Keisha is seriously amazing. Every time I have a problem, she finds a way to fix it fast. Shes the kind of person you can always count on to make things better. I can't speak highly enough of Keisha honestly. She has an incredible ability to resolve any issue I bring her way--quickly, thoroughly, and with a calm professionalism that puts me at ease every time. No matter the complexity, she approaches every challenge with insight and care, always delivering solutions that exceed expectations. I don't know what I'll do without her. read more

Gross mismanagement. Insulting remarks when you ask ligitimate questions regarding misplaced fees and wrongly accredited special assesments and regular maintnance fees. The customer service is dreadful. Robert C. read more

One of the worst property management firms in Florida. They were always increasingly HOA dues and the accounts are questionable. Be careful with them. read more

They consistently inflate association fees by hundreds of dollars. They no longer give you the papers to vote on the association fees. And, I still don't have the key to the pool. read more

If I could give minus 5 stars, I would! Absolutely appalling service again and again. They mess up the accounting and don't fix it yet keep sending letters about monies owed when it's THEIR mistake! They never respond to emails. The out-of-hours emergency service number doesn't operate properly. They've never responded to ANY of my numerous emails about it. I wish I could get rid of this astoundingly incompetent joke of a business. WARNING ... IF YOU HAVE A CHOICE DO NOT CHOOSE GRS MANAGEMENT! read more

There is zero security. Entrance gates are broken are malfunctioning most of the time. That has made it easier for thugs to hang out at our parking lot where even shots fired have reported due to GRS failure to implement security measures at our condo. I have witness outsiders driving unimpeded through the gates in pickup trucks and dumping lots of outside trash in our dumpsters that we are billed for and then driving off. And that , not once but many times, all due to lack of security to stop it. But what do they care? They don't live here, we do. GRS read more

Merecen ir presos todos somos las de 300 aptos cada uno paga más de 710 dólares mensuales y no hacen ningún arreglo todo esta dañado se roban el dinero y ahora x la certificación quieren cobrarnos todo esto extra de reposo hacen las reuniones en horario de trabajo para que nadie asista la reunión pasada todos hicimos preguntas y ellos no tenían respuestas la junta esta compuesta x 5 personas que son dueños de la mirad de los aptos somos la minoría y por eso cada vez que votamos para sacarlos perdemos. Estamos pagando una renta completa solo en asociación y arreglos ponen cosas que ni siquiera arreglan o compran para rellenar los gastos compran Cosas y aumentan los cobros para q las cunetas les den denuncien no se dejen seguir robando ya salimos en las noticas pero no es suficiente el que sepa de esto lea y denuncie read more

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Horrible service, they never return calls or emails unless you contact the owner. Would not recommend to my worst enemy.

It's first time in my experience i have such unprofessional service from GRS management. Lisa Hoffman, who manages Tiburon II community, completely ignored my emails and phone calls. Im a real estate agent with 7 years of experience. I was representing the clients who applied for rent and never got direct reply to any of the clients request. Lisa also disrespected the owner's agent and replied only to the owner excluding from the email chain the owner's agent on purpose. On multiple requests to stop doing this she continued this practice. This is a very unethical behavior not acceptable in doing business. Shame for the company!!! read more

I have been waiting for a response for over two months. During this period, I have submitted the same request three times on their website (ticket) for an issue I have with my parking space. I have not even received a call or an email stating that they are reviewing my request. read more

My experience with GRS Management was great they are very cordial and professional. The ladies in the front desk are quick and very friendly. The highlight of my experience was Lesly she was the one who processed my application and she went above and beyond to help me and my family move into our new house in time. We will be forever grateful for her support and valuable assistance. read more

My experience is related to the management of our condominium in Miami Lakes... trying to get a refund for a job completed months ago is IMPOSSIBLE. I can't assess if this is an structural issue, management issue, character issue, training issue, or a combination of all of the above. The least effective "team" I have came across in a very long time. I spoken to clerks, manager, I am trying to reach the "board" now, as apparently there is some "inconsistencies" on the information I am being provided about "status"... either "check is in the mail" or system shows as "not yet approved". I am not normally out of words to describe inefficiencies, but this team takes the trophy when failing miserably to manage customer expectation and/or deliver adequate results. I have e-mails showing dates and people involved if anyone would like to dispute or review these facts (or "mismanagement") from GRS Management. read more

GRS has been managing my community in Miami Lakes for over 20 years. I wouldn't trade them for anything in the world! With years of experience and friendly staff, it is always a pleasure working with them. Maria Barrios and Xamantha have overseen the community for almost a decade and I have had zero complaints. Definitely recommend them to any Board members in search of a new property management team! read more

Una compañía con el servicio más pobre y fraudulento que se a podido ver en Managemt company el servicio al cliente es nulo o cero el soporte es cero y cuando menos piensa se van y te dejan tu propiedad llena de deudas por su mal trabajo read more

Today once again my sprinklers have been on for over 4 hours, this occurred a month again, I was told by GRS that the problem had been resolve, we'll apparently not they are still on washing away the sand from my pavors! and no one is on call to even look at the problem, this is not the customer service experience i expect from any establishment or man Company ! read more

Another Issue GRS, Targeting. Funny that everyone in the complex can have welcome signs and cheer thoughts on outside walkways or on their doors, but when It comes to my OWN house, It's an issue or matter, Feel like being targeted again. My patio is clean and organized as a patio should be, but some people here in a countryside village have their patio look like a war zone or from a 3rd world county, just pack with materials and stuff, plus screens need to be repaird as well. I got a letter in the mail and ask WHY ?? Wonder how long there going to take to answer ?? There take your money but as for being responsible NO WAY ?? big mistake with GRS , Been a nightmare ever since,, read more

Horrible experience. All the owners at the Villaggio in The Grove in Coconut Grove Miami hated this Property Management company, including myself as a previous owner. No one responded to you emails in a timely manner, if you were lucky, you'd get a response back from 1-2 weeks later. Maria Barrios is the owner of GRS and that's a horror story in itself. You call her office to speak to her and she's never available. You leave a message with the front desk, she never returns your call. You try her cell phone, she never answers. You send her a text, she never replies. Why anyone would give GRS their property to manage is just as confusing. I sold my property back in November 2020 and it is now February 2021 and they continue withdrawing Monthly Assessments fees from my. checking account. When I ask them why, they eventually reply saying "it's not our fault". Avoid GRS like a plague. read more

Horrible Management company, they won't call you back, if you have a problem with payments , the accounting dept. won't call you , they won't solve your problem, it's ridiculous. They do not care about the residents all they care about is collecting payments. Maintenace payments always go up. AVOID GRS . read more

This company does NOT have any customer service nor do they have common sense ! They are bringing up things that have existed in my house since before I purchased the house over 7 years ago. They don't follow up on any emails or on any phone calls! So frustrating dealing with them read more

Very bad work GRS. The pool has been closed for over 5 months. Palm trees and bushes are not pruned. They increase HOA every year and where the money goes. I park my car in my place within 7 years and blocked it for me and charged me 90 dollars .They did it very quickly. And the pool they couldn't fix it in 5 months. They do nothing for our community. They are just collecting money. read more

They removed our phone number from the building call box WITHOUT NOTICE (stuck outside my own apartment for an hour) because they did not have an application on file for a property that was purchased 4 years ago. read more

Unfortunately, I have to agree with other reviews here. I own a condo in a building they manage and they clearly don't value owners as valued customers. They have horrible customer service and it is clear why complaints have been filed with DBPR. If you are a condo board member looking to hire a management company, look elsewhere. read more

Sad to go out of my way and write a review. If an emergency happens in A condo you own. There's a phone number that you need to leave a message but there's never a call back. So what happens, need to defend yourself. Possible next time will call 911 and report that a main water pipe broke. They should have better communication with owners..... read more

Where to begin.... I first came into contact with GRS management when i needed to move into a property they managed at Coconut Grove, they told me that i had to apply first and give a REFUNDABLE 500 dollars deposit, and a non - refundable 200 dollars deposit. I moved out the property on March 22 and gently wrote them an e-mail asking them for my refund, at first they told me that it wasn't 500, but 200 instead, which i ACCEPTED even though i wasn't told that when i applied for their property, then they told me that it would take up to 6 weeks to get my deposit back. It's been 6 months and i haven't got my money back, every time i write them they come up with some excuse. Hell is going to freeze over before i recommend a company like this one. Totally unprofessional and disrespectful with their costumers. If i could give them negative stars or zero stars i totally would. This has been a total nightmare! read more