly and so on. read more

The only reason I gave one star is because I can't leave zero. This company is an embarrassment to the needs community. They regularly ignore problems, hang up on people after they put you on hold for hours, and with just outright not pay staff. They demand you send paperwork then never update their records, them tell you that they didn't receive them. When confronted with proof they will still have an entire month to even attempt to fix the issue. They are the most unprofessional and worthless company I've ever dealt with, they should be shut down and have an internal investigation. The DDA doesn't care and neither do they, if they did we wouldn't have to deal with this mess. read more

I have been shorted months of pay. Still waiting on backpay in addition to getting shorted. Was told a month ago I would be getting a welcome packet but still nothing. No direction from company. Getting to the point the headache isn't worth the money I MIGHT get. Never knew hourly pay rate till first paycheck ( that wasnt supposed to be my first one ) between the headaches and the fact this job has cost me more than I have made thinking of finding someone else that keeps their word. read more

Awful customer service. I have been calling/ emailing since April 29. I can never get in touch with a person. I submitted tax papers to have additional withholding for state and federal. On April 29th 2024. They still have not taking the additional withholding out . Noone calls back when you request a call back. I have currently been on hold for 45 minutes. My next call will be to my state representative. This is horrendous ! read more

The service suck. The response time is unacceptable. They get paid through Medicaid but do not pay their workers on time. They give you the runaround's when trying to reach someone with information that can help you with. Horrible customer service. I wouldn't recommend this business to anyone. They pretend to care when in reality they only lookout for themselves. read more

Ongoing issues since moving from prior fiscal intermediary 10 months remain unresolved. No access to reports, hours on hold with no promised returned calls or follow up. Caregivers not getting paid for weeks and weekly payroll errors from dropping direct deposit and issuing multiple paper checks to unresolved app, portal issues and temporary codes that don't allow caregivers to record hours. While every employee who does try to help is friendly & courteous they are unable to resolve issues or escalate them to someone who can resolve them. Hundreds of hours on the phone over the last ten months with no resolution to ongoing issues. To be fair one of the CT state agencies DSS has also not approved some of their budgets that are waiting renewal and approval for the last 7 months which leads to additional errors for caregivers who are not getting paid and employers of record losing staff. read more

On hold forever , no one responds to emails you always have to do the callback feature however they do callback

This company is very professional and I would recommend it to anyone.with every call made it was handle very professional. Ms. India was very professional and helpful. read more

I'm giving GTI a good rating due to an issue that my caregiver had with her portal and Miss Lorraine and Leslie Hoffman from the DC office assisted us in troubleshooting and resolving the problem in a professional, well informed and speedy manner. Whoever is responsible for their level of professionalism and their high level of customer service is to be commended. read more

if I could give negative stars I would. I worked here for over a year. 95% of my pay checks were late and missing money. I would have to call every other week just to get paid. Calling GT is also very inconvenient, putting you on hold for over 30 minutes. Avoid this terrible business. read more

Just wanted to thank, Kenneo Jeffries , she is the best broker I have been dealing with so far,shes' very hands-on and cares about her clients ,and we appreciate her thank you, Miss Jefferies my dad and the family appreciate you. Keep up the good work.. read more

Extremely unreliable and uncommunicative. In the 4 months since taking over payroll there have 12 issues with my pay. That is excessive

My son is the participant and due to some bull shit beyond his control or his staff, his staff only received half there pay this week and as his representative and Personal Support work, they didn't me any thing. They are liars trying to say my son's account is locked by DDA. My son's account is still active. We are going with another FSM because they are full of it read more

There're the worse thing that could have happened to us. Horrible customer service and I've been without help for over a month due to there error and no one has called to fix it after 15 calls and text! read more

I utilize GT Independence for account management of my self directed program. Since the inception of my registration there have been numerous issues revolving around payments, I should say non-payment, to my caregiver. My caregiver provides services for my handicap son, working 40 hours a week and her hours and mileage are electronically submitted each day. Over the past three months there has been over 6 issues relating to failure of payment for hours worked and non-reimbursement of mileage. Additionally, the required service code needed to record my caretakers hours was removed, even though GTI had the new budget documentation for over two weeks before the ending date, which they acknowledged had been approved. The hours I have spent providing copies of their own documentation to validate their failure to make payments, coupled with the numerous phone calls (mostly left unanswered) and emails has resulted in my lost of work time from my job. Anyone considering using GTI for any type of financial transactions I would highly recommend them to look elsewhere. They have no regards for assisting the handicapped community, holding personnel responsible for their failures or addressing concerns of individuals utilizing their firm. read more

This company is a disaster. Great marketing but terrible -- and I mean TERRIBLE-- delivery. I am in charge of a client of theirs and 4 caregivers in CT. Payroll is frequently wrong, and it is increasingly difficult to get thru to their 800 # - probably because they are getting overwhelmed with complaints. Their system randomly changes the hourly rate of pay, unheard of in computer systems. Rates of pay should be locked by contract. On their smartrphone app, the codes for services provideed periodically disappear resulting in a provider not being able to record services. The solution? Call them to straighten it out. Good luck with that. I have a background in computers, and their system is... welll, if I express myself here, this review won't get published. read more

terrible organization! unethical! takes from the under privilege by receiving non profit government grant funds to operate their shady business. meanwhile they refuse to disburse the funds to the recipients; the care givers to receive payment or the patients receiving care. this organization is running a shady business, need to be investigated in and shut down. holly carmichael, ceo, refuses to address on going payout issues. her and her team has avoided every opportunity to release a statement to the community to ensure a resolution is under way. meanwhile has all the time in the world to look at the honest terrible reviews on google and have her team write falsified good ones. from experience, i believe the negative reviews because the people are hurt from the poor services, not being compensated and games here. now that i have your attention, fix the issue so you don't have to write fake positve reviews to make up the bad ones. if zero star was an option, most of us world give it zero for the reviews. there are patients who are currently supposed to receive meals on wheels and haven't received meals in months. caretakers of care patients have not been condensated for a full month. in hard times like these, gt independence, is taking an advantage, applying for grants, receiving them and not applying them accurately or honestly. they are misusing the government funds as an effort to get rich, breaching their commitment to serve the community. for some managed/contracted under gt independence organization, this is their only source of income. pay the people and stop misusing tax payers money and government grant funds. we don't want to hear excuses anymore. take accountability, stop stealing goverment funds, being deceitful, fix the issue asap! you are losing integrity!!! @usdepartmentoflabor @betterbusinessbureauserving connecticut @arunanarulampalam @hartfordfoundationforpublicgiving @ag.fraud@ct.gov @wsfb @wtnh @fox61news @nbcconnecticut please investigate. thank you! read more