I sought out Kay after a long and difficult journey with disordered eating, including significant…read moreweight loss, partial regain, and nearly a year of amenorrhea and hormonal imbalance. At the time, my primary goal was to rebuild a healthy relationship with food while supporting my recovery and overall health.
From the beginning, I clearly communicated these goals. Despite this, I was placed on an extremely restrictive plan of approximately 1,300 calories per day. Given my history, this approach was not only inappropriate but harmful. My primary care doctor (who had been closely involved in my recovery) reviewed the plan and expressed serious concern.
Within just a few days of following the plan, I experienced a rapid decline in my mental and physical health, including severe depression, anxiety, and a resurgence of disordered eating thoughts. This was especially distressing after the progress I had made over the prior months. When I shared this with Kay, she adjusted the plan slightly, but it remained insufficient for my activity level and recovery needs. At the time, I was dancing multiple times per week, doing Pilates, and strength training, making the prescribed intake unrealistic and unsustainable.
As my condition worsened, I asked my mother to join a call for support. She had been closely involved in my recovery and was trying to help me advocate for myself. During and after this interaction, Kay was dismissive of my decision to involve her, emphasizing that her contract was solely with me. While I understand professional boundaries, the tone and handling of the situation felt demeaning given the context of my health concerns.
Kay offered a $500 credit toward supplements through her platform, but this required purchasing through her directly, which did not feel like a meaningful resolution. She also stated I could resume working with her in the future.
After reviewing everything again, my primary doctor strongly advised me to discontinue Kay's plan immediately. She also sent a formal letter requesting at least a partial refund, acknowledging that while some work had been done, the plan had caused clear harm. That letter went unanswered.
It has now been over six months without any response.
I respect that practitioners deserve compensation for their time. However, in this case, the outcome was a significant setback to my health after only a few days on the program. I am sharing this experience in the hope of both accountability and resolution.
