My service agent was fabulous. He walked me thriugh rthe entire set up process for autopay.

Huge shoutout to Allan Miranda from GRS Community Management! He helped me get my HOA account set up quickly and made the whole process completely hassle-free. He was super friendly, efficient, and took the time to walk me through the online portal step-by-step to ensure I knew exactly how to navigate it. It is rare to find this level of patience and dedicated customer service. Thank you for the amazing support--five stars! read more

The representative who assisted me was extremely helpful. He was patient and detailed in his explanation and directions.

Hi good day to everyone. The customer service at this business was EXCELLENT I was extremely frustrated because I was unable to get my account set up but the Customer Service representative Monserrath Gonzalez Was extremely patient and very knowledgeable. I was able to figure it out and make my payment successful. I thank Monserrath for delivering such good quality Customer Service read more

My Husband and I are not very computer savvy so to speak so we have had difficultly in registering on the various sites. particularly this Portal. However today I spoke with Yania Orozco and she guided me through the process succesfully. she was very patient with me and kind so I will give her a top star rating. read more

Re:Ms Angela She took the time to assist me, patiently answered all of my questions, and was very helpful throughout the process. She understood my concerns and provided me with the solution I needed. I truly appreciated her professionalism and willingness to help. read more

Johnny was the most pleasant and helpful representative that I have experienced anywhere. Many Thanks!!! read more

Allan was knowledgeable , professional and patient in solving the issue related to incorrect information on my account. I sincerely appreciate his understanding and ability to guide my through the resolution. read more

Very helpful indeed thank you Fransico and he also connected me with my new property manager for Atlantic Grove named Celia and I spoke with her and she was very nice as well so I'm very happy and thankful for the help from both of them. read more

The service was great. Not a long wait time. Mrs. Orozco was courteous, informative and answered my questions effectively. read more

All good- easy to connect and dealt with issue without any delay. Nothing more to say - just totally satisfied

Mr Francisco Diaz, He answered all my questions. his elp was to the point. keep up with your good work read more

Allan was super helpful to get me set up with our new association! He walked me through the website and told me all about its features! Very happy with all the help! read more

Allan is smart and get the job done. He took the time to assist me. I appreciate his help.

After a pretty negative experience with GRS, Yania Orozco was able to step in and help. Calls and emails went ignored but when I finally got Yania on the phone, she cared enough to help get a Certificate of Approval for my buyer so that she could close and move into her new home. I wish GRS's entire staff cared about people and their job the way Yania does. read more

Franciso asked all my questions and this is the third month I have been dealing with payment issues on my account. He was patient and extremely detailed. I appreciate all his time and resolving this issue. read more

Yania was very helpful, she was quick to respond to my request. Great customer service.

Yania, my contact at GRS, was courteous, knowledgable, prompt and professional. A pleasure to deal with and she solved my problem.

The front office was so helpful. Mrs. Matzerette was patient enough to provide the information I needed. She was very kind. I immediately was emailed what she promised. read more

I was having issues with my call box and Allan Miranda from GRT got everyone needed to resolve the problem.

She was very helpful. She made sure my problem was worked out. Very pleasant and professional.

Yania was helpful and went the FULL distance to help and resolve my question. I probably wasn't talking to our Waterford at Aberdeen team support group. Everyone, no matter who, seemed important enough to her read more

Yania went above and beyond to help me resolve my issue which I very much appreciate!!! Instead of saying it is what is is she went outside the box and went the extra mile. It's refreshing to be able to get help from someone who actually cares about what they do and realize the importance of helping when it comes to finances and reviving the proper help when it comes to a high end property :home customer service / financial Inauirt being expedited. Thank you!! read more

Today, I stopped by GRS Property Management fully prepared for the usual HOA experience: attitude, bureaucracy, and a strong sense of "please take a number and lower your expectations." Instead... plot twist. I was pleasantly surprised by the receptionist, Farhana, who greeted me with a huge smile and was genuinely a pleasure to deal with. She didn't just point me toward a stack of paperwork and wish me luck; she immediately involved Connie Angrisani to review my application and check whether any documents were missing, so the approval process would go smoothly. Both of them were extremely helpful and, even more shocking, genuinely wanted to help. No eye rolls, no sighs, no "that's not my department." Just professionalism, efficiency, and kindness. This is absolutely not what I'm used to when dealing with property management ... and I mean that in the best possible way. Well done, GRS. You've officially raised the bar. read more

I've read every single one star review on the board for reviews. Every single review was absolutely on spot. I would give them less than one star rating, but obviously you cannot. This company is the worst. We've been here for approximately six weeks and nobody has come to our rescue with anything. If it was up to me, I would fire everybody in that company and we hired a competent people. It's a shame that 55 and older people have to go through this since we are an adult community. Instead of spending our days relaxing we are doing nothing but becoming more and more aggravated to this day no one has helped us with any issues that we have. horrible experience since we have moved in. stay away from this company. PS they still can't figure out what our HOA fees are. read more

"THE WORST"!!!! It is hard to imagine that with the level of unprofessionalism, this company is still allowed to conduct business in Palm Beach County! We are in a 55+ community and are consistently being abused and tormented by this company! They answer no questions, solve no problems and blame everyone but themselves for their unacceptable incompetence!! STAY AWAY FROM THEM AT ALL COSTS!!! read more

The absolute worst. If you're looking to hire a property management company STAY AWAY from GRS. The most unprofessional business I've ever dealt with. I don't trust them at all. Too many things to complain about. Just stay away!!! read more

Allison was very helpful, knowledgeable and answered all my questions. she was a pleasure to deal with.

What can I say? I deal with many associations and I must say the manager Williams from the Crossings in Boynton Beach is extremely courteous, knowledgeable, and helpful with any and all questions regarding the condo the association, the government docs and the bylaws What an asset to the community and wonderful communication Fantastic read more

It took them 6 months to get my deposit back. I would never want to do business with these people.

Since being with GRS in less than year we are on our 4th property manager. this was all by GRS. the current manager who I won't name, doesn't return phone calls and your lucky if he answers an email. I know that one of the board members has the same problem with the regional. Several residents called about the same problem and it took too long for response. read more

I recommend this company because of the good customer service they give to the homeowners. This is the first time in 14 years that I feel someone is listening and caring about me as a homeowner. There are not enough words that can express my gratitude and appreciation about the professionalism, knowledge and great attitude that Joshua Manges have with the residents. He takes the time to listen to me and always is in great spirit, with a smile in his face. Definitely, he makes anyone's life better with his attitude. Joseph and Tony in the central office gave me a very good customer service also! That's why I'm giving a 5 star review to this company. They are doing a good selection hiring their employees, I hope they treat them good! Congratulations! read more

this management is terrible. they don't respond to you calls or emails. I was blocked by them, but after going to my board meeting realized that I am not the only one they have blocked. read more

Be very careful if your community is interested in using this company to manage their property. Our community changed management companies and GRS will not cooperate with the turnover. Also the owner Kevin Queen blocks incoming emails so you have no way of contacting him. read more

Leslie (manager of Regency Surf & Racquet) either has too big a workload or is incompetent. I have a long list of complaints ... Wrong accounting (and then had the cheek to "let me off the late fee just this one time!") No return on EMERGENCY CALL 2 years later! Does not respond to required Approval requests Sends vital information to property address and NOT my residential address Very slow to return calls/emails It makes me so mad I have to pay for such crap service! read more

By far the worst management company I have ever been involved with there is no follow through there is no accountability they change managers and their property managers that are supervised by their other managers do not know what is going on have no clue what to do to make corrections in the communities stay away from this company at all cost and do not use GRS management for any of services. read more

recent visit with questions about form preparation. office worker fanhana miahm courteous, kind, spaks clearly, knows her job criteria, furnished number to call back is assistence needed bill n read more

The most unresponsive, caviler attitude I've ever seen in a Management Company. Employees are rude, secretive and condescending. since servicing our community for 6 months our board has made two very questionable approvals that should have never been approved. When questioning our GRS Rep she said too bad, we (The Board) made a mistake, Their mistake but the development pays the price for incompetence, it's been approved. She has made our board as non visible as possible, it's like everything is a secret. Now I'm questioning WHY was GRS HIRED? The reviews are more than enough to find another management company. read more

Based on the other reviews, not sure why I would think this company was ethical. I moved out and requested my security deposit for the general area. Crickets! After multiple emails, phone calls, just nothing. The security deposit for the general area was $1500 which is ridiculous to begin with. They hold a lot of money for the entire property! read more

The accounting department needs to get calculators. They also cashed a VOIDED check......too anxious to get money that is not theirs. read more