Excellent care. Fast in, fast out. Outstanding service…read moreThey accept my insurance and are ready to answer any questions that you have Can not recommend enough

Love the doctors there who are great and wonderful, but front desk is a nightmare. They always have…read morean attitude when you come in and over the phone they get even bolder. Tried ordering glasses on the website pair because I lost my old pair and needed new ones for cheap and didn't have my prescription on me. I'm in fort wayne currently with my newborn in the NICU so going home to search for it was not an option, so the website said they could contact the office for it. I quickly got an email saying that the office said I wasn't a patient of theirs. Of all things that bother me, it's lying. There's no excuse for it. So why they did, I don't know, but I had to call them to straighten it out. And oh my lord what a headache. The woman was refusing to simply read a few numbers out loud on the phone. Talk about laziness! I even explained that, no, I can not come in and physically pick up my prescription, and that I didn't need a new prescription or anything physical, all I needed was a few numbers read out loud to me. It was that simple! But she wanted to give me attitude and refuse to do the most simple task that I could have possibly asked for. Thankfully a family member near by is able to stop in, but they're just going to do what I asked for in the beginning, call me and read out loud numbers on a paper. I think it's insanely childish and petty to first of all lie, and then secondly get an attitude just because they were called out on it, and then refuse a simple task, aka their job, because they're mad. They claimed it was illegal which is such a reach, I would have been glad to provide any sort of identifying information needed, but the entire conversation she had an attitude! I always thought they were a bit unpleasant coming in to pick things up but this really solidified my opinion of them. It's a shame because again like I said the doctors there are great, but the receptionists really ruin it!

Extremely Disappointing Customer Service and Lack of Accountability…read more I have never been so disappointed with a company's customer service. It took over THREE MONTHS to get my daughter's glasses fixed, which is completely unacceptable. Glasses are not a luxury; they are a necessity, especially for a child. To make matters worse, dealing with their supervisor, Joann, was an absolutely horrible experience. Her attitude was disrespectful, unprofessional, and completely unacceptable for someone in a supervisory position. Customers deserve to be treated with respect, especially when they are simply trying to resolve an ongoing issue. I even took the time to contact higher-level management, hoping someone would finally step in, communicate with me, and make things right. Unfortunately, nobody took meaningful action, nobody provided the level of communication expected, and nobody seemed willing to take responsibility for the situation. Three months of delays, poor communication, disrespectful treatment, and a complete lack of accountability is shameful. The way this situation was handled shows a serious lack of concern for customers and their families. I expected professionalism, communication, and a reasonable resolution. Instead, I was met with frustration and disappointment at every turn. I would not recommend this place based on my experience. Management needs to take a serious look at how customer complaints are handled and how supervisors treat the people who keep their business running. No customer should have to fight this hard for something as essential as their child's glasses. Absolutely unacceptable and incredibly disappointing.

Patient beware! The office staff is unprofessional. The take no responsibility for mistakes. The…read moreoffice manager is unhappy, unprofessional, unhelpful etc. They claim they have no connection with Midwest Eye on Dupont in Ft. Wayne. They claim no responsibility for the call center that should answer the phone. I tried for 60 minutes today without success. This facility and it's staff is a disgrace!

Reinholt & Thallemer eye care has been my eye doctor for 18 years. I've trusted them with yearly…read morevisits for contacts and glasses plus an Emergancy visit or 2. The staff and doctors have been great in every area they specialize in.

This office is full of amazing doctors, staff, and the highest quality technology! I have a very…read morehigh prescription, and my glasses have always been made above my expectations! As soon as I entered I was greeted by the sweet receptionists, the doctors are kind and love to explain everything to me, the girls that see you before the doctors are very sweet and answered many of my questions, and the girls that helped me choose my frame were so fun and helpful! Highly recommend! Best eye care in town!

The environment is cozy and inviting. The staff is so friendly. My teenager wasn't thrilled about…read morebeing out and about before noon on her day off from school, but Dr. Rich made her laugh and made her feel empowered enough to ask questions for herself, and the ladies helping her pick out frames really helped boost her confidence. As a mom, that meant the world to me. I got the help I needed as well. We both loved the environment and the whole experience today. We're actually excited for when we have to go back :) Thank you so much to everyone that interacted with us here today!

Dr. Rich is the best optometrist i have ever seen. He has the latest equipment most optometrists…read moreare still using the same stuff i saw back in the 60's . his staff is great and a good selection of frames.

Ok, so zero stars for the techs in the Lapeer MI store. 5s for the optometrist-professional, kind,…read morethorough. But, 10 s, a bag of chips AND unicorn rainbows to Demree Abalos from the Optical Management Team. She called from an Ann Arbor area code. She cleared some very fuzzy details up. I trust she will follow up with the store on the policy for providing a patient with their P.D. I am quite confident that I will receive the info I requested by snailmail if emailng did not work. Honestly though, it is her Customer Service, attitude and heart that bring me to write this review. She is a very special person and a worthwhile employee-I hope that her employers will recognize her for the work she does and applaud her tenacity!

My husband and I both get our glasses here and had appointments again last week. I'm so happy Dr…read more Dawn Bohnert, the Optometrist, is back at the Warsaw Meijer on Thursdays. She is so thorough and pleasant, and you can ask her questions, and she is very kind in answering them. She provides you with important information and alleviates any anxiety, making every penny spent on her services worth it. Loretta is excellent. When choosing frames, she is candid and kind about sharing her opinions on which frames suit your face and what looks good. Her trustworthy advice makes the frame selection process a breeze. It's nice to have an opinion from someone who considers how the frames look on your face because when you look at yourself, your focus is often on the frames. She can never be allowed to retire because, over the years, I've respected and counted on her honest opinion. Both Loretta and Dr. Bohnert are an asset to Meijer Optical.