Groutworks is a bonafide grouting specialist. After several years of tenants at my property in Saint Petersburg, it was high time for a re-grout of my shower. They swiftly conducted an on-site evaluation, offered a very competitive quote (inclusive of military discount) and has the work done that same week. They warranty their parts / labor and are very responsive if any after work support is required. I could not be happier with their service, calibre of work or professional communications. I highly recommend them for your re-grouting needs! read more

Well, I can't rate the actual skill of Groutworks as I had them scheduled for an estimate. They never showed and after several calls the day of and the following day explaining that no one ever showed up, I never even got a call back. Customer service is almost always indicative of the quality of work as well so I would suggest calling someone else who actually responds to their customers. read more

WOW!!! If you are looking for someone to do any grout or tile work in your home.. These are the people.. This is my second time using them and they are phenomenal!. We decided to fix up our master shower and have a new glass surround installed also needed to re-grout the shower. I called around and got several estimates all NUTS. Then I found grout works . They came out explained what needed to be done and scheduled the repair. The guy who did the work was polite, prompt, and left the bathroom spotless when done. It was the first time I have had anyone in to do work who did not leave a mess. We then had the glass people in and they found loose tiles on the door area which Groutworks did NOT work on. Needed a repair. I went to Angies list and selected their top person who quoted me $3500 in materials alone plus labor and tax over the phone without ever coming out. He was obnoxious. I did not know Groutworks did tile repair but called them to see if they could recommend someone. They told me they could do it. They came out identified what needed to be done and they guy was out the next day . Different repair guy ... every bit as polite neat and prompt... Perfectly repaired no issues and very reasonable...nowhere near the quote from Angies list person. Can't recommend them enough. read more

Just a quick PSA about Groutworks. Found them on Angie's List with excellent ratings. They came out and cleaned our grout. About 1000sq ft. in October 2016. For the most part the grout looked great. However there was some parts of the grout that was pitted after the cleaning. We called and sent pics but they said it wasn't their issue and didn't cause it. When we called again we found out that apparently they sold the business to another person who did come out and look at the grout issues. Again, they said they didn't do it. They wanted to charge us an additional $375 to redo the problem areas. Their customer service was horrible. I finished my conversation with them say that I would rather pay someone to regrout my whole house than to pay them another dime. What kills me most is that for minimal material cost and probably $50 worth of labor they could've easily fixed the issue. I guess bad press is worth more than $50. read more

We learned a $1000 lesson. This is the worst experience working with a home repair contractor I have ever encountered. Be very aware. The job was never finished correctly. We gave them many opportunities to fix what was contracted. We were left waiting for the repairperson on two dates because he was 4 hours late. During final encounter with the owner/manager she lied to me and insulted my intelligence as a homeowner. It was clear then that the job was not going to be done to completion. I wanted this person out of my home. Hired Groutworks to repair grout and caulking in waster bathroom shower and additional bathroom shower. The first time the installer/repair person did a terrible job. The grout was not repaired or replaced as contracted. The grout looked dirty and you could see that the old, cracked grout was not removed as had been contracted. Cracks still visible and tile left dirtier than they found it. Residue from grouting was covering tile. A different worker came next to repair the first persons work. It seemed like it was done properly the second time around. Then, we scheduled for that repairperson to begin on the second bathroom shower. He arrived almost 4 hours late. My husband spent his day waiting for the repairperson to arrive or even contact us. For several hours we could not get ahold of the repairperson, manager, owner or anyone at the office. We had no idea what happened or if and when anyone was coming. Finally the repairperson arrived and we were told it was a scheduling miscommunication between the employee and the manager. This same thing happened the following day when he was scheduled to come back and finish the job. Again, arrived almost 4 hours after scheduled start time. Long story short, we gave them many opportunities to correct issues that were not done properly. The grout is still not sealed properly. The silicone caulking was not replaced accordingly. We have issues that we did not have before such as water now escaping the shower due to faulty caulking. Mold is still present in caulking they replaced. read more

I decided not to use this company because their quote to repair grout was astronomical. (For comparison, a highly-rated competitor charged only 15% more to completely replace my bathroom tile, soup to nuts.) Another red flag was a ridiculously long legal disclaimer they sent with the quote. read more

Lots of promises but doesn't deliver. Scheduled for two days, then tried to get the job done in one. By 6:30 pm still not half done and thought they could just continue into the night - worker was rushing and very sloppy. Installer couldn't finish coloring the grout because it was not dry and was flaking off (he just said he didn't know why). Shared concerns with the owner who just yelled at me saying I am too picky - and I would never be happy. The only comment I got back was for the reputation of her business - yet made no effort to fix the problems to protect that reputation. I sent multiple pictures of the job via email and invited the owner out to look at the work... but she is too busy to even call back. Rather than call she just sent an email saying she is too busy and "to be patience please, the one you didn't have yesterday" So no quality control, no customer service, no follow through, no concerns for a job well done, and insulting customers. Issues include: cracked tile (tile that was replaced by installer is cracked), grout flaking, tile not cleaned and covered in residue, sloppy grout coloring that is on tiles and needs to be scraped off. I hope after reading this I will get the owner out to look at the job and tell me face to face this is their quality work. If we can get this resolved I will be happy to update my review. In your court Grout Works read more