staffs are ridiculous and extremely RUDE!Especially a tall Spanish lady with a short hair&wearing…read moreglasses(probably she is one of the manager)One of my relative does not speak any English and unfortunately she has a accident last weekend at midnight. I went to their office with her on the following day to report a claim. I keep tried to explain to the staffs my relative really does not understand any English so how can she spell an English word? Later, a Spanish lady came to us. She repeat the same shit with an extremely RUDE attitude(keep asking why my relative cannot spell a street name)She said"u r with us already one month and u can't spell a word?" WHAT?EXCUSE ME?Fxxk off! I swear to god I will not do business with State Farm any more!

the first person you see when you walk into a building usually sets the tone so was the case for my…read moreexperience at the State Farm. When calling the 800 number to switch my policy they directed me to the "closest office" which happened to be in West Delray more than 35 minute drive from my home, when i found out i woukd have to drive there for a walk around inspection, I called to find out if I could have an inspection done at a closer location I was told yes given this address and told to go ahead. I took my lunch break off of work as I was told it would only take a second I was greeted by a very rude lady named Linda who refuse to do it or ask anybody to walk around my car noting that there were no dents or scratches because according to Linda my insurance agent needed to fax over a form. she said nobody at the office could do it at that time I said ok thank her left called my insurance agent and for me there was no fixed form that needed to be filled out they never heard of that before and I instantly knew she just didn't want to deal with me. just because I didn't sign up at their office she informed me that they are independently owned and they would only do that as a courtesy they're "not even supposed to" I called State Farm they said this is not true different locations do courtesy inspections all the time.... I don't see what the big deal was I ended up completely missing my lunch that day because a rude receptionist couldn't be bothered I had to take another day leave work early and go have an inspection done. This cost me $ and time.... the girl that did my inspection was very pleasant that's the only reason why I gave another star, she was a sweet heart...... but first impressions are everything .....keep that in mind Linda.

A huge thank you to Martin Rivard and his team for their invaluable help. Martin resolved a complex…read moresituation with my insurance company (Frontline) very efficiently. It's reassuring to have an agent who understands the needs of Canadian homeowners in Florida and speaks our language. I highly recommend this agency!. Pierre Nader

Rivard Insurance has given me the runaround about getting a $175 home insurance rebate since…read more8/25/20. I even hand delivered all documentation to them to effect the cancellation. They never fowarded the paperwork on to the main insurer. They don't return phone calls and are not customer service friendly. I would advise never to use them as an agent. Now I am working directly with the main insurer. The main insurer seems willing to help and I am optimistic. No thanks to Rivard Insurance.