We used Groutsmiths of OK in March 2018 to clean and refinish the tile and grout in a large walk-in shower, resurface the grout in the master bathroom and kitchen floors, and seal our granite countertops.
I contacted Groutsmiths via the online request form and received a response the same day. Angela assisted me over the phone with scheduling and instructions to prep for the services. She responds to messages promptly, is very knowledgeable and professional.
Dillon came onsite for our initial consultation and also performed the work. During the consultation we were pleased that he was knowledgeable and forthcoming with tips and information even prior to securing the job. While onsite to perform the work, Dillon was thorough and tidy, as well as polite and personable. We are pleased with the products that the Groutsmiths use, especially since the floors and countertops only a require a few hours to dry before they can be used again. Aftercare instructions are provided verbally as well as in a follow up email. Since we booked a large job, we were given their Green and Gold cleaning products complimentary. As a perfectionist, I am obsessed with the Gold formula for mopping, absolutely no streaks or stickiness!
Another perk worth noting is that Groutsmith invoices are due at the conclusion of services and can be paid online. I loved the convenience of the emailed receipt with payment option.
After a few weeks we noticed that the grout color was starting to come off in the master shower. I notified Angela, and Dillon returned a few weeks later to resurface the problem areas. They follow through when they say that satisfaction is guaranteed, and they are sincere about it. You can tell that Dillon takes personal pride in his work and wants you to be happy with it.
We were very satisfied with the work performed by the Groutsmiths and will be using them to maintain our tile and granite surfaces in the future. Highly recommend! read more
